customer service store service customer geek squad phone manager order money people

Why Best Buy is actually the worst Buy!

3.0
Details
I bought a Soundbar 2 months ago and it started loosing sound. I was just told they dont stand behind the product, it would have to be the manufacturer. What kind of service is this? I should have reviewed before i purchased. It will never happen again.
View full review
Review
#1126272 Review #1126272 is a subjective opinion of poster.
Product
Samsung Electronics Sound Bar
Reason of review
Bad quality

Best Buy - Worst ever, unprofessional delivery & customer service experience

Delivery window of 4-8 pm EST. No show, no communication from driver or anyone else at Best Buy. Dispatch closed no help available. 6 phone calls to customer service line. No resolution. WHY HAVE A CUSTOMER SERVICE PHONE NUMBER IF YOU CANT DEAL WITH THE PROBLEM. It is 10:02pm EST. No idea if this Washer will arrive or when. Could not any help rescheduling either. Do not do business with Best Buy. Wretchedly poor communication. No accountability. Breaks all their service promises. Just shameful. Can't wait until Amazon gets in the business. This is very unfortunate as the buying process was very good and not consistent with the delivery experience.
View full review
Review
#1057400 Review #1057400 is a subjective opinion of poster.
Reason of review
Problem with delivery
Tags
  • Poor Delivery And Scheduling

Best Buy - Warranty Review

2.1
Details
Hot Springs Arkansas Best Buy sold me a Moto X phone. When I bought it i was told how long the warranty was and if I had any issues simply bring the phone back. In 4 months(under warranty) I brought the phone in with touchscreen issues. I was told to go deal with Motorola and that they dont do warranty issues for that phone. I would have not bought the phone had I known they would not support it. Deceptive and ileagal practice. But with no proof they get away with it. Nice job Bust Buy,,you just ripped off a Viet Nam veteran that hasnt been able to work due to cancer. Feel good about that money you made?
View full review
Review
#934742 Review #934742 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Best Buy Customer Care Review

1.0
Details
I'll never set foot in a BestBuy store again! They sell you a *** appliance and then shuffle you over to the manufacturer; never letting you know that they have their own in-store tech!! They don't care about their customers! Only making money!!! Once they've sold you something; it's your problem! Go to Sears! They'll take care of you!!!
View full review
Review
#923394 Review #923394 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Customer support for wi-fi issue with HP Envy laptop | Best Buy review from Atlanta, Georgia

1.0
Details
I was having Wi-Fi issues with my HP Envy 360 laptop at home. It was disconnecting intermittently and my husband's Dell laptop was not having the same issue. We had purchased the laptop at Best Buy and I had taken it in for them to evaluate but they were going to have to keep it for a few days. I called HP while at Best Buy and was told by the tech that they felt it could be resolved over the phone. I then sent 3 days with them on the phone and it was not resolved. Eventually I was assigned a case manager and she did a great job of communicating and was very professional. However, due to traveling issues I was unable to get the laptop to HP and decided to have Best Buy deal with looking at the laptop (since the 3 different help desk tech people could not resolve the problem) and they could send it to HP if needed. The HP case manager had reached out asking what the status was and I had told her that I would get back to her after finding out what Best Buy could do. Best Buy thought they had resolved it,however, it happened again (additionally the space bar was not working properly). I contacted our internet provider who sent a new modem. Set it up and still had the problem. I contacted the HP Case Manager by phone and email on at least 3 different occasions (total of 6 times I reached out) and never got a response at all which I was completely surprised at because she had been so wonderful before. Needless to say, I am extremely frustrated that I spent $850 on a laptop that I have not been able to use and have spent at least 10 hours on phone calls and backing up data, setting things back up, etc. trying to get this resolved. I was told by the Geek Squad that I could not return the laptop and I was not getting a response from HP - I called the help desk and tried to get to a supervisor, but no luck. I just kept getting the number back to the case manager who was not responding. Eventually I took it back to Best Buy who kept it for a couple of weeks. I received back from Best Buy on 9/15 and they indicated that the Wi-Fi card was replaced and the space bar was replaced. However, when I set up the laptop and started typing the B was not working. Completely unacceptable - I could not believe it. All of this started in June of this year and it is now 9/15 and there are constant problems. I am told that Best Buy will not let me return it and I cannot get anyone at HP to do anything!!!!! Extremely frustrating. I then went back to Best Buy and spoke with the manager who did take the laptop back and gave me credit. I will never, ever buy an HP product again. And, am completely at a loss why it was so difficult to get support after the problem was initially handled by HP had been done at such a great level.
View full review
Review
#920349 Review #920349 is a subjective opinion of poster.
Service
Hewlett Packard Laptop Repair
Cons
  • Manager
Reason of review
Poor customer service
Tags
  • Hp Laptop Envy Lemon
3.1
Details

Update by user Oct 03, 2016

I never heard anything from anyone> I did find an e-mail address for some executives with best buy and sent them an e-mail and they called the next day and had the delivery company contact me. They sent me a letter asking for all the pictures, two estimate's and...

View full review
1 comment
Anonymous
#1210476

This company does NOT care that their delivery service is destroying their customer relations. Customer service doesn't care, Customer server management doesn't want to deal with any type of issue resolution or followup.

