Best Buy Reviews in O Fallon, Illinois
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Paid for items that I have never received. | Best Buy review from O Fallon, Illinois
Same problem here. I ordered a stack kit with my washer and dryer and after 2 deliveries they still don't have it here. I also ordered a double oven and they came out to messure the opening to make sure it would fit and then canceled the order without saying anything, but didn't tell the delivery people (who I found out when they were here they don't even work for Best Buy) until they came out to install it only to find out it wouldn't fit. then ordered a new one only but they keep putting off saying it's on back order. Why was it not on back order 6 weeks ago or anytime in between when I ordered it until 3 days before delivery. So they have full payment for all items and they still have the items as well.
- Staffs were nice
- Competitive prices
- Customer service
Reason of review
Problem with delivery
Let the company propose a solution
Best Buy Run Around
My daughter recieved a laptop computer for her birthday, which is New Years Eve. On March 10, of this year the screen went BLACK. It was only 2 and 1/2 months old. We had Black tie Warranty on it. We went to the Geek Squad. They said it will be back in 4 days, after 4 days, my daughter called, they said oh, it will be another week. ok, stuff happens, so after another week, I called they said oh, well it came back and wasnt working, we had to replace the motherboard. they said 3 to 5 business days, Ok folks, my daughter is a senior, she had papers to write, and facebook updates to make, bla bla bla. after 5 days i go up there, uh no its no here they say, do you have it? uh no i dont, you all do. oh yeah thats right. Its the end of march by now. Well, they wont get it back until april 20th cuz a part they need is on back order. I say, i want a new one. they say oh no, it has to be sent back 4 times until that happens, i say, its TWO MONTHS OLD. well thats the procedure. ok, 1 week goes by , i get a call, hey its here. ok, how can that be? you said april 20th? well they replaced the motherboard again, and the hard drive, ok we go up there at around 300pm . my daughter looks at it, its got dents, scracthes, scuffed up. chips out of the case, . we go back up there, i say i want a new one. this was not like this, i said we did not do this, we have only had it for 3 hours, i want a new one. Well we cant do that, we will send it back, I called consumer relations, best buy i have spoken with at least six different people. I was promised a replacement , a gift card for the purchase of a new laptop and told i would only speak with them. a week later i get a call from the store, its ready.
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