Best Buy Reviews in Georgia, USA
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22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.3K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Horrible service | Best Buy review from Snellville-Grayson, Georgia
I purchase the kitchen appliance package from best buy in May during memorial day sale. my appliances were not delivered to me on the scheduled day as i the delivery truck broke down. Then i was rescheduled next week. i waited the entire day for the truck to come and no one came. This happened Five times at least to a point i had to miss my work for all those days that i was waiting for my appliances not to mention that i did not have a stove to cook, no microwave and no dishwasher. The store manager said its the delivery service that is responsible for it. Finally I got my mechandise near labor day week. Poor service. Very disappointing. No one take responsibity ones they get our money. Did get $75 in gift card.
Review
Pros
- Store proximity
Cons
- Not responable
Reason of review
Poor customer service
Loss
$980
I recently bought a Lg Washer and Dryer from Best Buy. I had no problems with the Associates or anyone in the store, they were more helpful than anything. Now delivery is where the STARS start to drown. I’ve called numerous time and made sure that it was going to come...
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Review
Delivery service | Best Buy review from Cumming, Georgia
Was to have a LG refrigerator to be delivered as of 9:20 but no call after that. Started calling around couldn't get a straight answer finally called again said truck broke down. No sorry, no call and no attempt to give an update. Going tonight to stop delivery and get my money back. No customer service with this company. Will never buy a thing again.
Review
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Full refund
Wasted full day trying to effen buy a Nikon | Best Buy review from Norcross, Georgia
Numerous issues. Could not decipher what actually came with the item. Could not find all of the pieces I needed in the same store. USB cable apparently does not exist on this planet. No humans available to assist. Worst experience ever - even Circuit City was much better than this.
Review
Impossible to reach tech support with Geek Squad | Best Buy review from Stone Mountain, Georgia
I am really upset with Geek Squad. I have tried calling Geek Squad for computer tech support of which i have a 3 year contract and have been told for over 8 plus hours that all circuits are busy. How can this be? This is totally ridiculous. i tried chatting yesterday with someone who seemed totally incompetent and or too dumb to read and or understand my texts to her. So i got frustrated and ended the session because i didn't want to give her access to my pc.
Review
Product
Dell Desktop Computer
Reason of review
cant speak to a human keep getting for 8 plus hours over the past 2 days all circuits are busy
Customer Service | Best Buy review from Johns Creek, Georgia
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Bought 43" T.V. on Black Friday | Best Buy review from Atlanta, Georgia
Bought 46" T.V. on Black Friday NOVEMBER 23RD. ...... They shipped T.V. and left it at my FRONT DOOR WITHOUT A CALL BY UPS... at 8pm. I opened the Box which was in perfect condition. put the stand on T.V. and the T.V. which seemed in perfect condition..... THE ENTIRE LEFT CORNER OF THE SCREEN HAD A LARGE SPIDERWEB CRACK IN. it was returned and I WAS SENT ANOTHER T.V. A WEEK LATER. I was ok....UNTIL I OPENED the SECOND BOX . IT WAS CRACKED IN THE EXACT SAME SPOT.....I AM STILL WAITING FOR MY REFUND...... AND WAS TOLD THEY WEREN'T ABLE TO SHIP ANOTHER ONE UNLESS I PAID FOR IT WITH A CREDIT CARD!!!! UNBELIEVABLE. ALL IS HAVE NOW IS ANOTHER CRACKED T.V. IN MY LIVING ROOM WAITING FOR A SHIPPING LABEL TO BE E-MAILED AND MY *** REFUND. ITS NOW DEC 21ST.
Review
Service
Best Buy Black Friday Deal
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
Best Buy policy
I bought a Samsung tv. Needed service 3 months later. Best Buy policy only if u buy extended warranty then they talk to you. Called Samsung. Took them 8 weeks to send replacement part. Best Buy should help consumers n also take up issues even if no extended warranty was bought
Review
Service
Best Buy Customer Care
Reason of review
Warranty issue
I have tried for 2 days to contact the Geek Squad at Kennesaw, GA to no avail. I need a battery for my iphone replaces. They called to say it is in and to schedule an appointment. So, I go on line to schedule - never received an email confirmation which I needed for...
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Review
Service
Geek Squad Cell Phone Battery Replacement
Reason of review
Order processing issue
Geek Squad Manager | Best Buy review from Kennesaw, Georgia
When you go into a store 5 times and still get the run around from Blake the Geek Squad Manager might be time for him to be replaced. He promised, he lied and told us to take our business to other area establishments if we didn't like the customer service. I guess Best buy doesn't need the business nor do they care about customer service! SAD!!!
Review
Service
Best Buy Manager
Reason of review
Poor customer service
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