Not resolved

I bought a TV in East Ft Lauderdale for a 2nd home we have which is a 2 hour drive away where there is no Best Buy. Upon opening the box I noticed the TV was defective and returned the TV within a week.

They said "we have a 3 day window for defective items". I told them I was not at my 2nd home everyday in order to exchange it and I should still be able to exchange the TV out. The Mgr said "Sorry" So I left with a defective TV which is of no use. In any Organization, Customer Service is the LIFEBLOOD of the organization.

Too big to fail? Think Circuit City.

Product or Service Mentioned: Tv.

Reason of review: Damaged or defective.

Monetary Loss: $350.

Preferred solution: Full refund.

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Most of the time I would agree with offconsumerpissed, however:

My Best Buy® Elite Members 30 days

My Best Buy® Elite Plus Members 45 days

Most Products 15 days

There is nothing in Best Buy's return/exchange policy talking about a 3 day window. That is pretty craptacular.


Sooo many of these complaints are simply people whining. There's a three-day return policy.

You did not return the TV within three days. What exactly is hard to understand?