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Verified Reviewer
1.0
Details
I purchase an Samsung 70" TV on 11/28/2019. I was standing 4 hours in Cold outside Best Buy Bloomington IL store to grab this Samsung 70" TV. When we installed the TV at home, we found that screen has Black, Blue, Purple lines. There is no external damage to TV or Box....
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1 comment
Machele
#1786238

I hope you paid with a credit card. If so, dispute the charge.

If you paid with a debit card or with check or cash, you have to deal with Samsung and it's warranty on it.

That's why products come with a manufacturer's warranty. And, of course strike BB off your list of places to shop.

Review
#1724677 Review #1724677 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.7
Details
Best Buy sold me a defective television took it back in the box all pieces on November 11, 2018 they are holing my money's saying i it may take up to 30daysi i was issued a paper recipes i paid with a debt card my money's have not been returned to my account now im on...
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1 comment
Anonymous
#1596949

Huh? What?

Review
#1399885 Review #1399885 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problems with payment

1st & last Apple purchase with terrible customer service at Best Buy

1.9
Details
I purchased a MacBook Air because of all the good things I'd heard about Apple. I couldn't get my email account setup & my "Migration Assistant" showed completed but none of my items were on my new computer. I made an appointment & went in for a "free Geek Squad" assistance. They couldn't get the email set up either. I told them that I believe the laptop to be defective & they said I'd have to bring it in with my receipt & do a return or exchange even though I bought it on a Best Buy credit card & only had it for one week. Very inconvenient! Additionally, they told me that they couldn't help me with my migration without my purchasing a plan for $99.99 & they said I'd be better off to take it to the Apple Store. Total lack of customer service & consideration for my time. I returned the laptop - had to make a second 20 minute trip - and will be spending my money elsewhere from here on out.
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Review
#1073318 Review #1073318 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Defective product
Reason of review
Bad quality
Loss
$15
Preferred solution
Let the company propose a solution

Best Buy review in Lansing, Illinois: Promised pick-up date for karoake player

4.0
Details
After receiving a message through your automated phone service that my item was available for pick-up (expected date). However I received an e-mail saying my purchase was delayed when I got home after driving 10 miles to the store. I needed this item for upcoming function. Had I known this item was going to delayed, I would never had bought it. Item order #1117229395587. Purchase 08/17/17 in Lansing, This really inconveinous me. This is not fair to your customers. My name is Robert Black. Member id#4362731923 Rest assured if this item availability is delayed any longer I would be force to cancel my order. I'm very unhappy and would like a response. My email address is black1510@sbcglobal. net
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Review
#1091378 Review #1091378 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Guranteed pick-up date
Reason of review
Order processing issue
2.2
Details
I've been a customer at Best Buy for a long time. So long in fact that today when I asked for help with my Cobra Dash Cam I found out I never had any store warranty after 14 days! They used to give you at least 30 days on all items! Now they're so greedy that they...
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3 comments
Anonymous
#1322661

The protection plan works hand in hand with the return policy as well as manufacturers warranty That's why they offer hr. They deal with the manufacturers warranty for you.

If you chose to decline m then it falls on the consumer. A better analogy is if you buy a new car and don't get the extended warranty. The dealership will refer you to authorized repair places sometimes you end up having to pay anyway.

They won't exchange the car or return it for that matter. Almost every retailer who deals with electronics have 15 days.

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Review
#1002199 Review #1002199 is a subjective opinion of poster.
Product
Cobra Dash Camera
Cons
  • Worst customer service deserve no stars
Reason of review
Warranty issue
Loss
$200
Preferred solution
Full refund
Tags
  • Warranty sucks
2.7
Details
Best Buy Samsung Electronics Tv Review from Chicago, Illinois
Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines. Two tiny black spots with spider lines. Brought the unit in my local BB. I...
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Review
#860536 Review #860536 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Bad quality

Best Buy review in Peoria, Illinois: Just because I am older, just because I am a women trea...

