1.0
Details
To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund. I went to the store today 12/29/17 at Doral...
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3 comments
Anonymous
#1413692

I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible.

This store is not like used to be more than 10 years ago.

They left my granddaughter without her game only for fifty nine dollars plus tax. This is incredible but is the truth

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Review
#1159236 Review #1159236 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
This girl kirena helped me the other day and she wouldn’t stop talking she was super annoying get pushing me to buy things even offered me her discounts just to get me to buy stuff one I didn’t want to spend money I was window shopping and two I don’t need help by...
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1 comment
Anonymous
#1398667

Wall of text that I cannot read nor understand.

Review
#1139091 Review #1139091 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
4.0
Details
OMG. Tried to register my new Best Buy Credit card online. It said I had to call technical Support. What a hassle. Two different people asked for my birth date, last of my SS#, and phone number. Basically, they told me that I could not register my card because I didn't...
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2 comments
Machele
#1389962

You don't need a branded credit card like one from Best Buy, etc. Just get a card thru your bank or credit union.

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Review
#1129187 Review #1129187 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
credit card company
Preferred solution
Let the company propose a solution

Dont buy warranty | Best Buy review from Plantation, Florida

1.3
Details
dont waste money on queek squad warranty- while in theory its good for a major apppliance but my experience is if you need to use the appliance (like a washing machine) and cant afford to wait three months for them to fix it its not worth it. Theyve been out several times and cant fix it but in order to get a new maching you they need to be able to try three times in a row with almost 30 days between each time- crazy cant cant manager to call me back even though they promise he has to call in 48 hours
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Review
#1126459 Review #1126459 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Reason of review
Pricing issue
Loss
$800
Preferred solution
New machine

Customer Service vs Warranty | Best Buy review from Fort Myers, Florida

3.5
Details
I wanted to express my disappointment in the service warranty we purchased from Best Buy. Back in February of 2017 the expensive SS LG refrigerator in door ice-maker stopped working. I opened a ticket which was never processed. I called back after 6 weeks to check on the status of the ticket and was told "ops" and it would be about another 6 weeks before for a repair man to arrive. Repair man finally arrived however the part was mailed to the wrong address AND it was the incorrect part. I scheduled another repair with customer service, and was informed it would be another several weeks to get the repair man back. The repair man did come back a second time in May and fixed the ice production but not the in-door ice-dispenser. I called customer service the next day to inform them the refrigerator was still not working properly. Today, after not hearing back from my call in May, I called to find out "as of last month we are now out of warranty" and it would be $100 for a service call. Really!!! I do not consider this customer service if the issue is still an issue. I did talk with a supervisor in customer service and she confirmed this was policy and nothing could be done. Future customers BEWARE! Pretty sure we will not be supporting or purchasing from BestBuy any more unless upper, upper management decides to do the right thing and fix my refrigerator which has been broken since Feb. WO # 36934685 and #37042198
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Review
#1091708 Review #1091708 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Pros
  • Lg refrigerator when it was working
Cons
  • Poor customer service documentation and timing response
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
1.1
Details
We ordered a 78 inch Samsung tv with wall mount and curved sound bar, All together costing us approx. 10K, The TV was defective and we had to get it replaced, We had a five year protection plan, costing 1,200, at the time. When we called for a replacement we were told...
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3 comments
Anonymous
#1357265

Sorry but this sounds bogus...mainly because I couldn't even find a 78" Samsung on their website.

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Review
#1070576 Review #1070576 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Cons
  • I did not like our experience with best buy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever

Best Buy - Customer Care Review from Melbourne, Florida

1.2
Details
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Review
#1063154 Review #1063154 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.6
Details
December 22, 2016 I brought a 48” VISIO (Not SMART) TV. It purchased the 2 year warranty. Total Cost $360.38. I PAID CASH! Before I made the purchase, I asked the salesman specific questions on its refund or return policy. I was in conversation for at least 20 minutes...
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3 comments
Anonymous
#1385784

I bought a macmini and returned after 2 days, paid debit and SUPPOSSEDLY it was refunded to my account.. just hanged up with customer service rep which is so hard to sneak your way into talking to an actual person..

HE TOLD ME I SHOULD EXPECT MY MONEY 13 days after I returned the product!

13 DAYS its such a low thing to do to your own customers such disrespect to the people that actually give their hard earned money in THE SAME DAY product is bought.. hadnt been in best buy in years because of their over priced items..

WILL NEVER GO BACK TO THAT STORE!

*** YOU BEST BUY!

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Review
#996775 Review #996775 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Very rude store manager
  • Staff knowledge of services
  • On your own aftersale service or rather
Reason of review
Return, Exchange or Cancellation Policy
Loss
$379
Preferred solution
Let the company propose a solution
1.7
Details
THE DELIVERY SERVICE IS HORRIBLE! THIS IS MY WORST EXPERIENCE EVER!!!!!! I BOUGHT WASHER AND DRYER 4 MONTH AGO!!!!!! 4 F,,,ING MONTH AND HAVEN'T RECEIVED IT YET!!!! YOU CAN'T EVEN IMAGINE HOW ANGRY I AM AFTER ANOTHER FAILED TRY TO RECEIVE MY ITEMS...... I WAS TRYING TO...
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1 comment
Anonymous
#1285726

Pole

Review
#995053 Review #995053 is a subjective opinion of poster.
Pros
  • Manager at the appliance department
Cons
  • Delivery service is horrible
Reason of review
Problem with delivery

Best Buy Sawgrass

1.1
Details
I called the Best Buy and they told me they would price match. I went to the cashier with a modem and print out of internet modem price and he told me it was not good enough. Six months ago I bought my 65 inch TV and stand from this location. Never shopping there again. The cashier did not call over a manager and looked clueless and lost a good customer. I will buy the modem off the internet save the money and will never use this store again. This is what happens when young dumb cashiers try and handle issues. I was wonder why there were very few customers in the store.
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Review
#915158 Review #915158 is a subjective opinion of poster.
Service
Best Buy Cashier
Cons
  • Cashier
Reason of review
Poor customer service