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Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
Cockroaches in dishwasher - Best Buy review
I purchased a Samsung dishwasher in Dec 2012 from a Best Buy store in Douglasville GA. It was on a clearance sale and was $499. I waited a few days and then picked it up from the store (it had to come from the wharehouse). I installed the dishwasher and it worked fine....
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4 comments
Anonymous
#1539583

Dear Pissed Consumer, It's a little late. But we need to band together.

Same thing happened to my dishwasher. Bought in January 2018 and died in August 2018. Turns out cockroaches were swarming inside the control panel. Repair person said it was not covered under warranty.

But I wonder: Is this a design flaw that cockroaches are swarming in Samsung control panels? I mean why?

There should not be food crumbs inside the control panel. In fact, why is it not sealed?

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#492923 Review #492923 is a subjective opinion of poster.
Loss
$500

Sorry Customer Service | Best Buy review from Canton, Georgia

I went to Best Buy store #1186 in Canton GA. The employees I dealt with did not listen to my needs, and I ended up coming home with things I didn't need. I asked pointed questions, but I got wrong answers. It took me about an hour just to go through the checkout process. I got an attitude from employees when I wanted to return something. I was getting so frustrated my husband threatened to bring back everything we bought, and get a refund. An employee finally helped me with the return I made. This whole experience has left me with no desire to buy anything from Best Buy again.
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4 comments
Anonymous
#817345

It sounds like shopping isn't for you. Best you stay home next time.

Anonymous
#818169
@Simon

Aren't you the helpful one?????

Anonymous
#817008

P.S If my husband had hit me because I brought the wrong items it would be their fault not mine since they purposely gave the wrong items.

MattD78
#817123
@Anonymous

No, that would be your husband's fault for being a troglodyte.

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#488583 Review #488583 is a subjective opinion of poster.

No help in the store? The solution is place a phone order while standing in front the customer service person | Best Buy review from Snellville, Georgia

I went to the snellville, store in gwinnette county Ga. Prior to going to the store I call for info on a laptop computer. I was invited to place the order on the phone but I declined because I wanted to shop around. After spending 1 hour trying to get help from someone I did the ridiculous, while in the store I got on the phone, and was able to place the order, while standing about 100 ft from the employee, I asked him when could I pick it up? Then waved to him and said am right here. This snellville bestbuy is the worse for help in the store, dont go there,
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3 comments
Anonymous
#773423

*waving" "I'm right here you ***. Now watch as I make my way out the door to Target."

Kudos, sir. I bet that 'salesman' felt 2 inches tall like he should have.

Mike_mn
#773349

On one visit to a local BB store (about 5 or 6 years ago - and one of my last), I was having a difficult time finding help. I noticed a group of blue shirts, about 5 or 6 grouped together (called a blue-gaggle) chatting obviously enjoying themselves.

I walk by them and one asked if I needed help. I responded with a firm tone "Why are you grouped together and not at your posts?". They immediately broke apart going to there respective areas - including the one that asked if I needed help! It was so funny to see the looks on there faces!

I was just a customer - but they didn't know that! :grin

I see this often. They may get bord, but it's up to them to find things to do.

Good thing they don't work for me. Cuz they wouldn't be working for me long.

Anonymous
#760756

That's hilarious! Good job

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#464949 Review #464949 is a subjective opinion of poster.

Best Buy - Computing Back Office Department ***

I purchased a Mac Air on bestbuy.com on sales tax holiday. But the item is not available to pick up at that time. After one week, I received an email from bestbuy said that my order has been cancelled. I called the computing back office department three times and tried to replace my order at the same price without sales taxes. Every time after negotiate for a long time, they agreed to offer me the same deal. But when I gave credit card number, they just repeat a wrong number again and again and then cut my line. This is the most terrible customer service I ever had. I have four bars signal. They disconnected my call again and again and tried to make me think its my signal problem. I called the customer service to solve problem not to make the problem worse.
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#442108 Review #442108 is a subjective opinion of poster.
Service
Best Buy Deal
Loss
$900
Tags
  • Mac Air

Horrible service | Best Buy review from Atlanta, Georgia

In Greensboro north carolina I attempted to buy a mac book. After waiting around for an hour at the table, I received an attitude from one employee and watched the rest of the employees stand around an ignore what could be a 1500 dollar sale. I left Bestbuy dissapointed and empty handed. I hate bestbuy and everything they stand for. The service is less than mediocre, so it was very poor. Not only is Bestbuy awful, but the showroom concept of a store is obsolete. I am looking forward to the day when this commercial empire collapses to its doom.
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#435133 Review #435133 is a subjective opinion of poster.

