customer service store service customer geek squad phone manager order money people

Stupidest BEST BUY deal of the 21st century.

Bought a "refurbished" laptop, in the box was the computer and a plug, no papers, no instructions, no specs. A paper said to go online for instructions, the laptop is discontinued so there are no instructions available, nothing available, I cannot even find out what features it has, I would have to guess at how to use it, and at the Best Buy page I bookmarked for the computer... has disappeared. The model # doesn't exist now because they have discontinued the item. "say what???" This is the stupidest deal I have ever ever seen. I have used Best Buy for years, never ever again. What a *** deal!!!
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1 comment
Mike_mn
#868597

This is a case of consumer education. The last 4 desktops, 5 monitors, and 3 laptops, have all been refurbished units (most from Woot or Moofi).

All work great. I research first online to see if I can find the manuals, firmware, updates before purchasing. In all cases, the discontinued products are still available, but in a different area in the support site.

One only needs to spend a little time. That is, unless it's a laptop/desktop made by Joe's fly-by-night!

Review
#531639 Review #531639 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Warn the USA about the stupidest deal of this century and the bother of having to spend time on the phone to return this, go to the post office pay for the return and pick out another computer and another company to buy from other than BEST BUY.

Review about Helpless Manager from Atlanta, Georgia | Best Buy review

Terrible service given by general manager Melissa at Douglasville ga location will never shop there again she was un helpful and not willing to fix an error that was made on the associate behalf. She does not need this title and make the company look bad
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Review
#516807 Review #516807 is a subjective opinion of poster.
Service
Best Buy Manager

Phone Repair Contract Review

All best buy does is rip people off that's just what they do they got me on a phone repair contract and when I took it to be fixed I was told it would cost me 150$ to fix even no I pay every month for a repair contract that states that it will cost nothing to repair just a 50$ deposit on a loaner phone if needed they broke there contract and I was told they would do nothing about it and when I asked to talk to the head office about it I was told to leave the store under threat of arrest
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Review
#499746 Review #499746 is a subjective opinion of poster.

Best Buy - Computing Back Office Department ***

I purchased a Mac Air on bestbuy.com on sales tax holiday. But the item is not available to pick up at that time. After one week, I received an email from bestbuy said that my order has been cancelled. I called the computing back office department three times and tried to replace my order at the same price without sales taxes. Every time after negotiate for a long time, they agreed to offer me the same deal. But when I gave credit card number, they just repeat a wrong number again and again and then cut my line. This is the most terrible customer service I ever had. I have four bars signal. They disconnected my call again and again and tried to make me think its my signal problem. I called the customer service to solve problem not to make the problem worse.
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Review
#442108 Review #442108 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$900
Tags
  • Mac Air

Horrible service | Best Buy review from Atlanta, Georgia

In Greensboro north carolina I attempted to buy a mac book. After waiting around for an hour at the table, I received an attitude from one employee and watched the rest of the employees stand around an ignore what could be a 1500 dollar sale. I left Bestbuy dissapointed and empty handed. I hate bestbuy and everything they stand for. The service is less than mediocre, so it was very poor. Not only is Bestbuy awful, but the showroom concept of a store is obsolete. I am looking forward to the day when this commercial empire collapses to its doom.
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Review
#435133 Review #435133 is a subjective opinion of poster.

Price jumps with no explanation | Best Buy review from Atlanta, Georgia

Kindle with best buy in Athens ga . Was the most unprofessional individual I have ever tried to buy a computer with . He just lost a 2k a year customer for best buy . With the $427 sale tonight . He couldn't explain why he had to add $30 to the sale . He resorted to talking to me like I was in pre k . This is not the last place I will be letting people know to avoid kindle in Athens best buy. Best buy needs to reconsider who the employ and how they train their employees it is sad that they resort to childlike tactics as a manager
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Review
#430748 Review #430748 is a subjective opinion of poster.
Loss
$427
Tags
  • customer no service kindle in athe

Insignia Blue Ray Player | Best Buy review from Atlanta, Georgia

Insignia is no longer providing updates for many of their Blue Ray players. This is a issue since new movies require a firmware update. They stated that they will no longer support new firmware and to buy a new Insignia blue ray player. Well F them. A customer service person said that I should buy Sony products because they have better support for the products they sell. Not really sure what to do but I am planning to video me smashing it in Best Buy on the floor if they do not offer to make me whole. Never buy Insignia products.
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4 comments
Anonymous
#743204

Yes, I bought two last year and their rep told me once they stop selling the modules they discontinue updates! As this is EVERY YEAR , this is done on purpose to force people with perfectly good DVD players to buy new!

