customer service store service customer geek squad phone manager order money people

Geek Squad a joke | Best Buy review from Marietta, Georgia

Purchased a new dell computer 8 months ago. My husband purchased malware and had Best Buy geek squad in stall it today. The woman who assisted him said they would run a "free" diagnostic test on the computer after the malware had been installed. The Computer locked up. He had to take it to Best Buy and for $85 they can fix it And for another $100 they can "rush it". They have my work computer for 3-5 days....no computer= no work= no paycheck. Ridiculous. Note to Best Buy consumers......don NOT ever use the Geek Squad. They are a bunch of high school grads with no credentials and NO skills.
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Review
#658759 Review #658759 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

BEST BUY DONT STAND BEHIND PRODUCT

BEST BUY DONT STAND BEHIND PRODUCTS THEY SELL. YOU BY A EXTENDED WARRANTY TO HAVE A SECURE FEELING ABOUT WHAT YOU BUY AND BEST BUY GIVES YOU THE RUN AROUND AND WONT REPLACE A BAD PRODUCT. ILL NOT SHOP AT BEST BUY EVER AND WILL TELL EVERY BODY I CAN NOT TO EVER GO TO BEST BUY YOU CALL BEST BUY AND THEY SAY THEY WOULD RATHER BE SLAMMED BY THERE CUSTOMERS THAN FIX A SIMPLE PROBLEM LIKE JUST REPLACE THE BAD PRODUCT BEST BUY IS THE WORST STORE I HAVE EVER BEEN IN AS FAR AS TAKING CARE OF THE CUSTOMER I WILL NEVER SHOP THERE AGAIN
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6 comments
Anonymous
#130237

Why should Best Buy (or any other retailer) replace or repair your products after the warranty period?

There is a difference between good customer service, and poor business decisions.

It's really funny when customers blame their problems on the retailer. Best Buy does everything they can - Honoring manufacturer warranties, and offering extended coverage.

Best Buy is not the manufacturer. If your product breaks a day outside the warranty, blame the people that made it, and offered terrible coverage.

Or, you can simply realize that products are not made to last, they are simply made to function for a certain period of time. Sony (or any other company) has no reason to make a product that will last forever. They want it to break, and they want you to buy more.

Best Buy is not evil. They are simply a For-Profit organization that refuses to "bend over" for *** consumers.

Everett
#116130

Service plans are worth their weight in gold...on the right products. 9/10 manufacturer's warranty is only 1 year (THEIR choice, NOT OURS).

And it covers THEIR defects only. Not accidental damage of any type. It pretty much only covers it if you plug it in and there's no power. Most times they're useless.

If you bought a $4,000 TV and decided "no-service-plan" and the TV quits in year 2, there's no one to blame but yourself. We live in a consumer culture. I had one customer buy a front-load washer and the control board died 4 times in 3 years. It cost $175 per board and $80 to send repairman to house (once to diagnose, once to replace) EACH TIME.

He had our warranty, no cost to him, the 4th time, he got a new washer, works great now, no issues. Nothing is built to last anymore, because they make more money on repairs and parts or even, a new one. If someone offers to cover that item beyond the one year and you don't take it on a high-end item, you're crazy. You're just asking for the thing to die so you can buy a new one.

Some people are comfortable with that. Service plans are very useful if you read the literature and become informed about the steps (not hoops). Maybe it's not worth it on a $200 TV or $400 laptop, but it's not the store's fault if it dies after leaving our hands.

We don't build them, we don't run manufacturer's quality control, we don't test them (except for displays). Take advantage of what they offer if it's a large financial investment for you.

Anonymous
#103816

tom made a mistake.....he's a best buy employee.....that's his first mistake. i have to agree with tomsfriend about the "service plans".

Anonymous
#101199

Now you know why my caps lock key is the most underused thing on my computer. And, thank you Mr. Perfect, for magnifying my one-letter error...it really helps the conversation.

However, if there IS one thing we can agree upon, it's that disservice sometimes comes at the expense OF service, once a problem is discovered. And that's not something owned solely by Best Buy or "Big Box" retail in general, but by anyone who offers alternative servicing options to their customers.

Many times, a manufacturer's warranty gets overlooked at the service counter. Even though the have come to cover LESS in a smaller time span, they are not totally worthLESS when it comes to electronics and modern appliances. The real trick can be for customers to SHOP with these things in mind. Many will rely upon their sales person to know what is and is not covered, and alert them of any potential hazards they might be seeing in the future.

At Best Buy, it seems, we can always count on them to present us with the alternative of an extended service, therefore, jogging our brain into that "the producer SURELY must be covering this for some amount of time without me having to pay" self-preservation mode.

At the services counter, or when calling for in-home service, it seems that sometimes their own plan is all they understand.

Anonymous
#100315

Tom, can you direct me to "Time Square"? I've been to Times Square before; perhaps that's what you meant while bashing the original poster for being ***?

I for one cannot stand the fact that places like Best Buy frequently use the "extended service plan" as their excuse for providing poor customer service. If you don't have the plan, they'll do anything they can to make a problem "your problem" saying you'd be covered and life would be grand if only you bought the plan. If you do buy the plan, you've got to jump through hoops trying to get your item repaired so it works as promised, and sometimes even that doesn't happen.

Good old fashioned customer service seems to have died off at the "big box stores".

Anonymous
#99239

THANK YOU FOR TAKING UP ALL THIS SPACE AND USING YOUR CAPS TO SAY ABSOLUTELY NOTHING! I HAVE GOTTEN MORE BENEFICIAL INFORMATION AND ASSISTANCE FROM A WALMART STOCK BOY THAN YOUR *** AND ABSOLUTELY WORTHLESS POST!

WHY DON'T YOU JUST WALK THROUGH TIME SQUARE WITH A "KICK ME" SIGN ON YOUR BACK! I AM CERTAIN BEST BUY THANKS YOU FOR NEVER DARKENING THEIR DOOR EVER AGAIN!

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Review
#165710 Review #165710 is a subjective opinion of poster.
Loss
$500

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