2.7
Details
I went to Best Buy this week to buy a Router,Modem, to use with our Comcast service. Encounter 1: In the TV department I had to go and find someone to help me with the Router, Modems that are on display in that department. The person I found in the dept. was a man in his 20's. I asked a question about the Router and he said he didn't know anything about them and that I should go to the Phone sales dept. He then left to help someone with a extra large screen TV. Heaven help that person if he got as much help as I did. He was an order taker not a salesperson. Encounter 2: I looked around the phone dept. where there were 3 or 4 sales people in conversation with one another. Finally a man in his 30's asked what I needed. I told him and he said the only one that I could use was the one labeled Xfinity at a coast of $199. Showed me the only one left on a shelf and walked away. Never asked if I had any questions or need anything thing else. I did purchase the one marked Xfinity. I had looked up information about routers etc before I went into Best Buy and the information on line indicated that other routers would work. I went on line again once I returned home. Looked up Routers, Modems etc on the Best Buy web site. Not a wealth of information on there for the what I had questions about. Encounter #3: I spoke on line with a Geek Squad rep. I understand that they were not able to do a lot with out my paying for their time. They did tell me that there were others that I could use. That I should talk to sales on line. Encounter#4: Customer Service on line... what a joke... they could not understand what the question was about. Wanted to know only what kind of TV I was putting it on. I told them that the TV was HD and it really didn't matter which of my 4 TV's it went on. That they were differant models. Who ever it was on line had no clue. The End: I had never taken the product out of the bag. After consideration as to what I should do I returned it back to Best Buy. This was the second time in years that I went to Best Buy. Nothing has changed in all of that time. They still don't have a clue to alot of things. I worked in sales most of my adult life. I would have starved if I had treated people like the Peoria Best Buy does. Never again.
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Review
#882887 Review #882887 is a subjective opinion of poster.
Cons
  • Customer service horrendous
Reason of review
Poor customer service
1.4
Details
Best Buy - Samsung Tv Review from Maywood, Illinois
My 80 year old Mother-in-law bought a new TV from Best Buy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that...
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7 comments
Anonymous
#1129457

The paperwork given to her states that she has 48 hours to inspect the product. As a best buy installer, it looks like it was grabbed with the middle finger on the glass and squeezed causing the break.

Im guessing an accident and it happened when you pulled the unit from the box. You may not.

Have even realized you did it as it happens very easily.

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Featured
Review
#790854 Review #790854 is a subjective opinion of poster.
Reason of review
Damaged or defective

Best Buy review in Waukegan, Illinois: Best Bye Bye

I have never been so mad at a company. Bought a washer last week, scheduled my delivery date and 4 hour time frame, took the day off and they canceled my drop off 14 hours before my scheduled delivery. Left a voice mail the night before letting me know that I wasn't to get the washer the next day and it would be another 10 days. Called back and they couldn't even tell me why it would take another 10 days. To top it off not even a sorry! My family was counting on that delivery and now I have to waste my time going to a laundry facility- thanks so much. Never again best buy! Ripped up my best buy credit card- you will never see me or the 25 people that I just told ever again in your store...and I am not done venting my disappointment on how this was handled. Now wonder you are doing well. Well HH Greg here I come!
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Review
#920463 Review #920463 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue

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Best Buy review in Lansing, Illinois: IPad fixed and returned the wrong one

I took my dads IPad to Best Buy in Green Bay WI to have it restored. They assured me that this could be done. When I returned to pick it up they showed me that it was restored. I got it home and when I tried to enter his one and only username and password it was rejected. I took it to an Apple Store in IL, they told me that I had the wrong IPad. The one they returned to me actually belongs to a school district in NY! I am now in possession of a school districts property and my 90 year old dad is now out an IPad! He was just learning how to use it! Best Buy will not do anything to assist us and in fact is not even answering their phones! They refuse to replace it and they claim that on a busy Saturday, that his was the only IPad in for restore. This is ridiculous and we seem to have no recourse, as they can say whatever they want to say. I know that I brought his IPad to this store and they returned one that is unusable. They refused to replace it or even investigate what could have happened to his tablet in less than an hour.
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Review
#829392 Review #829392 is a subjective opinion of poster.
Service
Geek Squad Tablet Repair
Cons
  • Thir dishonesty or their attitude
Reason of review
Poor customer service
Tags
  • sales person