customer service store service customer geek squad phone manager order money people

Best Buy Gift Card and Apple Products

1.0
Details
I tried to use Bestbuy Gift Card on Bestbuy.com to purchase an IPAD. After entering the card ID and PIN I hit Submit. It never finished the process and threw an error "Oops something went wrong...." On second attempt, I realized my card balance was now zero. I was logged in with a Bestbuy member ID and I could not see order either. After contacting the toll free # on back of the Gift card, I was informed that when ever a client attempts to purchase an Apple product from BestBuy.com this is the end result, your card will be zeroed out and your order will never go thru. I was advised to wait for 24 hours and if the cards are not replenished call the toll free # and they will take care of it. When I called next day exactly after 24 hours, I was told they can re-issue me another giftcard and it will take 7-9 business days. Here I am trying to give them business and all they manage to do is dig a bigged hole every time I spoke to someone. Insult to the injury is that this is a "Known bug" yet they manage to give you an option to use Bestbuy Gift Card toward a purchase of an Apple product. If I Bestbuy, I would be courteous enough not to provide the client that option or at best give them a disclosure before they go thru that process. I have to wait 9 days before I could make the LAST purchase at Best Buy or I should say WORST BUY!!! Never ever giving my business to Best Buy again.
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Review
#554168 Review #554168 is a subjective opinion of poster.
Pros
  • Immediate refund
Cons
  • To wait for a refund
Reason of review
Problems with payment
Loss
$300
Preferred solution
Full refund
Tags
  • gift card fraud

Bad service | Best Buy review from Valdosta, Georgia

1.4
Details
On Sunday, October 19, 2014 I entered Best Buy in Valdosta, Ga. to return a television I purchased and received slow, bad service! They treated me as if I had stolen the television, after being told by an employee at the store, that Best Buy is the manufacturer of this product ('39' Insignia flat screen tv, Model # NS-39D400NA14)that has stop working completely!!! I was told that I get another brand of equal value, later was told I had to have my receipt because that model was deleted! And I needed proof of purchase. I was told by the manager that they had looked for that model number and could not find it, then she can back and told me that many was purchased and the only one with that model number was with a card, previously I told Lanaia that I was not sure and she scanned my card and said it was not my card, when it was my debit card. They went in the back and start whispering and came back and stated , without the receipt I am not going to help you! Goodbye! I asked if I could have some assistance taking the tv out, because my bad back and they stated no! And that I needed to leave! The manager called the police and filed a criminal do not re-enter the store against me, just for asking for assistance with one of their products! I was not threatening nor was I acting in a threatening manner. Then the man of the store stated you need to leave, when I asked for the main office number! I felt like I was ripped off and lost my money and told who cares! After she plunged the tv at me on the counter stating not able to help you, good-bye!!! I stated you're a real witch! After being treated so badly! They had me wait over an hour and a half, giving me the run around and I could see what they were doing, telling me that there were not purchase with that model number. when in fact I went home and pulled the purchase from my debit card and had no problem pulling it up. Lana scanned my card and I know she pulled up my information, but , they continued to state they had no purchase with that number. Looking at me like I stole the tv!! I am very upset and disappointed that I even purchased from this store! I have over 50 complaints with the same item. There is too many problems, complaints and unfair treatment of customers! I am attaching a copy of my purchase for your review. I would love it if I could get a refund and I will not at their request visit Best Buy again! Please find proof of purchase below: 02/18/14 SOU BEST BUY # 02/18 #000006176 PURCHASE 1705 NORMAN DR VALDOSTA GA -288.89 ...........Earnestine
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7 comments
Anonymous
#1027875

Please reply back to this comment with your card info so that I can verify the purchase. I'll make sure to reimburse you in full for the TV and your time as well as send out our award winning Geek Squad to repair the TV at your house.

Anonymous
#1024541

Dont you need a receipt to return something in 2015?

Im not sure.

Anonymous
#890972

So your defense for his story is because he wrote a lengthy story it must be true. Let me write the retelling of Rudolph and Santa claus' s special trip that one Christmas eve. That's kind of a lengthy story so it must be true according to your reasoning right?

