Promised pick-up date for karoake player | Best Buy review from Lansing, Illinois

4.0
Details
After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming function. Had I known this item was going to delayed, I would never had bought it. Item order #1117229395587. Purchase 08/17/17 in Lansing, This really inconveinous me. This is not fair to your customers. My name is Robert Black. Member id#4362731923 Rest assured if this item availability is delayed any longer I would be force to cancel my order. I'm very unhappy and would like a response. My email address is black1510@sbcglobal. net
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Review
#1091378 Review #1091378 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Guranteed pick-up date
Reason of review
Order processing issue

IPad fixed and returned the wrong one | Best Buy review from Lansing, Illinois

I took my dads IPad to Best Buy in Green Bay WI to have it restored. They assured me that this could be done. When I returned to pick it up they showed me that it was restored. I got it home and when I tried to enter his one and only username and password it was rejected. I took it to an Apple Store in IL, they told me that I had the wrong IPad. The one they returned to me actually belongs to a school district in NY! I am now in possession of a school districts property and my 90 year old dad is now out an IPad! He was just learning how to use it! Best Buy will not do anything to assist us and in fact is not even answering their phones! They refuse to replace it and they claim that on a busy Saturday, that his was the only IPad in for restore. This is ridiculous and we seem to have no recourse, as they can say whatever they want to say. I know that I brought his IPad to this store and they returned one that is unusable. They refused to replace it or even investigate what could have happened to his tablet in less than an hour.
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Review
#829392 Review #829392 is a subjective opinion of poster.
Service
Geek Squad Tablet Repair
Cons
  • Thir dishonesty or their attitude
Reason of review
Poor customer service
Tags
  • sales person

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