Best Buy - I payed for one lens and received another one (3 times cheaper)

987 of 2423 Best Buy reviews

I sent 4 emails to best buy...After a pick up in Orlando store, i realized that i had a problem. I bought 4 items, as Order number: BBY01-59399701162 ... and 1 item is wrong...

After the 4th time... i give up..

OK BEST BUY..

i tried, i waited... and 0 answer... it was simple... i payed (US 339,99) for 1 item and you sent me another one, cheaper (US 100,99)... i asked you a refund...and nothing... radio silence.... i just received an auto reply email........the math is simple... $ 339,99 - $ 100,99 = $ 239,00 of refund.

I beg you, can you please, if it´s not a big deal for you, and if i, your costumer, am not disturbing you....give me a discount with the same difference that YOU need to refund me ?? i live in brazil... i cant go to the store...but i can buy another item and send it for a friend there (USA)...so no problems with the delivery....

so, i propose to you..... i will buy the item that I WANT since the first time..... but please give me the refund that is mine as a discount ........ you can check your Orlando, FL store 1530 inventory... you will notice that you made a miskate.... i bought a Canon 50mm F1.4 lens .... and you send me a Canon 50mm F1.8 lens!!!!

can you please give me a cupom or something that turns the Canon 50mm F1.4 from $ 339,99 to $ 100,99 ? ...... if you dont want to refund me , ok... so for justice, give me the discount !!!! this help you ? this make it more clear for you ? i sent you photos! i sent you the receipts... everything... I AM ASKING you to check your inventory .... i am not here wasting my time...

PLEASE CHECK THE PHOTOS! THE NUMBERS, THE CODES!!!!! you must realized that you sent me the wrong product... i payed more than US $ 2.777 in the total order (see the photos) !!!! .....

https://drive.google.com/folderview?id=0B0Og4kiDeGn-dV92Q1pZNXBPdXM&usp=sharing

Regards,

Emilio

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More Review Details

Monetary loss:
$239
Review category
Auctions and Internet Stores
review #459876 by
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filthy macnasty

Nov 26, 2013 #748438

call your credit card company

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Anonymous

Nov 26, 2013 #748212

I hope you paid by credit card. If you did, call them and explain the situation and they should refund your money. You can also contact the Better Business Bureau and file a consumer complaint against Best Buy: http://www.bbb.org/minnesota/business-reviews/electronic-equipment-and-supplies-dealers/best-buy-stores-lp-us-headquarters-in-minneapolis-mn-7663

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