I have done business with Best Buy for many years. I cannot understand all of the negative reviews.
Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing for me. Their products are the same as anywhere else. Best Buy has always offered me the best service I have ever received.
They will take back anything for a full refund, which I have done. They have spent all the time I needed to explain the product and installation instructions. People may have a complain about one experience, but I have never found the store that hasn't had the same. In this particular instance I exchanged a product and when I went to have that exchange rung up, without asking, they gave me a discount because another store had the product at a lower price.
I did not even know there was a different price being offered. My only problem with them is there geek squad cost.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Good customer service.