Best Buy Reviews in Mason City, Iowa
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Best Buy-The Worst Customer Service
My boyfriend and I purchases a computer, printer bundle on October 15Th, 2010. We were told by your representative (0016####-the same rep checked us out.) that our computer came with Home Edition of Windows 2010 and all the equipment to hook the printer to the computer. Much to our surprise our purchase was lacking these two items. Along with general computer problems within the first week of us owning the computer. On October 20Th, 2010 Jimmie C. called the local Best Buy,where we had bought this computer, and was told by a woman that she would call him back. 24 hours later there still was NO call back. On October 21st,2010 Andrea called and spoke briefly with a man in the "Geek Squad" named Jimmy. During this time Jimmy hung up on her. Again on October 21,2010 Jimmie C. called back and spoke to assembly the same Jeremiah M. (Jimmy) again about customer service and the over all problem with the purchase. During this call Jimmy offered a discount on the computer cord that was supposed to be included in the purchase, then changed his mind to giving us the cord. He proceeded to tell us that the sales rep "really meant to say that..." and that they have had this problem before, of sales reps misinforming customers of what they are purchasing. We then discussed about the Windows software, he told us that we needed to come and pay another $150 in-order to have what we were told to already come with our purchase. Along with putting us on hold in the middle of speaking. Jimmy ended our conversation by telling us that our option was to bring it back to be satisfied. Drea
Best Buy Sales Representative
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