Best Buy Reviews in Naples, Florida
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Do not waste your money on an Insignia TV. My Insignia 40" TV died after only 14 months of moderate use. I have read online that a lot of people have had similar problems with Insignia. I will never waste my money on another Insignia TV, or for that matter a Samsung...
Reason of review
Let the company propose a solution
2nd time Best Buy has been a disappointment!
Today I called Geek Squad to set up a repair appointment on an $1800 refrigerator that is not cooling. The refrigerator was purchased in July 2012. I have no extended warranty and was told by the representative on the phone that they have no appointments available in the area. I asked him when they would have an opening and he said he has none for the next two weeks and could not schedule beyond that. He suggested I call back tomorrow to see if there were any cancellations. This same thing happened to me in June with a $700 dishwasher I purchased at the same time. I ended up buying a replacement from another store. Needless to say, Best Buy sells appliances but they really do not want to service them.
Reason of review
Poor customer service
BEST BUY DISSATISFACTION
Hello there, I recently purchased an Otterbox case online and did the in store pick up at the Coastland mall ( Naples, FL). I was very DISSATISFIED with their service. I never received a confirmation email to pick up my product. I called the store to check on my order and they didn't know what I was talking about. The lady put me on hold for about ten minutes and just set the phone down. I could hear her whole conversation with the customer she was dealing with. When she got back on the line with me she said they did have the product in store, but I still had not received the confirmation email. When I went to the store to pick up the product. I was not greeted right away and there were two employees who were not with customers. They were behind the counter talking. I went up to the counter and finally was helped. I told him I had an in store pickup and he looked at me confused. I showed him my confirmation number and he found my order. While he was finding my order he was checking his phone and talking to two other employees about nothing that had to do with my order or pertaining to anything to the situation. He also again was interrupted by his phone and he gave it to another person to answer. The phone call was from someone stating, " Make sure you get my phone update complete." I finally was given my product and the box looked like someone ran over it!!!! I asked it was new and he replied, " yes, this is how it was shipped." There were plenty of other boxes that looked perfectly new. I just think it is bad customer service when you do not give the consumer your best looking product. DId not put a good taste in my mouth. Also, never did the person make good eye contact with me and asked if I needed anything. Not personal at all!!!! I have been to the Naples store, where you can buy all products, numerous times. I have never been dissatisfied with their customer service. I just wanted to let you know because that store does not give you a good name. I have also talked to someone else who got the same service. I finally did receive a confirmation email two days later after I picked the product up. Thank you for your time!
Best Buy Sucks
Today I tried on line at best buy numerous times to get a gift certificate for my grandson, the site is very slow and I was not able to purchase anything. I called their customer hot line several times but they kept transferring me around to 16 yr. old kids who didn't know or care about anything.The gift card section on their website kept going on hold and blanked out numerous times then the whole site went down. For an electronics company their site is pitiful. When it comes to customer service, there is none. Never buy anything there. Finally, I went to Amazon.com Best buy sucks big time.
Best Buy Website
RE: Order # 00767-965367484 Oct. 12, 2011 Dear Messrs. Schultze and Dunn: Over the years I have shopped at Best Buy numerous times and spent thousands of dollars with your stores. (Check phone # 404-456-9074 if you care to see the record) Overall my experiences have...
Sold bogus warranty with lies on replacement and wouldn't comply | Best Buy review from Naples, Florida
We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!!!!!!!
Best Buy Replacement
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