Customer Service | Best Buy in Johns Creek, Georgia

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy policy

I bought a Samsung tv. Needed service 3 months later. Best Buy policy only if u buy extended warranty then they talk to you. Called Samsung. Took them 8 weeks to send replacement part. Best Buy should help consumers n also take up issues even if no extended warranty was bought
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Review
#1365260 Review #1365260 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue

Best Buy Customer Care Review

1.0
Details
I'll never set foot in a BestBuy store again! They sell you a *** appliance and then shuffle you over to the manufacturer; never letting you know that they have their own in-store tech!! They don't care about their customers! Only making money!!! Once they've sold you something; it's your problem! Go to Sears! They'll take care of you!!!
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Review
#923394 Review #923394 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Dissed @ best buy

I'm very dissatisfied with waiting such a long wait @ pick up from an online order. This was even worse than the wait at Christmas time when there were actually customers in line. I was the only person picking up & there were only a few customers in the whole store. felt I was being ignored even as employees knew I was there waiting to be helped. only one employee already helping another customer in a nearby dept. seemed interested in helping me by trying to contact someone else to help me. He had noticed how long I had been waiting. He was the only employee that seemed to care & seemed to be the only one there in the area that was actually working like they should. It took 20 mins. before I was helped then 10 mins. to get the product I had ordered. It had to be located then the employee had to go to the back of the store & get it & bring it to the front of the store. I was ready to walk out & go to Walmart just from waiting for so long. they had one more minute left before I would leave & that was even before I was actually helped. I feel I should have left anyway. I could have gone to Walmart, chose the product I wanted, put it in my shopping cart, checked out, & left the store in less time it took @ bestbuy pickup right at the front door! I'm completely dissatisfied. This will affect future purchases.
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13 comments
Anonymous
#464062

We get it already: you're a huge piece of ***. You say you're a manager for a place like Best Buy, so I guess it's a good fit.

Patrick
#456169

I do love men. how did you know this?

I love drugs too, are you gonna criticize me for that next? screw all of you, I'm going to go cry to my boyfriend.

Patrick
#456168

dissedme loves men.

Anonymous
#455428

this whole post was fake

Anonymous
#455301

you must be up for wiping it f atbruce

Anonymous
#454447

Your childish behavior probably gave the employees a good story to tell in the break room. The good old "I'm going to Wal-Mart if you don't wipe my *** song and dance. Good luck finding someone to wipe your *** at Wally World.

Patrick
#452709

hello dissedme

Anonymous
#450950

shut up youself *** hater

Patrick
#450609

shut up disssedme

Anonymous
#447790

Don Juan Douch

Anonymous
#446369

By the way, I'm in Ocala, Florida not Atlanta.

Anonymous
#445289

I previously went to best buy and noticing there were no tv's I had seen earlier online I asked an employee if they had any. He said they had sold out, even sold the display.

I then ordered the item onine and to be picked up at store. about 1 hr. later I went to the best buy store and picked up the item I was told they were out of. The item is not payed for until it is payed for at the store during pick up at the pick up station located just inside the store.

AS TO HOW I WOULD HAVE GONE TO WALMART, I WOULD HAVE DRIVEN! NEXT!

Patrick
#445267

if you got an online order from Best Buy then how would you have gone to Walmart to get it?

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Review
#303297 Review #303297 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$330
Hello Best Buy, I just came back from a very unpleasant experience at your location in Morrow, GA. Here is the scenario. I called the store to check if they had iPhones in stock so that I would not WASTE my time there. They said they did, and would hold them for an...
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3 comments
Patrick
#437665

so.. let me get this straight, you somehow smelled me?

and sorry but a troll is a mythological creature. go smell someone who wants you to smell them, you Apple butt f**ker.

and if you're implying that I work for Best Buy, I don't. I simply put you down for buying an iPhone.

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Review
#294320 Review #294320 is a subjective opinion of poster.
Service
Best Buy Customer Care

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