2400 Bergen Town Center, Paramus, NJ 07652, USA
Not resolved

We bought a gas stove from Best Buy. They had to come out 3 times before they were able to unhook the old stove and install the new one.

Incompetent third party delivery and install people. I had to make dozens of phone calls to get this straightened out. It takes up to an hour to get anyone on the phone in the store where I bought it. I was assigned a "case manager" who was very pleasant but did not return my calls.

I have left countless messages for their "Geek Squad" with no response. They offered me a Gift Card for the trouble they put me through and promised to call me back to confirm when and how I could expect to receive it.

Never got that call and I have called twice to ask about it. This will be my last purchase from this clown factory.

Product or Service Mentioned: Best Buy Stove Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Best Buy Pros: Salesperson.

Best Buy Cons: Installation.

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