1.1
Details
We ordered a 78 inch Samsung tv with wall mount and curved sound bar, All together costing us approx. 10K, The TV was defective and we had to get it replaced, We had a five year protection plan, costing 1,200, at the time. When we called for a replacement we were told...
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3 comments
Anonymous
#1357265

Sorry but this sounds bogus...mainly because I couldn't even find a 78" Samsung on their website.

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Review
#1070576 Review #1070576 is a subjective opinion of poster.
Service
Best Buy Tv Replacement
Cons
  • I did not like our experience with best buy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever

Best Buy Credit Card

3.9
Details
I call Best Buy credit card to pay off before the date in full. But i was told that i cannot pay with Best Buy credit card i have used different so i can get 10% credit card. I then tryed to used different credit card then i told no have to be debit card so Best Buy kept on make me run around. So then i paid full with my debit card $1544.49. And i told i will get email that i paid in full and on my credit card balance will be zero. I have waited almost two week still have not got email from them. And i have made 4 phone call and explaining to them still getting run around. NEVER TRUST THEM AT ALL IF DO YOU MUST BE CREZY.
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Review
#836396 Review #836396 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Best buy credit card customer service they lie to much
Reason of review
Poor customer service

Worker assaulted me, I was kicked out of the store for complaining. | Best Buy review from Orlando, Florida

I was in your store on Colonial Ave E, in Orlando, and your clerk was copping some kind of sarcastic attitude with me because I was asking questions about a product. (Example: I asked him if a Kindle had a light, and he said "Can't you see?") I told him (politely) that this wasn't working, and I'll go somewhere else. As I turned to walk toward the exit, he grabbed my shirt to hold me back. I raised my voice, telling him not to do that. He said he didn't mean to grab my shirt, he meant to grab my arm. I used some "bad words," as one of your managers told me. I told him what happened. First he told me that he was watching us (I don't know why he would be watching us) and the clerk didn't grab my shirt. He later changed that to "from my perspective, I didn't see it." So I suggested multiple times he ask the clerk. (My exact request, "Ask him if he grabbed my shirt.") He refused to do so. He only wanted to talk about MY behavior. I got the feeling that he was actually trying to escalate the matter by not addressing my issue at all. My position is that if you don't want customers raising their voices and using bad words, first, your clerks should not assault customers. Second, The assault should be addressed, if the customer's "bad behavior" is going to be addressed. Third, if the customer requests that the assault be dealt with multiple times, his requests should not be met with multiple refusals. Fourth, refusal to address the customer's complaint will only escalate the matter; in fact, I felt I was being goaded. Grabbing my shirt is both criminal and civil assault. Ask your lawyers and they will confirm that. I have not decided what legal action I will take, if any. I don't expect an honest and fair resolution of this, given what has happened so far. But I will certainly never shop in your store on Colonial again. And I will feel free to post this experience on any and all review boards if that suits my mood.
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Review
#650244 Review #650244 is a subjective opinion of poster.
Reason of review
Getting assaulted by a store worker

Late order | Best Buy review from Orlando, Florida

The bestbuy.com said that they had a windows 8 magnetic keyboard in stock so I order it and three days later I got a tex message that the keyboard would be back order till Feb 25, 2015. Tried to cancel the product and was told I could not do it. This is not a good business when they do not know what they have in stock and there customer service is not what they say they are that they can take care of a customer. I will never order anything from Best Buy and will also not go into there store for my company
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Review
#589663 Review #589663 is a subjective opinion of poster.
Cons
  • Customer service
  • There customer sevice
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Online purchase compromised my debit card | Best Buy review from Orlando, Florida

On December 2, I bought a TV online and picked it up at a local store on December 3. The store was very undermanned and I waited 20 minutes for someone to help me with my pick-up even though I was the only one there for pick-up. That was just the beginning of my nightmare. A few days later (December 8), I noticed that not only was my purchase of $641 deducted from my account but also an additional $1,377.99. I called my bank and was told that because I reported that I didn't authorize it, they would have to cancel my card and I would get a new one in 7 to 10 days. Right in the middle of my Christmas shopping! I called Best Buy on December 8 (Sunday) and was told that someone would call me back within a day or two. In the meantime, my bank added $108 in overdraft fees to my account. On December 11, not hearing anything from Best Buy, I called and was told by a woman that she would patch me in to a supervisor that could help me solve my problem today. Instead, I got someone’s voice mail (no name given). I left a message to call me back. That was three hours ago and no one has called. Totally unacceptable.
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1 comment
Anonymous
#757650

You do realize that whoever placed an order on your card could just as easily have gone to WalMart, right? That's how fraud works.

