I bought a TV in East Ft Lauderdale for a 2nd home we have which is a 2 hour drive away where there is no Best Buy. Upon opening the box I noticed the TV was defective and returned the TV within a week.
They said "we have a 3 day window for defective items". I told them I was not at my 2nd home everyday in order to exchange it and I should still be able to exchange the TV out. The Mgr said "Sorry" So I left with a defective TV which is of no use. In any Organization, Customer Service is the LIFEBLOOD of the organization.
Too big to fail? Think Circuit City.
Reason of review: Damaged or defective.
Monetary Loss: $350.
Preferred solution: Full refund.