customer service store service customer geek squad phone manager order money people

Bait and switch at best buy

On wednesday november 27th I printed a screen shot of an online and instore $249.00 price on a 39 inch insignia tv from best buy. I was going to take it with me black Friday to pick up. it has the model number on it. I looked on line thanksgiving and noticed the tv went up in price??? I went to the store, talked with Nate and he said the lower price was only a short period of time and would not drop the price. I admit I did not notice if the ad was for a period of time or not, but what store drops a price before black Friday then increases on black Friday? doesn't it work the opposite? the store also has a policy of all sale items being honored at the lower price with proof. when I mentioned that he said that was for products from different stores? I felt like this was a bait and switch.. just low enough and for a long enough time to get you into the store. companies have been known to raise original prices then offer them at 50% off. this felt the same way. I was duped and they did not play fair with pricing and advertising. price was a short period of time and he On Wednesday before this past Thursday, I found a 39 inch tv online and also offered in stores at best buy. I printed the information to take to the store today black Friday. I did not read or look to see if the price was "special" for a day, an hour etc. last night Thursday I saw on line the price was 30 dollars more. curious because black Friday is (besides cyber Monday) "the lowest prices. I called the store and the outgoing message stated that if there was a product with a lower price anywhere, they would honor that price. the store manager, Nate, stated the price was for a short period of time, and that the "guarantee of honoring" a lower price did not apply. he stated that they "stagger" by days and hours, the prices of products so there is fluctuation in prices of "same items" this is bait and switch in my opinion. I had the flyer in my hand, no where did it say "priced for a day, etc" also just as good customer service, he refused to give me the tv for the lesser price. regardless of whether there is "fine print" about such things, it is very disappointing to start your black Friday with a price increase.
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1 comment
Anonymous
#750935

worst buy strikes again. Higher the prices before the sale. Sound like a great policy worst buy

Review
#460575 Review #460575 is a subjective opinion of poster.
My husband and I recently purchased a range, dishwasher, microwave and refrigerator from a Best Buy store for delivery to a high rise in Chicago. Unfortunately, the renovations to the property have taken longer than expected and I have had to reschedule the delivery...
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#414219 Review #414219 is a subjective opinion of poster.

Supposed Update | Best Buy review from Downers Grove, Illinois

I left my laptop with Best Buy for what they call a scheduled update for improve the efficiency and speed. Afterwards, my laptop worked fine for all of a week, if that. Then all of a sudden I noticed my laptop could no longer stream videos as it did prior to Best Buy applying the update. I had no problems with this before and I have more problems on start up now than before to where I have to continuously restart the thing. The internet continues to load either as slow and most of the time slower than before to so-called updates. I cannot find some of my files and others have been corrupted.
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4 comments
Anonymous
#716762

And did you contact the store about this? Because if you had and they refused to help you, I could understand your frustration.

Anonymous
#705029

How about that! Two Best Buy shilltwats giving typical Best Buy insults.

Of course the Geek Squat screwed it up.

Next time buy from elsewhere. Anywhere else.

Anonymous
#704684

So you really think they purposely "broke" your computer. Maybe it's you not knowing what your doing and not best buy sabotaging your product!

Anonymous
#704718
@Smh

And maybe you should make better use of your time instead of stalking people on the world wide web. You obviously have deeply rooted issues.

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#434818 Review #434818 is a subjective opinion of poster.

Refused to replace faulty product. Costing me $900 in lost wages | Best Buy review from Joliet, Illinois