They have your credit card information.

Cancel the card and talk to "customer relations"

When I had the same issue earlier this year they helped me-- not with reimbursement, but told me the steps I needed to take. Whole issue was solved within 4 weeks, which is blazingly fast for a fraud/identity issue.

Review
#463127 Review #463127 is a subjective opinion of poster.
Loss
$108

SUBSTANDARD SERVICE AND FOLLOWUP | Best Buy review from Orlando, Florida

December 26th 2012, my wife and myself were Major appliance shopping,we stopped into Best BUY store 509, we bought close to $2000.00 rein appliances. The salesman asked if we needed installation for our Ice machine. We asked if we needed to provide any parts or any waterline or anything. He said no its included in the price. delivery was made almost a week later, our refigerator door was dented and scratched,deliveryman took pictures. they asked what they were supposed to install, i said the ice machine needs to be hooked up to sink. they lookeed at it and said where are the parts,we dont carry parts. then they said it required special parts and a plumber would have to install. lie number 1. Called manager, manager said we could get a refund for the install fee. he would call us back about the refrigerator door, waited, days, no call back. called store, no calls returned. File complaint with BBB,3 weeks later ,After the return period was over ,best buy responds that no one had contacted them about our refrigerator.But they will send a check for $100.00.MY refrigerator door was not dented or scratched when i bought it, the door is $600.00 or more according to samsung. Not to mention the 3 weeks we went without use of our Ice machine where best buy misrepresents its installation process.
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2 comments
Anonymous
#611221

Hey JohnT, you forgot to mention that the December issue of Consumer Report rated Best Buy at the bottom among retailers.You know how much BB employees that come here love to hear that. :)

Anonymous
#611053

If paid by credit card, file a complaint with the issuing bank of the credt card. The phone number is usually on the back of the card.

Tell the representative that you would like to file a complaint under the Fair Credit Billing Act because you did not receive the product and services that you paid for.

Also, you can file a complaint with the Florida Attorney General's Office, Consumer Complaint Division. Call 850-414-3990 about the form and process.

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Review
#385456 Review #385456 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$600
Tags
  • Call option

Poor display of Professionalism | Best Buy review from Orlando, Florida

Was on vacation in Kissimmee, FL & decided to visit a Best Buy there. It was store # 1411. My friend needed some accessories for his Apple iPad. First off, we weren't greeted at all when we entered the store. We find the computer department & it was very busy. 20 minutes go by & we are unable to get any help. There were 2 managers in the department just standing there, doing nothing. One of the managers, a bigger stocky guy, seemed to just yell & complain about his associates right in front of us. He was just talking to himself. I didn't get his name but I remember his initials being C.S. Another skinny manager his named, J.G., was very condescending to other shoppers & literally treated the employees like dogs there. The employees didn't seem very happy & neither were we. We ended up just leaving the store. I will never shop at Best Buy ever again.
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1 comment
Anonymous
#523341

I work at a Best Buy in Lincoln, NE. What you just described here is what I see everyday in my store.

It really makes me mad to know that this is a nationwide problem. I do not work in the computer department of my store and am asked to help out over there all the time cause managers and other employees are too lazy to do anything. The only reason I don't quit is cause I can't currently get another job. But I'm honest with every customer that I talk to and tell them not to expect much from most people that work there.

Best Buy has the lowest employee morale of any work place I've ever seen.

Mostly because the managers do exactly what you described. All they care about is their huge paychecks and monthly bonuses, while us employees that actually do the work are paid like ***

Review
#334836 Review #334836 is a subjective opinion of poster.
Service
Best Buy Manager
New Refrigerator Arrived Scratched - Best Buy review
New Refrigerator Arrived Scratched - Best Buy review
New Refrigerator Arrived Scratched - Best Buy review
My husband and I had been researching fridges for the past several months, and last week came across an 'open box' Samsung at Best Buy that was within range of our price we were looking to pay, having seen fridges at the home improvement stores and appliance stores. It...
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6 comments
Anonymous
#1174322

Should have just went with a new one for the extra $80, I mean c'mon!

