Oven delivery | Best Buy review from Atlanta, Georgia

I bought a stove from Best Buy and they had Spirit Delivery deliver it. They broke granite counter top when installing. Did not mount to wall or level the stove. Put a pot of water on and it slid forward. They are now denying claim because of delivery ticket which was signed out in driveway because they said it had to be inspected before bringing in house. I bought stove from Best Buy and made agreement with THEM to have delivered and installed. The men took pictures and said they were sorry after they were confronted. Were not going to say a word.
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Review
#785975 Review #785975 is a subjective opinion of poster.
Cons
  • Delivery service
Reason of review
Problem with delivery
1.3
Details
Best Buy - Deal Review from Snellville, Georgia
I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family member for Christmas. I was expecting the package today after calling UPS I found out that the package was not picked...
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Review
#751875 Review #751875 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Problem with delivery

Best Buy - Verizon Cell Phone Review from Norcross, Georgia

Sergio at the Perimeter Best Buy in Georgia has successfully and completey ruined my opinion of all Best Buy stores. I went in to get a new Verizon cell phone. I told him to start with that i WAS NOT INTERESTED in a payment plan. I would rather get contract price or just pay for it outright. He would not allow me to do either one. He just refused to sell me what i wanted. I wound up leaving with what HE WANTED ME TO HAVE!! I complained to Verizon, but when Verizon tried to get involved with the manager to resolve the issue, no one would help her either! I'm disgusted with your "used car salesman" tactics. I wont make the same mistake again!
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Review
#743665 Review #743665 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I went in to Best Buy to find a refrigerator, to my surprise I found a wonderful floor model stainless steel with a bottom freezer. I was excited at the low price. The salesman told me it was the wrong price but when scanned in the system the price was correct. I paid...
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1 comment
Calan
#1088712

At Best Buy out of the box can mean returned, completely marked down to be clearance priced out, ancient technology, etc. I never buy out of the box at Best Buy, way too risky with them!

Review
#736337 Review #736337 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Camera Review

1.0
Details
I bought two cameras online the store sent a message that they were unavailable. Within five minutes I got an email that it was available. I went to the store and it was not available but they charged my card for them. Last time I do business with this outfit
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Review
#698765 Review #698765 is a subjective opinion of poster.
Reason of review
Order processing issue

Geek Squad a joke | Best Buy review from Marietta, Georgia

Purchased a new dell computer 8 months ago. My husband purchased malware and had Best Buy geek squad in stall it today. The woman who assisted him said they would run a "free" diagnostic test on the computer after the malware had been installed. The Computer locked up. He had to take it to Best Buy and for $85 they can fix it And for another $100 they can "rush it". They have my work computer for 3-5 days....no computer= no work= no paycheck. Ridiculous. Note to Best Buy consumers......don NOT ever use the Geek Squad. They are a bunch of high school grads with no credentials and NO skills.
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Review
#658759 Review #658759 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

Unable to return activity tracker | Best Buy review from Dacula, Georgia

Bought activity tracker-can't get to work -I wanted to return and called and said can't return if over 2 weeks which is ridiculous. It has been less than 1 month. I will never buy from best buy again. They stink. They put me tru to teck support and was on hold for a while and they hung up on me. This is why I buy from Costco they stand behind their merchandise and treat their customers with respect. There is nothing worse than poor customer service. Your reputation will get around and I will never buy from you again. Change your policies.
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Review
#598411 Review #598411 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Poor return policy
  • Poor customer service
Reason of review
return policy
Loss
$43
Preferred solution
Full refund

Best Buy - Gift Card Review from Atlanta, Georgia

Both my husband and I where going to buy otter boxes for our brand new phones . First the sales rep sent us to the wrong location for the screen protectors , then they were out of the product to boot ! Finally we settled on one that would work . We get to the counter ( which has 3 lanes open and a line of people ). I also had a gift card , brand new never used which had 25$ on it . Which by the way I confirmed 2 months previously . I slide the card and it says I have only 8$ on it ! What?!?! I of course call and the woman from the gift card states that it was used but that she couldnt see when or where . And that I never called to confirm anything because " everything is logged and recorded". So I told her great then pull up when I last called . She said she couldn't . I asked her when did I spend the money and she said she couldn't see but that I had . What?!? That's *** ! Needless to say after arguing and getting no where we decided not to buy anything and leave . I am boycotting this store , the only reason I went was because of the gift card. I will NEVER buy anything from Best Buy! EVER!!!!!!
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Review
#575965 Review #575965 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Pricing issue

Best Buy - Tv Protection Plan Review from Macon, Georgia

1.0
Details
te Best Buy. Three weeks ago my TV broke so I called to use my protection plan. Well they in informed me that when I cancel my protection on my cell phone that they accidentally canceled my plan on my tv. Well it took a week and a half to have my plan on my TV reinstated by their back office in Missouri. Then they said I would get a email that never came letting me know it was reinstated. Thank god I called them on a daily basis and finally it was reinstated. Well they only make repair days for the following Wednesday's. So he finally came out and ordered some parts. The parts were delivered to my house and I opened the box. They were the wrong parts so I called them on Monday and informed them that the wrong parts came and their repair man was not going to be able to fix it before thanksgiving, so they had the parts over night ed so the repair man would be able to have me up and running for thanksgiving. Well I just got a phone call one of the parts did not ship out so they needed to make a appointment for 12 03 2014. They hang up ever time I call and have never had any compassion for their mistakes so the have officially lost a long time customer.
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Review
#562333 Review #562333 is a subjective opinion of poster.
Reason of review
Poor customer service

Best buys accident insurance don,t cover accidents

2.0
Details
best buys accident insurance apparently dont cover accidents. I left my galaxy3 on my tool box and drove off, It fell and got ranover. they said it was abuse not an accident. by that logic.any accident is abuse. but when I took it out they said it covered getting run over or droped off a building. they said just bring in the pieces.the geeksquad manager admitted to me they lie to sell those warrenties, and also admitted they are full of holes. even after the whole store heard me saying how their accident warrenty didn,t cover accidents they still refused to do anything. even after they seen i spent over 8000 dollars their in the last 2 years. Ill never spend another cent their again.
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1 comment
Anonymous
#932349

It is clearly stated in the terms and conditions of the protection plan that running over a product with a vehicle will not be covered. Much like driving your car into a lake would not be covered by your car insurance you should familiarize yourself with the plans you agree to. Your situation sounds astoundingly negligent on your part and legally best buy doesn't have to assume liability with your claim.

Review
#557432 Review #557432 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Crappy and very disapointing
Reason of review
best buy outright refuses to honor their warrenty
Loss
$500