On the 16th of December 2012 at approximately 7:30pm, my wife, disabled son and I was approached by a Best Buy employee at the Wilmington, NC store off of College Drive. The employee was told by his manager that we are not allowed to put our companion dog down on the floor of the store because it was store policy.
He informed us that if we needed to put him down to take him outside. My wife told this flunky that if the store manager has an issue with our disabled son's companion dog, to come back here and talk to us. Later during check out, we noticed how odd the checkout people were acting. They looked at our son strangely and at his companion dog which I held even though it was an effort to hold a dog and pay for our purchases.
Afterwards I returned into the store and approached the floor supervisor. I asked him what was the problem with our dog being in the store. HE claimed it was store policy that dogs have to be carried in the store! I said if a 150lb service dog entered this store you are going to make the owner carry it??
He said then that if the dog is 50lbs or less it'd have to be carried. I then asked to see this store policy that he spoke of. He stated he does not have a copy. I then asked if it is posted on the store outside so everyone can read it.
He said no. I said so you don't really have a store policy and that what you're doing is against the law and discriminating to my son! I said to this dude that we shall never return to this store ever again!! My son is 20 years old and was born with Trisomy 21 Downs Syndrome.
His companion dog is a 14lbs Papillion, well Trained and very smart.
and Mrs R. Parker and son.
Product or Service Mentioned: Best Buy Manager.