Anonymous
#890567

I believe every one of his words. He would not have written such a lengthy story if it didn't happen. Afterall, Best Buy in many opinions is not the best for service.

Anonymous
#889369

How do you plunge a TV at someone? They're not gonna tell you to not come back and file a do not re-enter order against you just for asking for help to carry your TV out. Tell us the rest of the story please

Anonymous
#887817

You really need to go back to 1st or second grade and learn how to spell and write correctly. All of ur sentences run together to where they don't make sense. Learn how to spell and type correctly before you post something.

Anonymous
#888721
@Anonymous

ur?

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Review
#548313 Review #548313 is a subjective opinion of poster.
Cons
  • Overall visit
  • Unfriendly
  • Customers standing in line
Reason of review
Damaged or defective
Loss
$289
Preferred solution
Full refund
Appliance Delivery False-Advertising Scam - Best Buy review
All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False. I ordered a dishwasher, did not choose to buy the installation package because no where does it state...
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7 comments
Anonymous
#1129475

See on the top right, where it says removal and installation of all appliances EXCEPT THOSE INDICATED BELOW REQUIRING A SPECIALTY INSTALLATION TO BE CONNECTED...guess what...DISHWASHERS ARE PART OF THEM

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Review
#538606 Review #538606 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Appliance delivery scam

BestBuy does not deliver on date promised. Horrible delivery support | Best Buy review from Alpharetta, Georgia

I purchased a TV from Best Buy and because it was not in stock at the time, the TV was set to be delivered on a following Saturday. Two days before promised delivery, received a text message stating my TV would be delivered the following day. Because of this being incorrect, I called the number in the text message (888-237-8289), and after spending an hour on the phone and being passed around to 4 different people, I was hung up on. I called back and spent another hour being passed around again before being told the delivery was changed to the correct date. The following day when I got off work, I noticed I had missed calls and a voice mail from a number stating my delivery was on the way and they needed directions to my house. I called them back and stated it was the incorrect day and the delivery was supposed to be scheduled for the upcoming Saturday. The gentleman at that number was quick to get me off the phone stating it would be fixed as he had the paperwork right there. After spending most of Saturday, waiting for the delivery and not hearing anything, I called the delivery number back at around 2pm and was informed there was no delivery scheduled on that order and that a customer service representative would call me back. Approximately 5 minutes later, I did hear back from a customer service rep. She was unable to help or tell me why my delivery was not being made. I asked if I could pick it up from the store myself and she said she would check and call me back. I waited two hours, with no phone call. I called the Alpharetta store myself at this point and was told they saw the order number, and that they would change the order from delivery to in-store pickup and that within an hour I should receive an email confirming my pickup time.An email arrived around an hour later informing me my pickup could not occur until the following week. It's been three weeks, and I am out $2500 with no TV to show for it.
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Review
#537165 Review #537165 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2500
Preferred solution
Let the company propose a solution

Stupidest BEST BUY deal of the 21st century.

Bought a "refurbished" laptop, in the box was the computer and a plug, no papers, no instructions, no specs. A paper said to go online for instructions, the laptop is discontinued so there are no instructions available, nothing available, I cannot even find out what features it has, I would have to guess at how to use it, and at the Best Buy page I bookmarked for the computer... has disappeared. The model # doesn't exist now because they have discontinued the item. "say what???" This is the stupidest deal I have ever ever seen. I have used Best Buy for years, never ever again. What a *** deal!!!
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1 comment
Mike_mn
#868597

This is a case of consumer education. The last 4 desktops, 5 monitors, and 3 laptops, have all been refurbished units (most from Woot or Moofi).

All work great. I research first online to see if I can find the manuals, firmware, updates before purchasing. In all cases, the discontinued products are still available, but in a different area in the support site.

One only needs to spend a little time. That is, unless it's a laptop/desktop made by Joe's fly-by-night!