Mike_mn
#679834

This is the issue with products made in China/overseas... support.

If you smash it in the store they WILL arrest you for causing a public disturbance. Not worth it. If I was in a store and someone did that, I'd call the police myself - not knowing what's going on, I'd be very concerned about my safety and the safety of others with and around me.

I'd suggest videoing yourself smashing it at home with an explanation, boxing it up, taking it to the store, and calmly letting Customer service know of your displeasure, and showing them the remains. Oh, and as a bonus, they can keep them! lol

Here's a weird idea. Make a small shallow box, say 1x2 foot, fill it with a few inches of polyurethane, and place the broken pieces in it so when the poly cures it hold the pieces in place. Then you have a memento! lol

Anonymous
#675933

"I am planning to video me smashing it in Best Buy on the floor if they do not offer to make me whole"

Please also have someone record you going to jail shortly after.

Anonymous
#676276
@Simon

There is nothing illegal about smashing your own property. The most they can do is ask him to leave and trespass him from the store.

Since only a mouth breathing cousin humping *** goes into BBY if ANY other options exist, this is hardly a punishment.

Thanks for being irrelevant and please be sure to GFY mmkay? :)

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Review
#426839 Review #426839 is a subjective opinion of poster.
Loss
$100
I pre-ordered the HTC One on 4/5. It was released on 4/19. It's the evening of 4/22 and my order is STILL being processed! I called customer service and they were nonchalant! This is horrible customer service. They put on this whole charade about pre-ordering and then...
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7 comments
Anonymous
#874447

I ordered an IPHONE6 in the store and received an email the next day telling me it was ready for pick up and if I did not pick it up by that evening the order would be canceled. When I arrived at the store I was told the phone was not actually there, its just how the orders are processed in their system. I was told the phones estimated delivery date was not for another two weeks.

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Review
#402579 Review #402579 is a subjective opinion of poster.

Black Firday Bait & Switch on computer package | Best Buy review from Atlanta, Georgia

ok well I just noticed that I fell victim to a bait & switch scam by Best Buy. I received a ticket for that exact package and received something else entirely. This package is advertised at $499 http://www.bestbuy.com/site/Dell+Inspiron+I660S- /> I decided to buy that package and after waiting for over 5 hours online I received a ticket for that package. What I was actually sold was different. I was sold a crappier computer with the same monitor under the guise of a doorbuster deal. Here is what I received http://www.bestbuy.com/site/Dell+-+Inspiron+Desk /> Again, here is what I was expecting and what I still want. http://www.bestbuy.com/site/Dell+-+Inspiron+Desk /> Do I have any reproach here or was I blatantly scammed?
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1 comment
Anonymous
#573456

If you paid by credit card (obviously) call back and tell them to cancel the order. Tell them that you will file a complaint with the GA State's Attorney's Office accusing Best Buy with the bait and switch if they send you the wrong package.

Also you have recourse with your credit card company.

The Dec 2012 issue of CONSUMERS REPORT rates retailers on page 25. Best Buy is at the bottom.

Review
#362128 Review #362128 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$200
Long story short, I purchased a laptop from Best Buy two months ago and wanted 12 months interest free. They then set me up with a mastercard with a $12,000.00 limit due to great credit score. I returned the laptop three weeks later. Best Buy and HSBC sends me a...
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6 comments
Anonymous
#492039

So tell me again how a retailer has the ability to selectively lower one's credit score?

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#316188 Review #316188 is a subjective opinion of poster.