My BBB complaint against Best Buy filed moments ago.... Don't bother buying from them. They do not stand behind their products, their customer service is a joke, and their protection programs do nothing but tick people off. Enjoy the complaint: Filed against : Best Buy-Joliet 1500 N. Larkin Joliet IL 60435-3769 Complaint Description: On 3/2/2013 I purchased a new Toshiba Laptop, My receipt shows: P845-S4310 P845-S4310 - WIN8/14"/I5/6GB from Best Buy in Joliet, IL. I also purchased a protection and replacement plan, for one year, GSP # 4236175747. On 5/28/2013, my computer would not boot up. I called Geek Squad, and the agent stated I did not have a protection plan and there was nothing he could do for me. He directed me to call Best Buy. Called (888) 229-3770, I was transferred twice, then told again, I did not have a protection plan and there was nothing they could do. I should contact the manufacturer, or go into Best Buy and pay for the repair. I asked to be connected to the Joliet store, and she refused. I then called the store, who again told me there was no Protection Plan in place. Asked to talk to Corporate, and was given the 888-237-8289 number. Called there, was transferred twice more, got put through to "Agent G", who finally believed me when I said I purchased the protection program and looked up my receipt. She said that there was something wrong with the number they had given me and it wasn't showing up in the computer. She directed me to take my computer into the store. I did, they told me it was a failed hard drive, it was the third they've seen this week in a computer less than 3 months old, and it would take 1-2 days to fix. They also told me that I would lose all of my data, because my protection program did not cover that. On 5/30/2013, I checked the status of my repair, and I was shocked to see that it hadn't even been checked in yet. I called the store, who informed me that the repair was on the hard drive, there was nothing I could have done. The hard drive failed and it would be 2-3 weeks before I could get my computer back. I explained that wasn't an option. I use this computer for work, and will be out over $50 per day in lost wages each day I did not have it. I spoke to the Manager, Jessica. I asked for a replacement or a refund. She refused. Called the Corporate number. Spoke to Agent Jessica. Explained my situation. She also refused. Spoke to her supervisor. I asked if I had brought in a product that I had dropped, and it shattered into a million pieces, if it would be replaced. She stated it would. I asked why I should lose over $900 waiting on my computer for the next 3 weeks if it could be replaced. She again refused to do anything further. I was sold a faulty product less than 3 months ago, and they are not standing behind their product or even acknowledging the lost wages this will cost me because of that faulty product. I have been treated as an inconvenience and an annoyance, hung up on, and transferred more times than I can count. Your Desired Resolution: I would like a new computer of equal or lesser value as quickly as possible. If I am unable to get a computer quickly, I would like my lost wages of $50 per day along with the new computer when they do finally fix their mistake. This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded. What would you like to do next? View the status of your complaint Return to the BBB Homepage BBB Privacy Policy
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5 comments
MattD78
#895049

Best Buy is not going to reimburse you for your business, that is not their problem. You may think it is because the computer they sold didn't work but that blame would go on the manufacturer. Also, the argument can also be made if you run a business that needs a working computer you probably should have a backup.

Anonymous
#676807

I hate it when people say "best buy does not stand behind their products". Best buy does not manufacture any products, you should be upset at whoever made the laptop that failed you.

Anonymous
#894684
@Win1

Why should he blame someone he had no relationship with? He did not buy this from the manufacturer.

He bought this from Best Buy. They can go jump through the manufacturers hoops.

His only relationship involving this product is the company who sold it to him. That's who he should blame.

MattD78
#895047
@Morgan

Wrong. This is why a manufacturer's warranty exists.

After the 15 day return/exchange policy at Best Buy if he did not buy a protection plan (which he didn't by his own admission) it is then the customer's responsibility to contact the manufacturer and have THEM replace the unit which is their responsibility.

That's why a manufacturer's warranty exists, to have the manufacturer not the store replace a product if it fails before the expected date. It is not called a STORE warranty, it is a manufacturer's warranty.

Anonymous
#658515

" I would like a new computer of equal or lesser value as quickly as possible. If I am unable to get a computer quickly, I would like my lost wages of $50 per day along with the new computer when they do finally fix their mistake."

LMAO!

You bought the protection plan, which if you bothered to read, says they will fix your computer, not replace it. These are the terms you agreed to and the plan you purchased.

You will have to wait for your computer to be fixed and you most certainly won't be compensated for lost wages.

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#413535 Review #413535 is a subjective opinion of poster.
Loss
$897

Best Buy - Terrible customer service!

