Purchased a 42" plasma tv in October, 2011 with a 2 year "Black Tie" protection plan. Sure enough, when my TV developed bad burn-in, they did not attepmt to fix it.
Said I could get a new "comparable" TV at my local Best Buy. They would NOT give me a comparable TV. My only choices were to greatly downgrade to a crappier TV, or pay additional money to get a comparable model. Best Buy / Geek Squad lies and gives you bad attitude, while NOT honoring the plan you pay good money for.
Lesson learned for me. I'll NEVER step foot into another one of their locations. BBB complaint filed.
Picketing starts tomorrow. Hopefully, I can save at least 1 consumer from getting scammed like I got from Best Buy.