Best Buy Reviews in Atlanta, Georgia
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Best Buys Worthless Return Policy
Purchased an Epson NX420 Stylus MFP printer from a Best Buys in Charleston, SC in November 2011. In January 2012, started getting "low level - black cartridge" messages from printer. Went to Best Buys here in Decatur GA, and was advised to purchase a "high capacity" (#126) replacement cartridge by Best Buys computer support members. Bought cartridge, and waited for original to empty (one month later) before attempting to install new cartridge. Replacement cartridge was defective (printer was unable to recognize it), and attempted to exchange the cartridge (still in original package) at the Decatur store. Refused to do the defect exchange due to purchase being made more than one month ago, and lack of receipt. I guess the practice of keeping replacement ink cartridges on hand is a lost thought? I see why they are having to close 500 stores! Nice move, Best Buys! If I handled customer service in my store this way, I would be looking for a new job.
DONT shop this Best Buy
I purchased a camera for my wife in Christmas. After just a few months the screen goes out on the camera and when I go to the store for an exchange and or repair they advised it was not covered. The geek squad manager a very pompous *** advised that it was not a manufacturers defect and that's why they offer a geek squad black tie special plan. I guess the plan includes screwing all the customers out of standing behind a product by offering an inflated cost to have them provide customer service that was once necessary to conduct business. I have spent thousands in the store and in 3 minutes the lost me as a customer. When I asked if this was worth loosing a 20 year customer the manager didn't blink and eye YES. Screw Best Buy and its rip off programs making you pay more to receive the customer service we deserve!
Dissed @ best buy
I'm very dissatisfied with waiting such a long wait @ pick up from an online order. This was even worse than the wait at Christmas time when there were actually customers in line. I was the only person picking up & there were only a few customers in the whole store. felt I was being ignored even as employees knew I was there waiting to be helped. only one employee already helping another customer in a nearby dept. seemed interested in helping me by trying to contact someone else to help me. He had noticed how long I had been waiting. He was the only employee that seemed to care & seemed to be the only one there in the area that was actually working like they should. It took 20 mins. before I was helped then 10 mins. to get the product I had ordered. It had to be located then the employee had to go to the back of the store & get it & bring it to the front of the store. I was ready to walk out & go to Walmart just from waiting for so long. they had one more minute left before I would leave & that was even before I was actually helped. I feel I should have left anyway. I could have gone to Walmart, chose the product I wanted, put it in my shopping cart, checked out, & left the store in less time it took @ bestbuy pickup right at the front door! I'm completely dissatisfied. This will affect future purchases.
Best Buy Customer Care
Geek squad killed my ps3 | Best Buy review from Atlanta, Georgia
my dad just got a new 3d tv and geek squad set it up well i got home from a few days away and tryed to log on to netflix and hulu plus from my ps3 and no internet connection i have tried everything i could find online to fix it but to no avail the only thing different than when i left to when i got back was that geek squad came and hooked up the tv and messed with the router to get the internet hooked up on dads new tv so i'm not really sure what to do now we called them and they said their not resonsible so what do i do now
BEST BUY 424 bullied me into geek squad services
I was shopping the other day at Best Buy in Gainesville, FL Store 424. I dont know a whole lot about computers but I know that if a computer is already opened they should not be able to sell it as new let alone charge 100 dollars more for geek squad tech support package deal. My associate a guy named Rob found the computer that I liked. Apparently the only ones available had the super special geek squad pre setup service that they called Tech Support. I was forced to purchase this added service that I did not want or I could leave. He said that to me, to my face. Tried telling me that I am going to get this, and that and all of the bells and whistles and I finally balked after my total purchase was going to be over 1000 dollars even though my computer was only supposed to be 499.99. Is it not enough for his manager and that store for me to buy the computer. Why do you train your salesmen to bully people into getting some pre setup tech support package. Whats even better is after I left him, I found some employee in the instruments section and asked if he could find the computer for me. He found 7 that were not pre setup!!! So not only did the computer salesman tried to steal my money, he blatantly lied to my face. The business practice of selling open items as new should come to a stop and I will get my brother to investigate this store and the company for illegal business practices.
Best Buy will not replace 4 day old defective LCD TV
My son bought a Dynex 24" LCD on black friday. He brought it home, plugged it in and a vertical red line appeared on the right side of the screen. We re-set the factory settings no change. My son then calls the closest Best Buy and they tell him they have a unit in stock for replacement. Well guess what? When we get to the store, no they don't have a replacement (they can't find the unit the computer system tells them is there). Worse yet no store anywhere in the district had a replacement nor were any expected to be back ordered. So the stink squad then tells us that we can send it in but if the repairs cost more than the price my son paid $79.99 then they would junk it and there would be no replacement. In talking to tech folks I trust they believe the screen is defective and the replacement cost would be more than the price my son paid. So my son has a 5 day old defective TV and Best Buy basically will not replace it!!!!!! And to add to the misery the amount they will credit him will not cover any replacement they have today.
