Best Buy Reviews in Ocala, Florida
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December 22, 2016 I brought a 48” VISIO (Not SMART) TV. It purchased the 2 year warranty. Total Cost $360.38. I PAID CASH! Before I made the purchase, I asked the salesman specific questions on its refund or return policy. I was in conversation for at least 20 minutes...
Best Buy Customer Care
- Staff knowledge of services
- On your own aftersale service or rather
Reason of review
Return, Exchange or Cancellation Policy
Let the company propose a solution
BAD Service , Bad Television , Bad Geek Squad | Best Buy review from Ocala, Florida
On 12/11/15 i purchased a new 40 " Insignia that is their brand to sell.$299 . It worked 18 days before the sound went out. They now have a 15 day return policy. It was sent off for repairs 3 weeks. I have no TV. I went to Walmart, they have a 90 day return any reason get a new one, money back, or different make. BUY AT WALMART... On 6/14/15 I bought OFFICE for my home biz to load onto my laptop. It was not opened or loaded .They would not refund me for an UNOPENED "Office 10 " product for my laptop $199. BUY AT WALMART...Now they have everyone make an appointment befoe they can be helped with anything. I WILL NOT BUY FROM THEM AGAIN . ITs a shame a once good company has gone down with service and help.BUY WALMART>>
Reason of review
Everything is wrong with your service and product.I will pass the word and buy from WALMART.
Poor customer service and online ordering. | Best Buy review from Ocala, Florida
Purchased a product online that is only sold online and was sent the wrong item. I had to go to the store to exchange it as I was told by the CSR over the phone. When I got there Brandon, the CSR saw me standing in line and went to the back after waiting on the customer in front of me. He was back there almost ten minutes. By the time he re emerged there were four people behind me in line. He comes out, walks to the register and asks if anyone has any returns/exchanges. Instead of asking me if he can assist me, since I was the next person in line. He was very rude and unprofessional. I ended up making a blank trip because he refused to exchange the purchase and told me I have to send return the item myself. I am not sure if he even knew what I was talking about. He glanced over my order receipt and threw down on the counter. I advised him that I was told to bring the item to the store and have them ship it back. He still refused. I called back to the 888 # once I got home only to be told by another rep that she would resend the correct order with a return label. I called back to the store to speak with a manager who was too busy with another customer to get on the phone. No one at Best Buy.com/store is on the same page. I will not do business with them again.
Best Buy Manager
I noticed on my notice of shipping that "Signature Required" After telephone *** with UPS and BB at corporate and local store I must cancel out a day full of activities (golf, movie, dinner) to STAY HOME or make a 30 mile round trip to UPS facility to pick up. BB...
Mobile phone purchase at Best Buy, NOT!
Bought a new torch at Best Buy in Ocala, Fl. back to the office no data , no e-mail, left work early got to store 4:30 pm 1 working, 1 manager watching, mgr says one min, store fills up, no sign in sheet , chaos, finally serviced at 6:00 pm they cannot fix new phone, no offer to replace new phone , get my money back, now reinstate all data to old phone to make me whole, they cannot do, I leave store no new phone, no old phone, at 6:30 pm 2 hrs after arriving for 2nd time that day, go to att store this morning, now I am happy. Do Not buy a phone at best buy...
Best Buy has a hidden 15% restock fee on refunds
I thought everyone should be warned about Best Buy. They presently have a 15% restock fee on any returned items, and the terms are on the back of your receipt. Who reads the back of a receipt!!!! And your refund is issued by Corporate which takes 7+days, but it doesn't take them 7 days to charge you or take your money. This is a rip off so everyone be forewarned and ask the return policy before purchasing anything. Walmart and Kmart refund no questions asked, and they don't charge restocking fees. Definitely BUYER BEWARE!!! Ask before purchasing!
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