Price jumps with no explanation | Best Buy review from Atlanta, Georgia

Kindle with best buy in Athens ga . Was the most unprofessional individual I have ever tried to buy a computer with . He just lost a 2k a year customer for best buy . With the $427 sale tonight . He couldn't explain why he had to add $30 to the sale . He resorted to talking to me like I was in pre k . This is not the last place I will be letting people know to avoid kindle in Athens best buy. Best buy needs to reconsider who the employ and how they train their employees it is sad that they resort to childlike tactics as a manager
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Review
#430748 Review #430748 is a subjective opinion of poster.
Loss
$427
Tags
  • customer no service kindle in athe

Insignia Blue Ray Player | Best Buy review from Atlanta, Georgia

Insignia is no longer providing updates for many of their Blue Ray players. This is a issue since new movies require a firmware update. They stated that they will no longer support new firmware and to buy a new Insignia blue ray player. Well F them. A customer service person said that I should buy Sony products because they have better support for the products they sell. Not really sure what to do but I am planning to video me smashing it in Best Buy on the floor if they do not offer to make me whole. Never buy Insignia products.
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4 comments
Anonymous
#743204

Yes, I bought two last year and their rep told me once they stop selling the modules they discontinue updates! As this is EVERY YEAR , this is done on purpose to force people with perfectly good DVD players to buy new!

Mike_mn
#679834

This is the issue with products made in China/overseas... support.

If you smash it in the store they WILL arrest you for causing a public disturbance. Not worth it. If I was in a store and someone did that, I'd call the police myself - not knowing what's going on, I'd be very concerned about my safety and the safety of others with and around me.

I'd suggest videoing yourself smashing it at home with an explanation, boxing it up, taking it to the store, and calmly letting Customer service know of your displeasure, and showing them the remains. Oh, and as a bonus, they can keep them! lol

Here's a weird idea. Make a small shallow box, say 1x2 foot, fill it with a few inches of polyurethane, and place the broken pieces in it so when the poly cures it hold the pieces in place. Then you have a memento! lol

Anonymous
#675933

"I am planning to video me smashing it in Best Buy on the floor if they do not offer to make me whole"

Please also have someone record you going to jail shortly after.

Anonymous
#676276
@Simon

There is nothing illegal about smashing your own property. The most they can do is ask him to leave and trespass him from the store.

Since only a mouth breathing cousin humping *** goes into BBY if ANY other options exist, this is hardly a punishment.

Thanks for being irrelevant and please be sure to GFY mmkay? :)

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#426839 Review #426839 is a subjective opinion of poster.
Loss
$100
I pre-ordered the HTC One on 4/5. It was released on 4/19. It's the evening of 4/22 and my order is STILL being processed! I called customer service and they were nonchalant! This is horrible customer service. They put on this whole charade about pre-ordering and then...
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7 comments
Anonymous
#874447

I ordered an IPHONE6 in the store and received an email the next day telling me it was ready for pick up and if I did not pick it up by that evening the order would be canceled. When I arrived at the store I was told the phone was not actually there, its just how the orders are processed in their system. I was told the phones estimated delivery date was not for another two weeks.

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#402579 Review #402579 is a subjective opinion of poster.
I ordered laptop online...found it cheaper...checked...Best Buy had NOT processed order...I cancelled order...per BB's protocol...bought other computer. BB sent cancelled order anyway...charged my bank ($948.75). I am now overdrawn...returned BB computer...was...
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4 comments
Anonymous
#1033817

never will I use payal at bestbuy again...im on day 14 of my money being held hostage...bestbuy blames paypal and paypal blames bestbuy...

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#394579 Review #394579 is a subjective opinion of poster.
Loss
$949

Stove does not come with broiler pan | Best Buy review from Hiram, Georgia

we bought a 800.00 fridgedaire stove, it was delivered this morning, after delivery men left ! Noticed there was no broiler pan. I went to Best Buy and was. Informed this stove does not include a broiler pan, comes with a broiler but no pan!! Went to fridgedaire website and it's 80.00 for pan. I did not ask if it came with pan because any other stove we purchased came with one. Best Buy had a stove for 319.00 that came with pan but not an 800.00 one!! What a rip off!!!I will never shop at Best Buy again!
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1 comment
Anonymous
#605961

A few years ago, when management put a new stove in my apartment there wasn't a broiler pan included. I called management and told him about it, and he offered to get one for me and I told him I didn't want one, I just wanted it put in my file that one wasn't included with the stove, so if I move, I won't be billed for it.

Review
#382728 Review #382728 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$800