Best Buy Reviews in Stone Mountain, Georgia
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Impossible to reach tech support with Geek Squad | Best Buy review from Stone Mountain, Georgia
I am really upset with Geek Squad. I have tried calling Geek Squad for computer tech support of which i have a 3 year contract and have been told for over 8 plus hours that all circuits are busy. How can this be? This is totally ridiculous. i tried chatting yesterday with someone who seemed totally incompetent and or too dumb to read and or understand my texts to her. So i got frustrated and ended the session because i didn't want to give her access to my pc.
Dell Desktop Computer
Reason of review
cant speak to a human keep getting for 8 plus hours over the past 2 days all circuits are busy
Sold a Displayed Computer, won't Exchange the computer | Best Buy review from Stone Mountain, Georgia
December 22, 2012 my brother had purchased 2 televisions and 2 computer labtops. My brother gave my children the 2 laptops at Best Buy in Hoover, Alabama. The sells person gave my brother one new laptop computer and the other was a display which he had no knowledge. When we opened the gift. We saw the yellow sticker said display. I called my brother and asked if he was aware its a display and he said "NO" he had no knowledge they put a display in the box, he just assumed a new computer. December 26 2012 my mom and I went to Best Buy in Snellville, Georgia and told them this is a display and that the password on this computer we couldn't get it off in order to get into the computer.. It took Greek Squad hours to get the password off. After 2 hours we went back on December 26th to pick up the computer and the guy from Greek Squad informed me they finally got it off and I mention about my brother didn't know the other store sold him a display and he had paid full price for a display. He called his manager on duty the young woman came over and give me $31.00 dollars back but did not offer me an exchange. January 26th I came back to Best Buy with the same computer because something was wrong with the screen. This is Snellville, GA location. Geek Squad told me it was the screen and the warranty doesn't cover it and they check to see if my brother purchased accidental insurance. I told him this was a display so why can't they exchange it. The manager told me they see impact.. I told him that's a lie, there's no scratch, no bumps, no cracks, I didn't drop it.It was on a flat surface, nothing fell on top of it.. There was no impact.. Look I know that screen sometimes just go out for no reason. He telling me that's not true and he know his employees had offered me an exchange. I told him that was a lie and I had a witness with me that can tell you the same thing no one offered me an exchange. Then the manager says to me the receipt shows they gave me an exchange. I told him that is a lie because I received a 20% discount I never gotten a new computer again no one offered me a new computer. So Best Buy denied giving me a new computer.. I called ASUS and they told me Best Buy could have given me a new computer, I called them on December 27th. Now I have to send the other or the 2nd computer my brother brought only a little over 30 days and ship it to ASUS because this computer will not charge the battery.. Both of these companies I will never deal with. I've had experiences with computers but nothing like broke in 30 days and I'm suppose to have 12 month warranty.. This is ridiculous.. Never and I will tell any and everyone to never by this company computer and buy anything from BEST BUY..
First time and last time best buy customer
I purchased a asus transformer prime tablet that I had been saving for five months and the tablet was found to be defective by best by's own geek squad. I paid $529.99 cash for the unit. I returned the unit within the fourteen days alotted refund time grace period.The rude ***, no customer service clerk told me, my choice was either a gift card or they would send me a check in about two to five days and that was all the choices that I had. This was even though they didn't have any other units nor could they order another one. I feel that since I paid cash on the spot that they should either refund me cash on the spot, or cut me a check on the spot. I feel that the asus transformer prime tablet is a great product, however like all new computer products some problems do ocurr. I will purchase another transformer prime tablet once asus irons out their bugs, but not buy from best buy, nor will I recommend them to my freinds or family. I'm pissesd and they suck:(
I went to Best Buy to buy an Xbox 360 console for my brother, I am 22 years old, but had forgotten my I.D. Apparently that is required to buy the console - in cash!? Anyways, I did not have it so I calmly asked for a manager - they TOLD ME NO - and then I asked if the...
Best Buy Cashier
Best Buy Sells Inferior Toshiba Laptops
I purchased a Toshiba Satellite laptop from Best Buy and one month later the keys popped off. I had it placed in my rolling computer bag and opened the laptop in a clients office to a mess of keys sitting atop the keyboard. I was able to place the majority back on but several could not be replaced. I contacted Best Buy and was informed that thirty days was up and there was nothing that could be done because the warranty does not cover the keyboard. BEWARE of patronizing Best Buy, they could care less about customer retention, satisfaction, or service.
