After much discussion, my wife and I decided to use Best Buy to furnish our first house with much needed appliances. This turned out to be one of the biggest mistakes that I have ever made. Best Buy’s customer, delivery, and installation service was so abysmal that they have officially lost an appliance customer for life, and I am seriously considering never purchasing another item from them again.
We had set up delivery of a refrigerator and gas stove for the day we moved in (January 24th, 2014). When the delivery truck arrived, the “installer” looked at my gas hook up and told me that my hook up was ¾” and the gas hose was 5/8”. He told me that he couldn’t, and wouldn’t, hook my stove up and simply dropped it off in the middle of the kitchen and left. Best Buy never thoroughly walked me through the process of installation so that I could be completely prepared. Further, the only work that had to be done was to put on an adapter (that costs $1.25) and converts the ¾” pipe to ½”. Best Buy is capable of connecting, and properly sealing the gas hose, but not capable of attaching and sealing an adapter? This is what they call “installation” service? Had Best Buy properly prepped me for installation I could have made sure that this part was already installed so I didn’t have a stove in the middle of my kitchen. To add to the stress of the first day of Best Buy’s delivery the “installers” left without even leveling the fridge; which I had to do myself as well!
We ended up having the microwave, dishwasher, washing machine, and dryer delivered later that week. The delivery personal not only manhandled the microwave upon delivery, but when I opened the box later that day, the box was missing the Styrofoam top, glass plate for the inside, and all the mounting hardware! I called Best Buy and told them about my problem and I was instructed to go to the store where I purchased the microwave and pick all the stuff up! Why would I have the microwave delivered, just so I can go back to the same store to pick up equipment that Best Buy forgot!!? The next morning I drove to the store to pick up the hardware for the microwave, essentially to take care of what Best Buy could not be bothered with, and it turns out all the hardware and missing pieces where sitting on a box at the store. Someone pulled them out before shipping, forgot to put them back in the box, and left them there!! Then delivered only part of the microwave to my house and told me to go to the store to clean up their mess! To add to this pathetic service, after I installed the microwave I realized that the light was missing. I am so fed up with Best Buy I don’t even care to go back to them to get a light, I will be going to Home Depot to just purchase a light.
It got only worse with the washer and dryer. My wife and I had a new hook up for the washer installed and the plastic drain cap was not removed yet. I was away for work when delivery for the washer and dryer arrived. I received a phone call from my wife telling me that the delivery personal were being really ruff with the appliances and that they said they could not install the washer because the drain cap was on. I got home later that afternoon to find that my wife removed the drain cap herself. In fact, she said it took 2 minutes to do after looking it up online. If Best Buy refused to remove the drain cap, why could they not give my wife the simple instructions so she could do it? They simply left the appliances and said to call back and reschedule. When I inspected the washing machine I found out the delivery crew had smashed in the back panel, and chipped the front plate on the washer! Further, they didn’t even install the dryer correctly! There is a metal clip that is supposed to prevent the electrical cord from being pulled and strained. Rather, than properly install the clip, they just dangled it from the cord outside the dryer. This tells me one of two things: 1.) Either Best Buy just doesn’t care about proper installation, customer service, and is flat out lazy, or 2.) they have absolutely no respect for women and figured that my wife would not notice!
After, my wife and I called to reschedule the installation appointment, Best Buy not only forgot to call to confirm the appointment, but just didn’t show up at all!! Clearly they did not give a *** about my wife, about me, or about our business. I called about the damage to the washer and was offered a whopping 10% off! In the end, I installed our gas stove, including the anti-tip bracket, I finished installing the refrigerator correctly, I drove to the store to pick up the appropriate parts for the microwave that was supposed to be delivered, I installed our washing machine, and I installed our dryer correctly. That’s the type of service you receive from Best Buy when you purchase $5000 worth of appliances from them! What was supposed to be an exciting time for my family turned into a chaotic and stressful moment thanks to Best Buy. I can officially say that Best Buy was NOT a contributing part to our excitement and happiness in purchasing a new house. There are too many other businesses in the market place to waste another dime on Best Buy and their *** service. Clearly, I have been spending too much money at Best Buy and they have had it with my business.
Best Buy has officially lost an appliance consumer for life, and may just have loss a consumer in general for life! I’ll take my money to some place that actually cares about my business.
Monetary Loss: $300.