Saginaw, Michigan
Not resolved
1.1
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ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID HE COULD NOT GIVE ME THE SAME PRICE BUT HE DID GIVE ME A GOOD DISCOUNT AND THAT I COULD GET THE FREE INSTALLION WHICH WAS OFFERED SO PURCHASED THE PRODUCTS AND MADE AN APPOINTMENT FOR 12-07-2018 . I WENT TO THE APPOINT AND WAS INFORMED THAT I WOULD HAVE TO PAY AN ADDTIONAL $130.00 TO INSTALLED THE CAMERA THE CAMERA WAS THE REASON I PURCHASED THE MERCHANDISE THE TECH.

CALL A MANAGER HE CAME AND I EXPLAINED TO THE BEST OF MY ABILITY THE DEAL THAT WA MADE AND HE CLAIMED THAT THAT NEVER HAPPENED I ASK HIM HOW WOULD YOU KNOW BECAUSE HE WAS KNOW WERE AROUND WHEN THE PURCHASE WAS MADE SO HOW COULD HE MAKE THAT CALL I ASK IF HE TALK TO OTHER MANAGER THAT MADE THE DEAL AND HE SAID I DON'T NEED TO DO THAT I THING HIS NAME WAS JASON A LOT OF TATTOO NOW I AM BEGINNIG TO GET VERY UPSET SO HE CALLED THE POLICE WHICH I AGREED WITH . IS HOW BESY BUY DOES BUSINESS I WON'T BE BACK

Product or Service Mentioned: Best Buy Manager.

Reason of review: THEY LIED ABOUT THERE SERVICE.

Monetary Loss: $276.

Preferred solution: Full refund.

Best Buy Pros: Price but it was a black friday.

Best Buy Cons: Being lied too.

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