A very sad state for a once respectable, reliable company. I hope some BBY EVP wakes up and becomes a change agent.

Review
#912748 Review #912748 is a subjective opinion of poster.
Pros
  • Quck rder processed
Cons
  • Finding out after the buy
  • Poor delivery service and hard to contact customer service
Reason of review
Problem with delivery
Loss
$169
Preferred solution
Let the company propose a solution
Tags
  • Appliance delivery

A nightmare with lies and delays | Best Buy review from Atlanta, Georgia

I'm over it with the incompetents at Best Buy. I ordered a Whirlpool washer/dryer and was told it would be 4 weeks, as it was backordered. I foolishly accepted that delay and I had a delivery date. I was told I would get an email before the delivery date confirming the delivery. I got no email. I called today (Saturday) re: the delivery on Monday. I was told so many different things by 7 different people over the course of 2 hours 34 minutes on the phone today, including one supervisor, that my head is still spinning. I am certain I was lied to by at least two of them, as 2 other gave completely opposite info. I don't believe anyone. My fourth call seemed promising, but the call was disconnected after 50 minutes on the phone and the next person tried to be a hero and failed. No one is able to help me or fix the delay. The problems are all internal, but I am the victim. My credit card has been charged, but I have no items. The supervisor confirmed the fourth person's offer to give me a 10% discount, but I will only believe that when I see it. The fifth call ended up with a delivery date with yet another 10 day delay. Earlier today it was only a one day delay. Waiting 43 days for a budget Whirlpool washer/dryer is just egregious. But it is the lies and the time suck that really have me livid. Never again will I do business with these inept, lying flakes.
View full review
Review
#891810 Review #891810 is a subjective opinion of poster.
Reason of review
Problem with delivery

Worst Buy - Kennesaw GA | Best Buy review from Griffin, Georgia

850 Cobb Pl Ln NW, Kennesaw, GA 30144 My wife purchased a top of the line, all the bells and whistles Surface Pro 4 (with accessories) for Christmas. She was even smart enough to get the extended warranty (total cost $2500). I was thrilled...until it froze, battery died after 2 hrs, then wouldn't turn on every time, sometimes brought up screen keyboard/sometimes not, and other problems. We took it back to Best Buy, who said there was nothing wrong with it. Took it to another Best Buy who said there was definitely something wrong, but to take it back to Kennesaw, where she had bought it. So...after 6 months of trying to get Best Buy to look at it we went back to Georgia. The experience was HORRIBLE!!! The Geek Squad guy was rude and made me stand for an hour (with no other customers there) just to make an appointment to hand it to him - NOT to fix it - just to hand it to him. I spoke with the manager about it and he said "I don't care. We have great reviews with this system. Everyone is happy with it." I told him I wasn't happy with it. Again he said "I don't care. We like it." I was shocked, but as long as they fixed my Surface... NOT!!!! I get a call the next day..."there is nothing wrong with it"! What!!!??? Nothing wrong with it? The geek guy couldn't even get it to turn on right away. He had to force shutdown. it froze on login. The battery lasts 2 hrs instead of 9 (as advertised) with nothing running on it. How can there be nothing wrong with it. What did the manager say? What did geek say? You guessed it! "I don't care. It's not our machine."!!! So after 6 months, 3 Best Buys and an uncaring staff and management - I STILL have a $2500 paper weight!
View full review
Review
#865220 Review #865220 is a subjective opinion of poster.
Product
Microsoft Surface Pro 4 Laptop
Reason of review
Damaged or defective

Best Buy - Telephone Review from Atlanta, Georgia

1.4
Details
I went to Best Buy in Fultondale, Al. No one would help me. I finally walked around the store loudly saying how much I hated Best Buy & how no one would assist me. I finally got help but the item I needed was not on the shelve. The young man helping me grudgingly went to look it up in the computer. He found the item but it had to be ordered in. He said I had to pay before he ordered it. I said fine I had cash. He said they didnt take cash only credit card (is that even legal?)! I told him I could have ordered it online & had it delivered to my house if I wanted to pay by credit card. No cash accepted he said. I left. I drove 45 minutes to get to the store then spent at least 30 minutes mostly tring to get a clerk to help me. Total waste of time. I hate Best Buy!!
View full review
Review
#813562 Review #813562 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy --worst sell

1.8
Details
I go to Best Buy looking for a radio to be installed in my car. Associate in car radio department is installing radios in display but can;t help me so he goes looking for someone who can. Came back again empty handed and left to look for help again. I get tired of waiting and head to the front of the store thinking I will not see people because they are either buisy or on their break. See plenty of associates idly chatting. Call store manager once I get home. Told them what happened. They say I should be compensated in some way and receive the help I deserve. Go back to the store. Meet the manager and another manager. They apologize. Go with associate from car radio area to find car radio. He can not find it at first and then I find it, But am told they are out of stock on that one. Also told they do not have an installation tech now and it will be two weeks before he is ready. Told I could go to neighboring town to have it installed there. Find out I have to pay for all parts in installation. OMG!
View full review
Review
#797029 Review #797029 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Convenient location
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution