State: Florida City: Saint Petersburg Product: Best Buy Customer Care Clear all filters (2 of 291 reviews match)
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.

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#1608645 Review #1608645 is a subjective opinion of poster.
Best Buy Customer Care
  • I am realy unhappy
Reason of review
Damaged or defective
Preferred solution
Full refund
  • return policy
  • Bad Experience With Best Buy com

Worst Customer Service! Get it together Best Buy!!!

Worst customer service ever! I purchased a gift off of a wedding registry with Best Buy. When the wedding registry didn't update the gift as "fulfilled" I called the customer service line so that they could update the registry and prevent someone else from duplicating the gift. HOLY COOWWWWW.. 2 hours later, I spoke to at least 6 different representatives and no resolution! 2 different people tried to transfer me unsuccessfully and without notifying me they were doing so which leads to either a dropped call or an auto prompt telling me to "enter my transfer code"before dropping the call. Another agent either dropped my call or hung up on me after 15 minutes of being on hold. In case you are unfamiliar with their process, each time a call is dropped you are cycled back into the wait list which means I am on hold for 20 minutes in between unknowledgeable employees who cannot even transfer a phone successfully. After 2 hours of what appeared to be a game of phone tag or an episode of "punk'd" I get transferred to the corporate office. After being placed on another hold for several more minutes the response I got was "you need to cancel your order and try ordering through the registry again"........ After telling the gentleman my level of frustration and dissatisfaction with their company (with tears in my eyes because i was THAT frustrated) I get off the phone with him and attempt to cancel my order.. Which at this point is in the "processing" phase meaning I have to call back in and cancel (sure wish the gentleman would have taken care of this when we were on the phone). I call back in, wait another 15 minutes to speak with someone and guess what??? THEY CANNOT CANCEL MY ORDER! I need to wait several days and call back! What a freaking mess!!! 2 hours of complete nonsense, no resolution, just unexperienced, unknowledgeable, incompetent personnel. If this is the way their system is set to operate then i'm sorry but a new system is needed! My level of frustration is at an all time high and I do not wish to do business with Best Buy again.. Over something that should have been so simple! Get it together Best Buy!
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#895857 Review #895857 is a subjective opinion of poster.
Best Buy Customer Care
Reason of review
Poor customer service

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