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I bought a kitchen range on 02/21 and paid with a debit card, I'm old sick and left without a Hot meals, the delivered was to be for 02/24/2021 from 12.00 pm to 6.00pm, no one called my house, no one care, the staff Anais Gonzales she was arrogant and nasty, she said, she made two invoices for 2 different people, she sold the same item twice, she said a glitch in the system, another lie, she sold two items who knows what she had in mind, On the 25th I went back to the store after 1 hour and 25 minutes a guy claiming to be a supervisor gave me a debit refund in my Bank account, until today no refund has taken place. I received a call from Carmen Carabajo the General Manager she was lost didn't know what the staff was doing, she told me she wrote a refund on the 24 today is Friday no refund, I'm left with no kitchen and no Money. Keep away from Doral the Staff is not reliable, doesnt tell the truth, just try to make a sale no matter what.
User's recommendation: keep away from Best BUY, you got sears or Bransmart, or Wayfair, Ovestock.
Monetary Loss: $25.
Preferred solution: Full refund.
Location: 10760 Northwest 17th Street, Miami, FL 33172