Best Buy Reviews with Media in Georgia, USA
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I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family member for Christmas. I was expecting the package today after calling UPS I found out that the package was not picked...
Best Buy Deal
Reason of review
Problem with delivery
I purchased a Samsung dishwasher in Dec 2012 from a Best Buy store in Douglasville GA. It was on a clearance sale and was $499. I waited a few days and then picked it up from the store (it had to come from the wharehouse). I installed the dishwasher and it worked fine....
All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False. I ordered a dishwasher, did not choose to buy the installation package because no where does it state...
Reason of review
Poor customer service
Let the company propose a solution
BEST BUY LIES!
Called Store Spoke to Geek SQUAD Adviced him I purchased A TV on 02/03/2012 today was 03/17/2012 sound wasnt working on tv less than 2 months old. Was told to bring it in for a refund exchange spoke with agent JC.. Even Told Me They Could Do a Over Ride. Well Stephanie Comes Out The Low end Manager and says its past 30 return.. Sorry... I asked For A STORE MANAGER SHE TOLD ME HE WASNT WORKING TODAY... Walked OFF FOUND THE STORE MANAGER 2 MINUTES LATER!!!!!! SHE LIED TO A CUSTOMER@!!!!! IRRATED THIS IS THE SECOND PURCHASE IVE BEEN BURNED ON... SEE YOU IN COURT BEST BUY!!! :) BURN ME ONCE SHAME ON ME BURN ME TWICE SHAME ON YOU...
Best Buy advertised a free Xbox 360 with a purchase of a PC. We were so excited as we thought we qualified with our PC purchase. However, there were "changes" to this promotion that they did not post in the PC department or on the Free Xbox 360 display. Dont...
Best buy / false advertisement about online orders
I placed an online order with best buy after about forty minutes i decided to cancel the order i had placed fro a karaoke machine it looked like a boom box and was too small that's how it appeared online. i was told that i could go online an cancel my order, i had to create a login and password on the best buy website so i went to the website and logged in the system and tried to cancel but the system says no orders under this account,therefore i sent an e-mail to customer service, after that i got on the phone to try and speak with someone before the hour was up but had no such luck i was holding on the phone for 26 minutes by that time the hour had passed. one heather answered the phone i told here i need to cancel the order she looked it up and told me that it was too late to cancel the order because i waited more than the hour time frame i told her if they had answered the phone it would have been within the hour, she said she would have to send an e-mail to another departed to cancel the order i said ok this happened on 12/10/2010. on 12/11/2010 christian called me to tell me that they can't cancel the order and that it was processed and ask her where do she see that at because i'm looking at my account online and i don't see any order i was put on hold again, she came back and said i waited longer than the hour i asked her what time is she showing i ordered the item she said she didn't know so i asked her how can you tell me it was pass the hour if you don't know the time i was put on hold again she finally came back and said i placed the order at 12:07 and i called in at 1:08 i told her if you take away the 26 minutes i called in time but she kept saying she was sorry but that didn't help me i needed my money back. she told me that the order would be shipped between December 17-23 so they have my money but want ship my order off from 7-13 days after they charged my debit card but they say the order has been processed not understanding.christian told me i had two choices one to accept the order when it's delivered and send it back or accept the order and take it into the best buy and get my money, i told christian that is not fair to the customers because we have to wait on the phone for a long time she unfortunately because of the holiday the wait time is longer or you admit that the wait time is long but i finally got to talk to someone a minute after the time allowed and there is nothing to be done, she just kept saying I'm sorry.don't fool with them.
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