From the very beginning, they sold me incorrect or less appropriate components for my home theater system. They scheduled the consultant to come out 2 days before the install!
At which point, the consultant found too many issues that needed addressing - he missed a few and told me to buy extra things that didn't work. The installers were baffled/called in reinforcements. And the 5 guys from Geek Squad couldn't come to a resolution. So, in utter exhaustion and frustration I decided to return everything and start over.
When I got to the store, they wouldn't refund me the consultation fee. They would give me a gift certificate but, for my troubles I thought that they should "bring me to even". Now, I have to shop again at that store and risk more frustration.
The store sucks!!