2400 Bergen Town Center, Paramus, NJ 07652, USA
Not resolved
1.3
Details
0 comments

We bought a gas stove from Best Buy. They had to come out 3 times before they were able to unhook the old stove and install the new one.

Incompetent third party delivery and install people. I had to make dozens of phone calls to get this straightened out. It takes up to an hour to get anyone on the phone in the store where I bought it. I was assigned a "case manager" who was very pleasant but did not return my calls.

I have left countless messages for their "Geek Squad" with no response. They offered me a Gift Card for the trouble they put me through and promised to call me back to confirm when and how I could expect to receive it.

Never got that call and I have called twice to ask about it. This will be my last purchase from this clown factory.

Product or Service Mentioned: Best Buy Stove Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Best Buy Pros: Salesperson.

Best Buy Cons: Installation.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 516 reviews
  2. 258 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews