321 Azalea Square Blvd, Summerville, SC 29483, USA
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Tried to get a radio replaced that took a crap after 2 months. Was told that since it is over 15 DAYS old, there is nothing they would do since I didn’t purchase their warranty.

I was given the number for SONY. They said it comes with a 1 YEAR warranty and they will send a return shipping postage for me to send it back and they will send a new one. Happy with Sony. Pissed that Best Buy is charging everyone that is willing to pay for a warranty that comes free with your product.

Almost sounds illegal. Always liked Best Buy until I found out this is a scam to make money off of customers who don’t know that they don’t back up a warranty by the manufacturer.

I will never buy from the again. Not out any money, but going without a radio on my motorcycle for who knows how long because of them.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Warranty issue.

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The Best Buy warranty generally lasts longer than a manufacturer warranty and also covers things the manufacturer does not. Not to mention if you buy Best Buy's warranty you can take it back to the store for an exchange rather than sending the item back to the manufacturer.

It's not illegal store/extended warranties have been around forever and are also optional.

Walmart, Target, pretty much every big box store has an extended warranty. So not sure where you intend to shop if that is your determining factor.

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