I went online to purchase some of the pre-Black Friday deals that Best Buy is advertising. I've never purchased from their website before, but I have bought things in their stores, from which I have a My Best Buy rewards account. I placed the items I wanted to buy in my "cart" and go to check out. It tells me that I need to log in to check out, and that I can do so using my rewards membership number. I enter all the information correctly, and it pops up with an error telling me that something has gone wrong on their end and to try again later. I tried a couple more times, even in a different browser, and it still wouldn't work, so I started a chat online with one of their customer service folks. He was unable to help me and told me that I needed to call their 800 number, so I did. Once I navigated the automated phone system, I got connected with a woman I could hardly understand. I had to explain to her 3 times what the issue was, and her solution - "Do what the error message says and try again later." Are you kidding me? I ended that call, and immediately called back, hitting "0" as soon as I got connected. The lady who answered this time connected me with another rep. who then proceeded to hang up on me while "attempting to transfer my call". I called back a THIRD time, hit zero, got another lady, and then got hung up on again. This is total, complete BS. It's Thanksgiving week people. I get that you're busy and annoyed with people calling. But don't advertise these "awesome" deals if you can't hold up your end of the bargain, especially when the offers are only available ONLINE. I will never shop at Best Buy again!
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#459625 Review #459625 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$300

Phillipines Calls Center is staffed with idiots | Best Buy review from Aurora, Illinois

Best Buy is yet another American corporation that has learned how to outsource their customer service to the Phillipines to frustrate their customers to the point of disgust that they will give up and not dispute anything with them. This way Best Buy wins. When you ask for a manager at the call center, they put you on hold for 20 mintues and disconnect call. They did it to me 3 times in the same day! When you call the regular 888-BEST-BUY phone number the customer service reps don't even care about the experience you had in the Phillipines call center and just transfer you back. How can a company like this have it's stock price soar 200% in a single year and treat customers this way? Something aint right here.......
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1 comment
Mike_mn
#710000

Hello.... this is... Peggy!

Outsource to the Philippines!!! Hellooooooo!

BB, like many other companies, have been outsourcing to various other countries for years. Wherever it's cheapest. Good for the company... bad for consumers.

Vote with your dollor... with any company.

Note: HP has been outsourcing it's general consumer helpdesk overseas for years. However, it's business helpdesk is local in the US!!! Even they know it's a bad idea. It also shows they don't put much value in regular consumers.

Review
#442762 Review #442762 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$99
Tags
  • Best Buy Customer Service Nightmar
I recently saw a Dyson priced very low at Best Buy (279.99). I purchased gift cards (300 dollars worth) with Chase Freedom points for the sole purpose of buying this vacuum cleaner. I called, purchased it over the phone, and was given a confirmation number...No...
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#396822 Review #396822 is a subjective opinion of poster.
Loss
$300

Best Buy

On 07/07/2012 I purchased Sony DVD player for my autistic son Anthony. At the time I paid extra for a Best Buy warranty, knowing that Anthony without a portable DVD player would NOT be a good thing. You see, this is NOT just entertainment for him, but, because of his disability, a necessary tool for him to be able to function outside of his home. This tool offers a distraction to sensory issues around him that would normally trigger a negative reaction. On Wednesday September 26, 2012, LESS THAN FOUR MONTHS, from the purchase date this item discontinued working. I assured Anthony that it would be alright, and we headed directly to your store, where it was purchased. Upon arrival I went to the service desk with the DVD player and my original receipt. The young lady took my information then took the DVD player to the back of the store where it was examined. She came out and told me that since it was only recently purchased that it would be exchanged out. So Anthony and I went to the back of the store and spoke to another young man who found a comparable DVD and radioed that information to the front. We took that item to the front, Anthony was very happy and excited that his beloved DVD player was being replaced. When we arrived back at the service desk there was another young lady who AGAIN asked for our information and AGAIN had to examine the DVD player being returned. She brought out another guy, who said "oh no, this will be sent in for repair." We then had to go to another area, wait for your system to come online and give our information AGAIN. If this isn't frustrating enough, I then had to explain to my autistic son that in fact no they will not replace his DVD player, BUT it will be gone for a MONTH!?
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11 comments
Anonymous
#572326

Its funny how these Best Buy employees (mostly all teenagers) try to defend their less than honest company. There have been so many PROVEN deceptions that States'Attorneys had to get involved.