Review
#531639 Review #531639 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Warn the USA about the stupidest deal of this century and the bother of having to spend time on the phone to return this, go to the post office pay for the return and pick out another computer and another company to buy from other than BEST BUY.
I went in BB to get a Verizon prepaid jetpack, it was advertised online for $45 well, in store it rang up $50 (whatever thats fine) so she asked me if I wanted to have it activated in store, I said no I was in a hurry to get home, I live 90 miles away. Went to their...
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1 comment
MattD78
#863807

How is Best Buy supposed to fix this with you at your house? They can't activate the jetpack from your house.

They asked you if you wanted them to activate it and you said no.

Not their fault you were in a hurry, not their fault Verizon wouldn't activate it. And no they aren't going to reimburse you for your travel YOU said don't activate it I'm in a hurry.

Review
#527574 Review #527574 is a subjective opinion of poster.
Service
Best Buy Cashier

Protection plan not honored | Best Buy review from Gainesville, Georgia

I a a month purchased a protection plan for my cell phone. I dropped the phone and screen cracked. I thought no worries I bought a protection plan and the best buy Rep told me everything will be cover for 10 dollars a month. I Tookthe phone and the geek squad rep told me I was misinformed and had to pay $150 . I asked for store manager. I explained how and what was said about the protection plan. He said I don't care what you were told we sent you an email and I should have read it. I asked him so I shouldn't depend on your associates say. He then said that he didn't like my tone of voice and was getting ready to throw me out of his store and ban me from this store. So beware of what they tell you at best buy if the make a mistake it not going to be rectified
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4 comments
Anonymous
#858704

Enjoy paying more monthly and higher deductible s with the carriers insurance. I have never had issues.

I typically go back to the store I have always dealt with.

But never had issues. Your gonna pay either way.

Anonymous
#854382

Best buy is ajoke with their 15 day return policy also..why would you give customers only 15 days to return expensive electronics? Besy Buy is a scam..

Anonymous
#852799

This is true no matter where you shop. Always read the terms of any service agreement or contract.

There are way too many things for a salesperson to keep track of that you can't be sure they are 100% correct unless you read the information you are given.

You don't know if the sales person started yesterday and are still learning or have 10 years of experience. Protect yourself and take the time to understand what you are buying.

Anonymous
#852782

they tell lies to get you to buy the plan. the plan is a scam.

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Review
#519083 Review #519083 is a subjective opinion of poster.
Loss
$120

Review about Helpless Manager from Atlanta, Georgia | Best Buy review

Terrible service given by general manager Melissa at Douglasville ga location will never shop there again she was un helpful and not willing to fix an error that was made on the associate behalf. She does not need this title and make the company look bad
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Review
#516807 Review #516807 is a subjective opinion of poster.
Service
Best Buy Manager

Had Security Called On Me For No Reason | Best Buy review from Commerce, Georgia

I walked in to my local best buy to buy a pair of headphones with a microphone for my work, I was in my pajamas so I guess that screamed that I was a shoplifter or something. As I'm looking at the headphones an employee comes up to me and asks me if I need help and I said yes "are these headphones compatible with macs?" (cause one of them said it was windows compatible so i wanted to be sure) and he replied in a very smart *** way "well yeah their headphones so they kind of work with computers" and I just smiled and said thank you and took it from him and as I was walking away he said "call off security" in his *** little walkie talkie. I'm done with best buy their over priced anyways and always have such wanna be know it alls working for them. Its places and times like this that I'm just gonna start walking into stores with a wad of cash in my and and scream "I HAVE MONEY TO PAY, I AM NOT A SHOPLIFTER"
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Review
#511515 Review #511515 is a subjective opinion of poster.

Phone Repair Contract Review

All best buy does is rip people off that's just what they do they got me on a phone repair contract and when I took it to be fixed I was told it would cost me 150$ to fix even no I pay every month for a repair contract that states that it will cost nothing to repair just a 50$ deposit on a loaner phone if needed they broke there contract and I was told they would do nothing about it and when I asked to talk to the head office about it I was told to leave the store under threat of arrest
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Review
#499746 Review #499746 is a subjective opinion of poster.