customer service store service customer geek squad phone manager order money people

Best Bye Bye | Best Buy review from Waukegan, Illinois

I have never been so mad at a company. Bought a washer last week, scheduled my delivery date and 4 hour time frame, took the day off and they canceled my drop off 14 hours before my scheduled delivery. Left a voice mail the night before letting me know that I wasn't to get the washer the next day and it would be another 10 days. Called back and they couldn't even tell me why it would take another 10 days. To top it off not even a sorry! My family was counting on that delivery and now I have to waste my time going to a laundry facility- thanks so much. Never again best buy! Ripped up my best buy credit card- you will never see me or the 25 people that I just told ever again in your store...and I am not done venting my disappointment on how this was handled. Now wonder you are doing well. Well HH Greg here I come!
View full review
Review
#920463 Review #920463 is a subjective opinion of poster.
Reason of review
Order processing issue
10/15/2010 Best Buy Corporate Customer Care RE: Gurnee, IL Store #849 / Exchange & Return policy To Whom It May Concern: On 10/8/2010, my husband purchased an Apple iPad and various accessories for me as a birthday gift. After opening it and trying it out & I didn't...
View full review
4 comments
Anonymous
#216129

Not to be rude but who in their right mind thinks they can buy an item use it and return it without a restocking fee. It is a used item.

They can't sell it at the regular price any more so how can you return it at the regular price. Well at some places you can return an item if it is used. My dad bougt a DVD recorder. I used it a couple times.

It turned out he wanted one with a VCR also. We put everything back and taped it up and returned it. They didn't even check the inside.

We could have returned anything. That was around the same size or weight.

View more comments
Review
#202800 Review #202800 is a subjective opinion of poster.

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Companies

Best Buy
Best Buy
8439 reviews
1.8
VS
Walmart
Walmart
8439 reviews
2.2
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions