State: Illinois City: Chicago Product: Best Buy Customer Care Clear all filters (3 of 292 reviews match)
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1.7
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Best Buy sold me a defective television took it back in the box all pieces on November 11, 2018 they are holing my money's saying i it may take up to 30daysi i was issued a paper recipes i paid with a debt card my money's have not been returned to my account now im on...
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1 comment
Anonymous
#1596949

Huh? What?

Review
#1399885 Review #1399885 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problems with payment
I recently pre-ordered Halo 4 online to be picked up at the Joliet, IL store #307. Upon arriving, showed my online receipt and was told to get into line. Upon getting in that line and waiting 45 minutes. I got to the cash register to an employee(Girl with tattoos) that...
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1 comment
Anonymous
#568706

Awwww poor you and what does her having tatoos have to do with the situation?

Review
#357074 Review #357074 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$99

Best Buy in Chicago, Illinois - 5 week old lap top had problems took it back they wouldnt fix it or return my money

Best Buy should be called Worst Buy I will never purchase another item there again, customer satisfaction is zero they dont care once the sale is made you are on your own. I purchased an HP laptop on may 27th 2011 on july 4th i noticed a problem i took it back to the store and was told i needed to pay $84.95 to have it diagnosed and then pay whatever it would be to get it fixed i said no way you fix it or return my money they refused, i then called Hp headquarters and was told no problem it was under warranty and they will honor it.So as i see it Worst Buy is ripping people off if they go under its their own doing for screwing customers over, from now on i will go to Staples they are much nicer and if somethign goes wrong they will fix it and make it right.
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6 comments
Anonymous
#328907

wow still trying to figure out where best buy was at fault

Anonymous
#323630

ha! my asus is 3 months old and best buy has taken it for service under the manufacturers warranty twice.

The first time was a faulty screen and the second time was the mouse pad. both were replaced no additional coverage.

John K
#311774

I've been shopping at Best Buy for fifteen years, have never had a problem with their products or their service.

Anonymous
#308422

Staples won't be any different. No store is going to fix a computer that is more than 30 days old for free unless you purchased a service plan. As you found out, all computers come with a 1 year warranty from the manufacturer.

"Your ignorant" - Best comment ever.

Anonymous
#308315

Most laptops come with a 1 yr. mfg warranty that retail stores have nothing to do with. If there is an issue with the laptop there is nothing that the retail store can really do outside of the return period.

Anonymous
#308291

Learn the definition of "retail store" or buy a service plan. Your ignorant.

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Review
#247015 Review #247015 is a subjective opinion of poster.
Service
Best Buy Customer Care

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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