Best Buy Replacement
Could not order online sales | Best Buy review from Atlanta, Georgia
I'm a silver card holder with Best Buy..they sent me an email allowing me to order online three days before black friday. The only problem is i waited 25 minutes online got a person who said he was having problems with his software and would transfer me..of course it disconnected...i called back and after waiting another 25 minutes it disconnected again..for the rest of the day every time i called back i got a busy signal...I never could get them online again....I went to the store closest to me and the manager of the store didn't even know anything about the early online sale and told me their wasn't anything she could do....so i missed out on the computer i wanted on sale.
Best Buy worst company ever- That is saying a lo now adays
As I sit here holding my breath waiting for the Best Buy Store Manager to get back to me, (funny that the store acting mgr told me he would not be in till tuesday) I figured I would post something to see how long it would take for them to pull it off. Once done here I will be posting on the MANY, MANY Best Buy sucks websites if not satisfied. Issue: Bought a laptop from Best Buy and it froze on the 17th day. Just 3 days out of the 14 day return policy. 1st they tell me it will take 2+ weeks to send back and get fixed. Unfortunetly that was the Good News. After simply stating that it seemed a bit silly that it will take longer to fix than I had owned it, I gave it to them because I had no other choice. I can assume because I had the crazy idea to note my displeasure they looked at it in store and told me today that in order to fix it I would need to pay an additional $130. By the way I stupidly purchased the exrtended warranty as well. There answer is that since it is most likely a virus, they will not stand by anything. I asked if it is a software issue that happens again a week after I spend the $130 what then? I was told there is nothing I could do but keep bringing it back and spending $130. So the bottom line is that I bought a $500 laptop from BB the day my old one broke because I can not be without a computer/ now here I sit 17 days later $500 poorer/ no laptop/ and held hostage forever because they will not stand by the product they sold me. You can all save the CS circle talk about how 1,00's of customers every day want you to do something outside the lines. Heard it for 2 hrs today. Here is what I promise BB if this situation is not made right. (1st let me say that this is the 1st time I have ever complained on a website about anything,I am not the guy who never complains about his food or service in a restaurant, I am just the quiet guy who will not come back). 1) I will come to your store every free moment I have when in the area and tell this story to anyone looking at computers. 2) I will tell every neighbor/member of my small group from church and for that matter anyone who will listen not to shop at BB. 3) On every sales call I am on with my reps across 5 states I will use this story as the ice-breaking small talk with customers. All this could have been avoided if the store simply re-set the computer to the factory settings which might take all of 30 seconds for free, and this story coulkd have been about me telling all the above listed people how BB went out of there way to make a bad sutuation a bit better. Seems like a pretty easy business decision to me.
Best Buy offers great specials and sale prices sometimes offered in "Bundles" then refuses to give a raincheck because one of the items is not available. This has happened to me twice. Most recently (July 2011) Samsung 46" HDTV on sale with free Blue Ray player and...
Best buy / false advertisement about online orders
I placed an online order with best buy after about forty minutes i decided to cancel the order i had placed fro a karaoke machine it looked like a boom box and was too small that's how it appeared online. i was told that i could go online an cancel my order, i had to create a login and password on the best buy website so i went to the website and logged in the system and tried to cancel but the system says no orders under this account,therefore i sent an e-mail to customer service, after that i got on the phone to try and speak with someone before the hour was up but had no such luck i was holding on the phone for 26 minutes by that time the hour had passed. one heather answered the phone i told here i need to cancel the order she looked it up and told me that it was too late to cancel the order because i waited more than the hour time frame i told her if they had answered the phone it would have been within the hour, she said she would have to send an e-mail to another departed to cancel the order i said ok this happened on 12/10/2010. on 12/11/2010 christian called me to tell me that they can't cancel the order and that it was processed and ask her where do she see that at because i'm looking at my account online and i don't see any order i was put on hold again, she came back and said i waited longer than the hour i asked her what time is she showing i ordered the item she said she didn't know so i asked her how can you tell me it was pass the hour if you don't know the time i was put on hold again she finally came back and said i placed the order at 12:07 and i called in at 1:08 i told her if you take away the 26 minutes i called in time but she kept saying she was sorry but that didn't help me i needed my money back. she told me that the order would be shipped between December 17-23 so they have my money but want ship my order off from 7-13 days after they charged my debit card but they say the order has been processed not understanding.christian told me i had two choices one to accept the order when it's delivered and send it back or accept the order and take it into the best buy and get my money, i told christian that is not fair to the customers because we have to wait on the phone for a long time she unfortunately because of the holiday the wait time is longer or you admit that the wait time is long but i finally got to talk to someone a minute after the time allowed and there is nothing to be done, she just kept saying I'm sorry.don't fool with them.
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