I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498.
Here is a copy paste from the BestBuy website re: Price Guarantee.
“Store Price Guarantee: If an item you purchased at Best Buy is advertised at a lower price, we'll refund you 110% of the difference from our competitor's sale price, up to 30 days after your purchase. Simply bring in proof of price while that lower price is in effect.”
When I went to the local BestBuy store with my proof of purchase and the 6th Ave. ad, the customer service girl immediately informs me that they do not consider 6th Ave a competitor and would not honor the price guarantee. Upon my questioning as to how a local retail store (there is a 6th Ave located one mile down the street from this particular Best Buy) that sells the exact items to the same local customers is not a retail competitor, she had no explanation other than they do not consider 6th Ave a local retail competitor…as if this is common knowledge to the general public. There is no mention of this exclusion anywhere in the store or on the BestBuy website.
But here’s the clincher...The BestBuy website actually goes out of their way to clearly define what type of store makes you, the customer, eligible for a price match. Here is a copy paste directly from the BestBuy website FAQ section:
“What is considered a local retail competitor? Answer-A retail store located in the same market area as your local Best Buy store.”
Hmmmm…. Let’s see. The 6th Ave retail store is about 1 mile down the street from BestBuy. They buy merchandise from wholesalers just like bestBuy and then resell on a retail basis to customers who enter their store..and may have just come from BestBuy to compare prices for the exact same item. But BestBuy does not consider 6thAve a local retail competitor. If that’s’ not a local retail competitor, then what is? BestBuy could not answer that question either.
I called their national customer service number to complain but I got more of the same mumbo jumbo. When I pointed out Bestbuy’s very own definition of a “local retail competitor” to the rep on the phone, she was speechless. She just apologized and recommended that I return the receiver to BestBuy and go buy it at 6th Ave for $200 less, which is exactly what I did.
Best???Buy????...may not be the best name for this company. Either way, it’s GOOD-BYE to BestBuy as far as I am concerned.
Product or Service Mentioned: Best Buy Website.
Monetary Loss: $200.