Best Buy Replacement Reviews in Atlanta, Georgia
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Best Buy will not replace 4 day old defective LCD TV
My son bought a Dynex 24" LCD on black friday. He brought it home, plugged it in and a vertical red line appeared on the right side of the screen. We re-set the factory settings no change. My son then calls the closest Best Buy and they tell him they have a unit in stock for replacement. Well guess what? When we get to the store, no they don't have a replacement (they can't find the unit the computer system tells them is there). Worse yet no store anywhere in the district had a replacement nor were any expected to be back ordered. So the stink squad then tells us that we can send it in but if the repairs cost more than the price my son paid $79.99 then they would junk it and there would be no replacement. In talking to tech folks I trust they believe the screen is defective and the replacement cost would be more than the price my son paid. So my son has a 5 day old defective TV and Best Buy basically will not replace it!!!!!! And to add to the misery the amount they will credit him will not cover any replacement they have today.
Best Buy Replacement
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