$839 phone "delayed" | Best Buy review from Pretoria, Gauteng

I have bought a phone through the website and paid for express shipping. However, on the day it was supposed to arrive, I was informed that the order was "delayed", expected to arrived "within 30 days". Without further explanation. In the email, it stated that I should check the status of my order and request a cancelation if I so wished. However, it is no easy matter and there is no way to actually do it. Trying to get in touch is arduous! Definitely not recommending anyone to buy from them
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Review
#783411 Review #783411 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Order processing issue

SERIOUS STORE PURCHASE ISSUE STORE #1767 | Best Buy review from Pretoria, Gauteng

1.0
Details
We have been contacting Best Buy from earlier this afternoon trying to find a resolution to the damaged TV we bought last night but only got frustrated answered from your employees. We bought a Samsung 55" 4k TV from our local Best Buy store in Charlotte, NC last night at 8:49 PM. When we got home and took the TV out of its box, we found a cracked screen, it is at the bottom of the screen and at first we thought it is the plastic wrap but then I realized there is no plastic wrap on top of the screen, so obviously it is a crack. I brought the TV back right after I got off work today around 3 PM and wanted an exchange. But the store manager said they could not offer an exchange because it was inspected by their inspector before we left the store last night. BUT as we remembered, the inspector opened the TV box but did not even take the wrapping paper off to inspect the TV, it was nearly close time last night, it took him less than 10 seconds to look at the TV, besides, we were not asked to inspect the TV ourselves. The crack is at the bottom of the screen, the inspector did not see it and let us take it home. When I took the TV back this afternoon, the internal crack already spreads to the top. The store manager said they could only offer a $599 credit back to us and we have to pay over $300 for the damage. We trusted the inspector and the store so we thought it is a good TV, even after we found the cracked screen last night, we did not even take pictures because we trusted the store would take it back. We did not expect the store staff would question us and let us take the responsibility for their fault.
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Review
#760663 Review #760663 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$965

Worst service for a company of it's size | Best Buy review from Krugersdorp, Gauteng

1.0
Details
I bought a open-box HP Envy 17" laptop (model: m7-n011dx) that was advertised as coming with Windows 8.1 for $926.00. There was an exact same laptop that comes with Windows 10 (model: m7-n101dx) that was selling for $100 less. But, because I specifically wanted Windows 8.1, I paid the extra and bought the more expensive one. Before buying the open-box machine, I asked a Best Buy consultant if it is safe to get an open-box instead of new. She said that they restore the machine to factory configuration so it is worth it. To my surprise, when the computer arrived it had been installed with Windows 10. I contacted HP to try and help me restore it to Windows 8.1, but the recovery partition was removed so that wasn't possible. After speaking to Mary at Best Buy and Rosana from Geek Squad, all I was told is sorry, they can't help. I need to take the machine to a Best Buy store to fix. However, I am living in South Africa, how do I take it to a Best Buy store? I asked whether they could order me the media discs from HP, which cost $30, and have them shipped to friends in Brooklyn, who will in turn have them sent to me, and the answer was: No, Best Buy can't do that. I still can't believe what has happened. I paid more for an item and received the wrong item and all that was said is sorry, can't help. Stay away from Best Buy.
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Review
#693905 Review #693905 is a subjective opinion of poster.
Cons
  • False advertising of products and not resolving
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
I will provide Best Buy with the serial number of my laptop. Then they must go to HP online and order me the recovery media and have it mailed to me.
Tags
  • Unprofessional

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