Tried to get a radio replaced that took a crap after 2 months. Was told that since it is over 15 DAYS old, there is nothing they would do since I didn’t purchase their warranty.
I was given the number for SONY. They said it comes with a 1 YEAR warranty and they will send a return shipping postage for me to send it back and they will send a new one. Happy with Sony. Pissed that Best Buy is charging everyone that is willing to pay for a warranty that comes free with your product.
Almost sounds illegal. Always liked Best Buy until I found out this is a scam to make money off of customers who don’t know that they don’t back up a warranty by the manufacturer.
I will never buy from the again. Not out any money, but going without a radio on my motorcycle for who knows how long because of them.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Warranty issue.