customer service store service customer geek squad phone manager order money people
5.0
Details
Do not waste your money on an Insignia TV. My Insignia 40" TV died after only 14 months of moderate use. I have read online that a lot of people have had similar problems with Insignia. I will never waste my money on another Insignia TV, or for that matter a Samsung...
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1 comment
Andrea
#1130264

That is what extended warranties are for.

Review
#812354 Review #812354 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$399
Preferred solution
Let the company propose a solution

2nd time Best Buy has been a disappointment!

Today I called Geek Squad to set up a repair appointment on an $1800 refrigerator that is not cooling. The refrigerator was purchased in July 2012. I have no extended warranty and was told by the representative on the phone that they have no appointments available in the area. I asked him when they would have an opening and he said he has none for the next two weeks and could not schedule beyond that. He suggested I call back tomorrow to see if there were any cancellations. This same thing happened to me in June with a $700 dishwasher I purchased at the same time. I ended up buying a replacement from another store. Needless to say, Best Buy sells appliances but they really do not want to service them.
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2 comments
Anonymous
#935771

I bought a Frigidaire side by side 12/2014 and the ice maker has stopped working 4 times in a year. Takes two weeks to get service, Geek Squad.

Had I not bought the extended warranty, I'd be footing the bill.

Best Buy knows they sold me a lemon and are giving me the run around. Time to get the media involved.

MattD78
#874910

That's because Best Buy is not in the business of repairing appliances. They are in the business of selling them.

And because of that their repair department is very limited, which is why they only schedule repairs 2 weeks out. If you want an appliance repaired, call an appliance repair shop.

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Review
#538106 Review #538106 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund

BEST BUY DISSATISFACTION

Hello there, I recently purchased an Otterbox case online and did the in store pick up at the Coastland mall ( Naples, FL). I was very DISSATISFIED with their service. I never received a confirmation email to pick up my product. I called the store to check on my order and they didn't know what I was talking about. The lady put me on hold for about ten minutes and just set the phone down. I could hear her whole conversation with the customer she was dealing with. When she got back on the line with me she said they did have the product in store, but I still had not received the confirmation email. When I went to the store to pick up the product. I was not greeted right away and there were two employees who were not with customers. They were behind the counter talking. I went up to the counter and finally was helped. I told him I had an in store pickup and he looked at me confused. I showed him my confirmation number and he found my order. While he was finding my order he was checking his phone and talking to two other employees about nothing that had to do with my order or pertaining to anything to the situation. He also again was interrupted by his phone and he gave it to another person to answer. The phone call was from someone stating, " Make sure you get my phone update complete." I finally was given my product and the box looked like someone ran over it!!!! I asked it was new and he replied, " yes, this is how it was shipped." There were plenty of other boxes that looked perfectly new. I just think it is bad customer service when you do not give the consumer your best looking product. DId not put a good taste in my mouth. Also, never did the person make good eye contact with me and asked if I needed anything. Not personal at all!!!! I have been to the Naples store, where you can buy all products, numerous times. I have never been dissatisfied with their customer service. I just wanted to let you know because that store does not give you a good name. I have also talked to someone else who got the same service. I finally did receive a confirmation email two days later after I picked the product up. Thank you for your time!
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Review
#285200 Review #285200 is a subjective opinion of poster.

Best Buy Sucks

Today I tried on line at best buy numerous times to get a gift certificate for my grandson, the site is very slow and I was not able to purchase anything. I called their customer hot line several times but they kept transferring me around to 16 yr. old kids who didn't know or care about anything.The gift card section on their website kept going on hold and blanked out numerous times then the whole site went down. For an electronics company their site is pitiful. When it comes to customer service, there is none. Never buy anything there. Finally, I went to Amazon.com Best buy sucks big time.
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Review
#272638 Review #272638 is a subjective opinion of poster.
Product
Best Buy Website
RE: Order # 00767-965367484 Oct. 12, 2011 Dear Messrs. Schultze and Dunn: Over the years I have shopped at Best Buy numerous times and spent thousands of dollars with your stores. (Check phone # 404-456-9074 if you care to see the record) Overall my experiences have...
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1 comment
Anonymous
#359087

So I looked up your service order at work today. It looks like you were trying to get a computer that was TWO years old fixed under the persona that it was still in the manufactures warranty.

You have two separate yet very similar laptops. One purchased in 2009 and the other last year. The one you brought geek squad was purchased in 2009. Therefore it is out of the warranty period. I also saw in your service order that you verbally abused geek squad agents when they called you to clarify the situation.

So in a nutshell you have no case whatsoever. Stop being an ***.

Review
#267947 Review #267947 is a subjective opinion of poster.

Sold bogus warranty with lies on replacement and wouldn't comply | Best Buy review from Naples, Florida

We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!!!!!!!
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2 comments
Anonymous
#124237

PHUC U MOTHER PHUCER! BEST BUY PHUCING RIPS PEOPLE OFF WITH THOSE WARRANTIES ALL THE PHUCING TIME!

ITS A LIE A LIE A LIE! I WAS TOLD IF I RAN MY MOTHER PHUECER OVER THEY WOULD REPLACE.

THEN DIDNT. EAT ***

Anonymous
#36713

Best Buy employees don't receive bonuses for anything they sell. They are not on commission. All the information about your service or replacement plan is listed in the brochure that you are given when you make the purchase.

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Review
#136417 Review #136417 is a subjective opinion of poster.
Service
Best Buy Replacement
Loss
$360

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