Geek Squad Manager | Best Buy in Kennesaw, Georgia

1.5
Details
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
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Review
#1137573 Review #1137573 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best buys accident insurance don,t cover accidents

2.0
Details
best buys accident insurance apparently dont cover accidents. I left my galaxy3 on my tool box and drove off, It fell and got ranover. they said it was abuse not an accident. by that logic.any accident is abuse. but when I took it out they said it covered getting run over or droped off a building. they said just bring in the pieces.the geeksquad manager admitted to me they lie to sell those warrenties, and also admitted they are full of holes. even after the whole store heard me saying how their accident warrenty didn,t cover accidents they still refused to do anything. even after they seen i spent over 8000 dollars their in the last 2 years. Ill never spend another cent their again.
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1 comment
Anonymous
#932349

It is clearly stated in the terms and conditions of the protection plan that running over a product with a vehicle will not be covered. Much like driving your car into a lake would not be covered by your car insurance you should familiarize yourself with the plans you agree to. Your situation sounds astoundingly negligent on your part and legally best buy doesn't have to assume liability with your claim.

Review
#557432 Review #557432 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Crappy and very disapointing
Reason of review
best buy outright refuses to honor their warrenty
Loss
$500

Review about Helpless Manager from Atlanta, Georgia | Best Buy

Terrible service given by general manager Melissa at Douglasville ga location will never shop there again she was un helpful and not willing to fix an error that was made on the associate behalf. She does not need this title and make the company look bad
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Review
#516807 Review #516807 is a subjective opinion of poster.
Service
Best Buy Manager
i went into best buy tonight 12/09/2011. looking for a speaker system for my laptop. i seen where they had bose speaker systems on sale for 349.99 and 299.99. well i saw a sound Bose wireless soundlink system --not on sale but the price listed below said Bose soundlink...
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5 comments
Anonymous
#397784

I would like to thank bestbuy for recking our holiday. Our six children had nothing for xmas because bestbuy didnt notify anyone of the problem until iy was to late. Will never shop with you agsin and neither should you the grinch that stole xmas

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Review
#280478 Review #280478 is a subjective opinion of poster.
Service
Best Buy Manager
I quit my job at best buy about three months ago. I worked there for almost exactly a year, and it is by FAR the worst job I have ever had. I am continually amazed at how much better my current job is. I picked up the job right after I graduated college until I...
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5 comments
Anonymous
#331586

I am an employee and this story is true for me 2,

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Review
#210814 Review #210814 is a subjective opinion of poster.
Service
Best Buy Manager

Best Buy in Acworth,GA

I am the ultimate fan of best buy, buy everything there. But people should think twice before they purchas anything from the one in Acworth, Georgia. We recently mad a substantial puchase of well over a grand there and were completely ignored by the staff. Not just two or three but everyone. I had to wait over an hour for someone to help me and was told that I was not top priority since a couple of staff members decided not to show up. There were only 4 other customers in the store at the time since it was about 4 in the afternoon on a weekday. And when I hit boiling point and demanded the manager, I was call and impatient *** as I walked away. This is the closest store to my house but I will never go there again. I might suggest the company take a serious look at the staff of douches it employs at this location. You might think that someone who makes commission would be more willing to be consumer friendly.
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4 comments
Anonymous
#126056

I have dealt with a few of the best buy stores in the raleigh,garner,jacksonville area,and i agree with the person who said he will never return and purchase another item from them.

I wont spend another red cent in best buy, their are too many choices with better deals,service,customer service,and ones that stand behind the products they sell.

If you want to waste your money and have pure havoc trying to get them to stand behind their products,extended warranties then go for it. Not me; never again,they are a total joke,and a true ripoff.

Got burned once by them and not again.

Meldon R
#125383

Unfortunately for the staff at that particular Best Buy, you'll be back.

Anonymous
#123110

I one hundred percent agree with "ferrari599". Also, Best Buy employees don't work off of commission.

I also doubt that Best Buy misses your business, sooner or later you will have to return. Where else are you going to buy electronics, Circuit City?

LOL. I mean there is always Brandsmart and possibly Fry's but neither carry the same selection and aren't as widespread as Best Buy.

Anonymous
#123085

You are an *** and totally full of yourself. Don't rate the store badly because they didn't bend over for you just because you want to spend a lousy thousand dollars in a store that processes five thousand dollar transactions about every half hour due to the fact that you are impatient.

I also know for a fact that no one there would ever tell you that you were not TOP PRIORITY, they probably told you to hold your *** for a minute while they deal with people that were probably there before your ***. Also, please consider that sometimes employees have more work to do than just helping out customers in the store, on many occasions there are transactions and delivery orders to process after customers have left so please don't act so knowledgeable about a company that you apparently know little about and don't get upset when employees don't bow down to your every little need. Best Buy does not work that way. Being that I am probably one of the wealthiest people in North Georgia and I don't go into Best Buy with even half of your attitude, I think that you can suffer a little wait time as well ;).

Other than idiots like you that shop there, this store is amazing.

It is always very clean, always has a great inventory, helpful employees, and competitive pricing. Just feel bad that companies have to deal with *** like you.

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Review
#174248 Review #174248 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$1100

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