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Ordered brand new laptop at and rec'd a plain brown (common with refurbished) box. I also ordered a new printer, which arrived in a retail box and was fine.

Before opening, I immediately called to ask if they sent a refurbished laptop when I specifically ordered a NEW one. The CS rep was no help and couldn't tell me. Laptop took minutes to boot up each time and I found the HDD was 23% fragmented! After three defrags, still 5% fragmented.

AV scan was only at 3% after 12 hours. Obviously, a defective product that was probably refurbished, not new. Sent back within days of receipt and almost a month later, no refund. Everytime I call them, they'll throw out 2-3 days, 15 days and 30 days as their refund policy.

I've filed complaints at paypal and I have never had a company refuse to refund.

Next time I'll go to Amazon. They have always refunded the same day of receipt.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $535.

Best Buy Pros: Ease of purchase.

Best Buy Cons: Bait-and-switch tactics.

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Best to always pay by credit card, not Paypal or worse debit card. You might want to verify that you didn't misread or neglect to see that it was refurbished.

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