I believe that these kids are given paid time to post on websites like these.

File your complaints with your State Attorney's Office of Consumer Protection and continue to post on websites like this. Then send copies of the comments to the State'sAttorney's

Office.

The new issue of Consumer's Report, Dec 2012, on page 25 rates retailers and Best Buy is at the bottom.

deedee2062
#612470
@JohnT

Absolutely correct John!

Anonymous
#550465

If not having a DVD is that big of a problem then you should have a couple of DVD players to use if one breaks down.

deedee2062
#612459
@Dude25

What a wonderful idea... wonder why I didn't think of that...

DUH!!! And then I can be out $400.00 instead of just $99.00 because they would ALL be in for inadequate repair!

deedee2062
#612482
@deedee2062

FYI... Item should have been returned and replaced under their return policy.

Anonymous
#549599

If you actually bothered to read your warranty paperwork, it would clearly state your item would be either fixed or they would provide you with a refurbished one. Nowhere on it does it state you get to get a new one off the shelf.

deedee2062
#612461
@Simon

Then I should NOT have been told by the employee in the store in front of my autistic son to go get one. I was NEVER given paperwork. Just verbally informed by the employee.

deedee2062
#612483
@Simon

FYI... Item should have been returned and replaced under their return policy.

Patrick
#549131

calm down. get him some video games.

deedee2062
#612462
@Patrick

*** comment by someone who is quite ignorant of the disability.

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#348652 Review #348652 is a subjective opinion of poster.
Loss
$99
Tags
  • young lady

Rude rob yelled at my 82yr old mom and I | Best Buy review from Springfield, Illinois

On 9/22/12 at 5:30 pm at the best buy in springfield, Illinois on veterans pkwy. Rob in the cell phone dept confronted my mom and I very rudely and unprofessional. I had just purchased the HTC one x cell phone by at&t and recieved my first bill for$626.88. Rob told me my first bill would be a (little) high but I didnt expect a mortgage payment. Anyway rob was with a customer and another sales person tried to help me and he took my bill and showed it to rob and right away he started being very rude and raising his voice to both my mom and I before I even said a word. A manager finally came around and he was still raising his voice with me while the manager was there. The only reason I kept my cool was because my mom was there and I respect her. My mom worked retail at Macy's for 20 yrs and said if any employee acted like to a customer they would be gone. Long story short; Rob didnt set the phone up right in the first place thats why I got an outragous bill.He had my mobile to mobile calls set up as landline calls.So from there I proceeded to the nearest at&t store and they researched everything and determined whomever set up the phone (ROB), messed up and at&t is going to take care of ROB'S incompitence.Anyway, I would like for Rob to apologize to my mom because he basically called her a liar to her face. Myself, I am not worried about. I just know that no one deserves to be talked to that way, especially when they are wrong.He also explained to me and my mom both saying my monyhly bill woild only be $80/mo before taxes and then he told us both that he got it down to 64/mo before taxes. I now know that both of those figures are false however I like the phone alot. The issue here is you have a very rude salesperson who needs to apologize for his rude actions.
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1 comment
Patrick
#548132

the first bill is typically more expensive but nowhere near that much. I think I had an activation fee and maybe one other thing and that was about it on my first Verizon bill.

Review
#347871 Review #347871 is a subjective opinion of poster.
Service
Best Buy Customer Care

Lousy geek squad service | Best Buy review from Joliet, Illinois

Tried to find out why internet security will not work on my computer. Took it into store told nothing wrong plugged into internet security would not update or scan. Tried online support and techs would not do any scans. Geek squad selling virus removal and scans for hardware problems and not able to detect anything. Something is corrupting my internet software. I have lost more than 500.00 on internet security and computer cleaners all of which have been corrupted. Do not trust geek squad to fix your computer it is a scam. Go to an independent computer repair place they will go through your computer and find the problem. g
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1 comment
Anonymous
#676283

Don't even know the name of the security? Probably fake program.

Either turn into a geek or be nice to one. They know more about computers than you do.

Review
#422962 Review #422962 is a subjective opinion of poster.
Loss
$900