Best Buy Reviews in Georgia, USA
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Phone Repair Contract Review
All best buy does is rip people off that's just what they do they got me on a phone repair contract and when I took it to be fixed I was told it would cost me 150$ to fix even no I pay every month for a repair contract that states that it will cost nothing to repair just a 50$ deposit on a loaner phone if needed they broke there contract and I was told they would do nothing about it and when I asked to talk to the head office about it I was told to leave the store under threat of arrest
Sorry Customer Service | Best Buy review from Canton, Georgia
I went to Best Buy store #1186 in Canton GA. The employees I dealt with did not listen to my needs, and I ended up coming home with things I didn't need. I asked pointed questions, but I got wrong answers. It took me about an hour just to go through the checkout process. I got an attitude from employees when I wanted to return something. I was getting so frustrated my husband threatened to bring back everything we bought, and get a refund. An employee finally helped me with the return I made. This whole experience has left me with no desire to buy anything from Best Buy again.
I pre-ordered the HTC One on 4/5. It was released on 4/19. It's the evening of 4/22 and my order is STILL being processed! I called customer service and they were nonchalant! This is horrible customer service. They put on this whole charade about pre-ordering and then...
No help in the store? The solution is place a phone order while standing in front the customer service person | Best Buy review from Snellville, Georgia
I went to the snellville, store in gwinnette county Ga. Prior to going to the store I call for info on a laptop computer. I was invited to place the order on the phone but I declined because I wanted to shop around. After spending 1 hour trying to get help from someone I did the ridiculous, while in the store I got on the phone, and was able to place the order, while standing about 100 ft from the employee, I asked him when could I pick it up? Then waved to him and said am right here. This snellville bestbuy is the worse for help in the store, dont go there,
Best Buy - Computing Back Office Department ***
I purchased a Mac Air on bestbuy.com on sales tax holiday. But the item is not available to pick up at that time. After one week, I received an email from bestbuy said that my order has been cancelled. I called the computing back office department three times and tried to replace my order at the same price without sales taxes. Every time after negotiate for a long time, they agreed to offer me the same deal. But when I gave credit card number, they just repeat a wrong number again and again and then cut my line. This is the most terrible customer service I ever had. I have four bars signal. They disconnected my call again and again and tried to make me think its my signal problem. I called the customer service to solve problem not to make the problem worse.
Best Buy Deal
I ordered laptop online...found it cheaper...checked...Best Buy had NOT processed order...I cancelled order...per BB's protocol...bought other computer. BB sent cancelled order anyway...charged my bank ($948.75). I am now overdrawn...returned BB computer...was...
BEST BUY LIES!
Called Store Spoke to Geek SQUAD Adviced him I purchased A TV on 02/03/2012 today was 03/17/2012 sound wasnt working on tv less than 2 months old. Was told to bring it in for a refund exchange spoke with agent JC.. Even Told Me They Could Do a Over Ride. Well Stephanie Comes Out The Low end Manager and says its past 30 return.. Sorry... I asked For A STORE MANAGER SHE TOLD ME HE WASNT WORKING TODAY... Walked OFF FOUND THE STORE MANAGER 2 MINUTES LATER!!!!!! SHE LIED TO A CUSTOMER@!!!!! IRRATED THIS IS THE SECOND PURCHASE IVE BEEN BURNED ON... SEE YOU IN COURT BEST BUY!!! :) BURN ME ONCE SHAME ON ME BURN ME TWICE SHAME ON YOU...
Insignia Blue Ray Player | Best Buy review from Atlanta, Georgia
Insignia is no longer providing updates for many of their Blue Ray players. This is a issue since new movies require a firmware update. They stated that they will no longer support new firmware and to buy a new Insignia blue ray player. Well F them. A customer service person said that I should buy Sony products because they have better support for the products they sell. Not really sure what to do but I am planning to video me smashing it in Best Buy on the floor if they do not offer to make me whole. Never buy Insignia products.
Sold a Displayed Computer, won't Exchange the computer | Best Buy review from Stone Mountain, Georgia
December 22, 2012 my brother had purchased 2 televisions and 2 computer labtops. My brother gave my children the 2 laptops at Best Buy in Hoover, Alabama. The sells person gave my brother one new laptop computer and the other was a display which he had no knowledge. When we opened the gift. We saw the yellow sticker said display. I called my brother and asked if he was aware its a display and he said "NO" he had no knowledge they put a display in the box, he just assumed a new computer. December 26 2012 my mom and I went to Best Buy in Snellville, Georgia and told them this is a display and that the password on this computer we couldn't get it off in order to get into the computer.. It took Greek Squad hours to get the password off. After 2 hours we went back on December 26th to pick up the computer and the guy from Greek Squad informed me they finally got it off and I mention about my brother didn't know the other store sold him a display and he had paid full price for a display. He called his manager on duty the young woman came over and give me $31.00 dollars back but did not offer me an exchange. January 26th I came back to Best Buy with the same computer because something was wrong with the screen. This is Snellville, GA location. Geek Squad told me it was the screen and the warranty doesn't cover it and they check to see if my brother purchased accidental insurance. I told him this was a display so why can't they exchange it. The manager told me they see impact.. I told him that's a lie, there's no scratch, no bumps, no cracks, I didn't drop it.It was on a flat surface, nothing fell on top of it.. There was no impact.. Look I know that screen sometimes just go out for no reason. He telling me that's not true and he know his employees had offered me an exchange. I told him that was a lie and I had a witness with me that can tell you the same thing no one offered me an exchange. Then the manager says to me the receipt shows they gave me an exchange. I told him that is a lie because I received a 20% discount I never gotten a new computer again no one offered me a new computer. So Best Buy denied giving me a new computer.. I called ASUS and they told me Best Buy could have given me a new computer, I called them on December 27th. Now I have to send the other or the 2nd computer my brother brought only a little over 30 days and ship it to ASUS because this computer will not charge the battery.. Both of these companies I will never deal with. I've had experiences with computers but nothing like broke in 30 days and I'm suppose to have 12 month warranty.. This is ridiculous.. Never and I will tell any and everyone to never by this company computer and buy anything from BEST BUY..
Price jumps with no explanation | Best Buy review from Atlanta, Georgia
Kindle with best buy in Athens ga . Was the most unprofessional individual I have ever tried to buy a computer with . He just lost a 2k a year customer for best buy . With the $427 sale tonight . He couldn't explain why he had to add $30 to the sale . He resorted to talking to me like I was in pre k . This is not the last place I will be letting people know to avoid kindle in Athens best buy. Best buy needs to reconsider who the employ and how they train their employees it is sad that they resort to childlike tactics as a manager
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