My one year old laptop had a bad power adaptor, bad network adaptor. Now this was covered under the warranty they sent it out to the service center and it took 3 WEEKS to get fixed, then I finally got it back and the network adaptor was still not working.
Now they told me the service center checks everything when it was there. Well they did not check the Net Adaptor, so I had to bring it back again to go back to the Best Buy again,and sent back to the service center again, now it has been 5 weeks since I have seen my laptop and I am not happy. Now I work for a school district and in the IT Dept and deal with this stuff all the time, when If have a problem with a Dell pc the said out a tech the next day and it is fixed within the hour!! Geek Squad doesn't even repair this stuff onsite what a joke.
Now the time that has passed , I could have repaired this myself and been back up and running today I am calling the store and chewing somebody's ___ out!.
Do Not Purchase any pc's or laptops from Best Buy you will be sorry!!!