Cannot repair 2yo washer | Best Buy review from Warren, Indiana

1.0
Details
On june 12 called and got first reapair app. It was cancelled due to having no parts 5 parts and 6th visit sceduled, still not repired Waiting on 2 more parts to arrive Spoke with escalation dpt who said all technician had to do was deem washer Unrepairable in his notes AND IT COULD BE SWAPPED OUT Tech said his boss told him if he does that, he could lose his job!!!!what??? So after 5 visits and 5 parts, washer has not worked since 6-10 I bought the extentended warranty..what good is iit? I am a senior on limited income with an adult handicapped child I am in desparate need of working washer. Its an LG front load from BEST BUY.
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Review
#1573600 Review #1573600 is a subjective opinion of poster.
Cons
  • Everything else
Reason of review
Warranty issue
Loss
$850
Preferred solution
Swap for new washer
Tags
  • Complaints

Very bad experience | Best Buy review from Merrillville, Indiana

I bought a cell phone from them and everything is wrong with it and they won't take it back or exchange it
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Review
#1472746 Review #1472746 is a subjective opinion of poster.
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Worst customer Service | Best Buy review from Carmel, Indiana

1.0
Details
Installed a High end screen protector for iPhone yesterday..paid extra for installation. They didn’t install corectly.. phone slipped of my hand , screen came off and my phone is broke .. I went to the store , explained them and the manager was so rude and they are not responsible for the wrong installation .. will never visit bes buy again
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Review
#1410097 Review #1410097 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Bad quality
2.2
Details
I initially called Best Buy to purchase a remote starter for my truck, ‘06 Dodge Ram, and have it installed at the Avon,in location. When I called they stated I could go that day and get it installed, no wait. I drove to Best Buy, next town over from me, and spoke with...
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Review
#1405373 Review #1405373 is a subjective opinion of poster.
Service
Best Buy Security System Installation
Reason of review
Bad quality
I had a Viper security system installed in my 1967 Chevelle at the Greenwood Indiana Best Buy Store. About two months after that I had to do some work on my car which required removing the batterys from the car that did not involve the security system. After the work...
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Review
#1335517 Review #1335517 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Original offered price
Cons
  • Warranty and refund policy
Reason of review
product education
Loss
$75
Preferred solution
Let the company propose a solution
1.0
Details
Today's saga: bought 49" Samsung TV from Best Buy Valpo June 23. While watching it last week suddenly picture went black. Had sound but nothing else. Called Samsung, no help. Purchased warranty plan (which I usually don't do) for additional $190. Called Best Buy's Geek...
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Review
#1323980 Review #1323980 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.4
Details
We bought a laptop and it started having problems so we took it back to Best Buy where we bought it. We had receipt and everything the laptop came with. We were astounded to find out they only have a 2 week return policy on electronics. We thought 90 days. 2 weeks...
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10 comments
Anonymous
#1468845

Typical you make so many assumptions it’s almost scary. You didn’t read the receipt and assumed a 90 warranty.

You assumed that making a scene would get your way, it didn’t. And you assume that anyone posting MUST work for who you are complaining about. The point is you wish to place 100% of the blame on the business when the reality is YOU FAILED TO READ! Period.

How is it THIER fault in any way that YOU didn’t read the return information printed right on the receipt? They did not mislead you as signs are posted in the store. Nor were you misled on the information on the receipt. So HOW are they a bad business?

For not just giving you your way well AFTER the return period? At what point are you going to just admit that this is on you? You didn’t read and you made assumptions. That is not the fault of Best Buy.

No retail store is going to “stand behind” a product they didn’t make. They are just a retail store and don’t have that kind of power. HP will stand behind the product and support you but it’s thier product. I’m thinking you realized that you would have to send it into HP and instead CHOSE to try and backdoor the situation in your favor so you wouldn’t be without your laptop that you use for business.

Then when you realized that Best Buy had a limited return window for products sold you CHOSE to make a scene. ANY responses you received from management comes 100% from you trying to defraud them and they are smart enough to realize what you were attempting and did not allow it. None of that situation is thier doing. They did not corrupt the laptop and it was only during your use and what you downloaded that caused the problem.

Your assumptions are NOT THIER FAULT! Don’t be such a sore loser. Accept YOUR part in the situation and move on. All you have really shown is that Best Buy sticks to thier return policy no matter how nasty you get.

It’s a shame that another business is showing MORE integrity then you. If your willing to screw over a big box store is anyone safe dealing with you?

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Review
#1235554 Review #1235554 is a subjective opinion of poster.
Product
Hewlett Packard Envy X360 Laptop
Cons
  • Manager
  • Customer service return policy
Reason of review
Poor customer service
Loss
$650
Preferred solution
Price reduction
Tags
  • Hp Laptop Envy Lemon
1.9
Details
I spent over 40 minutes with a "specialist" in home audio to find the product I needed. The assoc. assured me the 1 feature (sound leveling) was on the product and I purchased a Samsung sound bar with rear speakers. Once home and set-up and contacting Samsung call...
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1 comment
Machele
#1355925

Another reason to not shop at Best Buy anymore. They have out-lived their usefulness.

Review
#1081270 Review #1081270 is a subjective opinion of poster.
Pros
  • Are close to my house
  • Air conditioning
Cons
  • Lying to customer to make sale
  • Misrepresentation of product features difficulty of returns
  • Manager not helpful tyra
Reason of review
multiple options, assoc. knowledge was lacking on product and both IVR and store manager inability to help.
Loss
$399
Preferred solution
Let the company propose a solution

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Best Buy Refrigerator Installation Review

5.0
Details
Just had a refrigerator delivered and installed. I had a awesome experience! They did a wonderful job!
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Review
#951496 Review #951496 is a subjective opinion of poster.
Service
Best Buy Refrigerator Installation
Reason of review
Good customer service