Car Radio/CD Player | Best Buy review from Stone Mountain, Georgia
Purchased a new car radio/cd player and housing in Nov. 09. Radio keeps beeping even though that feature is turned off, CD will not advance between tracks without pressing the next track button, and the radio is separating from housing and the housing from the car. All elements were installed by Best Buy. Even though the unit is still under warranty Best Buy refuses to replace it. Best Buy wants to send it to Sony for repair and leave a me without a radio for who knows how long and a gaping hole in my dash. Not a good idea in Atlanta traffic.
Best Buy and Geek Squad
I purchased a car stereo from Best Buy online and waited 90 minutes for Geek Squad to install it only to find out that they did not have all the parts to complete the job. I was then referred to another locations who did not have the parts either. Fortunutely I called the next location instead of wasting my time. I then called the Best Buy consumer relations department to file a complaint and to see if the needed radio harness was available in the metro area. It was not and the only solution suggested by the respresentative was that I see if another business could install the radio... da heck with Best Bunglers and Geek Squad
BEST BUY Took hardrive and destroyed information
Bought a PC from BEST BUY, when the PC failed to work I brought the defective PC to Best Buy (which was still under warranty) The GEEK sqaud (what a joke) kept it for a week, running tests, problem (according to their Geek squad) was NOT hardrive, sent PC to Best Buy repair facility to be repaired (don't do repairs in house), Best Buy store put on my paperwork NO NEED TO BACKUP AS IT WASN'T A HARD DRIVE ISSUE. When The Best Buy repair facility received it they said it was the hardrive and replace with new one, without calling me before it was done. When I tried to retrieve my information, was told it would cost me $350 to $1500. I lost my mothers pictures from her funeral (irreplaceable) because I did not have the money to get my data back. If I had known that I needed a backup I would have done it, but the BB store told me no need. I WILL NEVER BUY ANOTHER PC FROM BEST BUY
Best Buy warranty? At their convenience.
I bought a 42" Pioneer plasma TV from "Best?" Buy in July 2007. The TV was over $2000. I was told by the sales rep that Pioneer was the best TV they had. Within 2 months of having the TV, an image was burned into the bottom of the screen. The TV was not paused. The image was burned during a commercial. When the technician arrived, he stated that the image would simply go away. Of course it did not. Fast forward to February. While watching TV, the power cut out, and I could not get it to turn back on. I called both "Best?" Buy and Pioneer. Pioneer tech support told me that according to the 6 flashing lights, my internal power board was out. I relayed this information to "Best?" Buy. My techinician was scheduled to come out that following Monday. I took a half day off of work so I could let him in. I was told "You will be called between 7 a.m. and 9 a.m. and the tech will arrive within 2 hours". At 10:00, after not hearing anything from the tech, I called customer non-service and was told, "they are probably just running behind. I'd give them another hour". I gave them 2 hours, and still no call. So I call back only to be told "our system is down, so we will have to reschedule your appointment." Apparently, "Best?" Buy had no intention of alerting me to their own screw up. Never mind I took off a half day off from work. That's not their problem right? Needless to say I was very upset. I thought surely "Best?" Buy would move their schedule around to accomodate me. After all, it was their error. Wrong. They rescheduled for Friday. God forbid they send someone out on the weekend. No, I'll just have to take another half day. I scheduled a 3:00 to 5:00 window for that Friday. The tech shows up at 6:30. No call to inform me he was running late. After spending almost 2 hours looking at the TV, he informed me that he needed to order a part. It took him 2 hours to figure that out?? I told him I called and told you people what was wrong with it. Why didn't you bring the appropriate equipment???? I then called customer non-service to tell them I was taking the TV in to the store to exchange it. I was told I could not do that. I escalated the issue up to a manager who told me she would follow the order and stay on top of it. This was Friday. As of Wednesday I still had not heard from her, so I called her and she said the part had been ordered, but there was no tracking order so she couldn't tell me when the tech would come back out. I suggested that she go ahead and schedule the tech to come out Friday, and if the part was not in, we would reschedule. This seemed like a perfectly normal request, but of course it was denied. The bottom line is that I will be without TV for 3 weeks, if I'm lucky. I'm probably writing this prematurely anway, as I anticipate further delays. Do not buy from these people. "Best?" Buy is a scam.
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