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Best Buy Customer Care Review

1.0
Details
I'll never set foot in a BestBuy store again! They sell you a *** appliance and then shuffle you over to the manufacturer; never letting you know that they have their own in-store tech!! They don't care about their customers! Only making money!!! Once they've sold you something; it's your problem! Go to Sears! They'll take care of you!!!
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Review
#923394 Review #923394 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Purchased a 42" plasma tv in October, 2011 with a 2 year "Black Tie" protection plan. Sure enough, when my TV developed bad burn-in, they did not attepmt to fix it. Said I could get a new "comparable" TV at my local Best Buy. They would NOT give me a comparable TV. ...
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5 comments
Anonymous
#953199

hahahahahahhahaha read your warranty paperwork loser

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Review
#312684 Review #312684 is a subjective opinion of poster.
Two years ago I took my Gateway desktop back to Best Buy for the third time for repairs. The computer simply would not boot. I am an IT major in college so I tried all of the tricks that I could conjure up. Never really crossed my mind to just check the motherboard. I...
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7 comments
Anonymous
#410577

Just bought a brand new $1100.00 computer, monitor, keyboard, mouse, speakers - I had a printer so didn't buy that. So the very nice Geek Squad man comes out, transfers data from my old computer (he said motherboard was fried)but hard drive was good.

Not until he left, did I notice that he had not hooked up the printer. I still like this particular guy, but can't understand what I thought was just an oversight. Have called him and texted him innumerable times without comment. Called the store and spoke to an older gent who said they cannot "assume" I want my printer set up unless I specifically ask them to do so.

Is this nuts or what? I asked him that shouldn't the installer at least ASK if I wanted it hooked up since when he arrived, I had a printer that was hooked up and working. I am going to try and do it myself, but this computer is so different than my last one, I wanted an expert to do it.

My point is that it would appear that to get my printer set up by one of their experts, I have to pay some yearly or six-month fee for Geek Squad coverage. Sounds like a scam to me.

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Review
#156480 Review #156480 is a subjective opinion of poster.

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Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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