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Review
#285737 Review #285737 is a subjective opinion of poster.
Service
Best Buy Installation

Best Buy - Bait and Switch

The Wednesday before Black Friday I purchased a Dell Streak from bestbuy.com. After waiting two weeks for delivery, I finally received an HP Printer. I immediately called and informed them of the problem. After 4 hours and seven days of phone calls, I was informed that they cannot do anything to help. They did suggest that I can purchase another tablet and pay the difference. The recommended that I purchase a Kindle Fire in store and they will provide me with a credit to help offset the additional cost. Finally, they never sent the credit, so it seems like just a way for them to push me into spending more money. I will never shop with best buy again.
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1 comment
Anonymous
#401182

The Streak, as I was told by BestBuy and Dell is discontinued. Best Buy basically suckered you. Dell no longer manufactures this peice of ***.

It works great when it works but when it stops working you are basically stuck with a paper weight.

Customer service, forget about it. Dell and Best Buy will bounce you back and forth like a ping pong ball and blame the issue on the other party.

Review
#281004 Review #281004 is a subjective opinion of poster.

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions

Best Buy needs to drop off the face of the earth

I recently wrote to best buy, and promised to post about my terrible experiences with them everywhere I could find. Here it is: Why you have lost my business: First, my son applied for a best buy credit card online. The card had not arrived but when we called the store (twice, to double check) they said they could look up his card number and he could make his purchases at that time. This was a lie. He wasted multiple hours and $20 of gas. I also called the store manager, left a message but he never called me back. The card never arrived, and the trip for which I needed a car stereo is tomorrow. We have been checking the mail, since it said it would be one or two weeks, and it has been three weeks. We called, and they said the card had just now been mailed out. Plus, they had added an annual fee when there was not supposed to be one. So, I needed to buy the stereo myself. I called the store to make sure it was in stock and they had time to install it today. I went online and found the correct item and installation. I called to make sure the order would be available to be installed right away. The person told me to place the order over the phone with him, and it would be available immediately. My son once again wasted multiple hours and $20 in gas to drive to the Melbourne FL store, only to be told that the order was 'processing' and would not be available for up to 72 hours. That delay was never mentioned to me before I placed the order. I called your 800 number and was connected to a remarkably rude woman who told me there was nothing that could be done by anyone and I was stuck, and if I wanted to be irritated with her I needed to call someone else. I cancelled the order. I then called the store, where my son was still waiting, to see if there was a way to work through the issue and complete the purchase and installation today. The person told me that if I were in the store it would be no problem but since I was not there it was impossible. I expressed my frustration and conveyed that this was not the first, nor second, nor even tenth time something had been screwed up by best buy. The person said she was sorry but nothing could be done. I asked if she would prefer to try to work something out or if she would prefer for your company to lose my business entirely. She did not choose the first option. You have lost my business, utterly and permanently. I am beyond angry, and I will be most happy to find every single customer alert board and blog, and post about my experiences with your excrescence of a company.
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4 comments
Anonymous
#334733

"The card never arrived, and the trip for which I needed a car stereo is tomorrow"

I agree with above post, but I am unfortunately not drunk. You would think that if something you wanted or needed you would buy it yourself instead of having your son fiance it. Your are probably one of those people that return things after you have used it.

Anonymous
#332730

Life Happens. It isn't Perfect.

Anonymous
#331409

Im sorry that you had a bad experience with Best Buy but it seems like all of your "efforts" were from the couch. If your son (and not you) actually applied for a credit card then the check out process would have been painless because an ID is all that is required to use the credit card.

What blows me away though, is the fact that you invest so much time by writing about this *** on the internet and dealing with your problem via typing on random internet forums. . Oh it also blows me away that you want to finance a car stereo purchase. (thumbs down).

Anywho, before you criticize me and say something like, "hey you are on the internet too complaining about stuff and things", just know that I'm drunk and googled the words "*** people who complain about *** on random internet sites". Low and behold your "incident" was the first one to appear.

Anonymous
#331398

You expect me to care about you and your stereo?

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Review
#256561 Review #256561 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$300