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Resolved: Best Buy review in Fort Lauderdale, Florida: Mistakes-Errors-Excuses

2.6
Details
Awful Customer ServiceStarStarStarEmpty StarEmpty StarBy captainamerica21442 - 04/28/2015FORT LAUDERDALE, FLORIDA -- On several and I mean several occasions- I have attempted to buy things on line- when I get to the check out page-the computer always glitches-error occurs and the sale or buy disappears. I have complained- and in so the Executive Department has called- we have discussed the matter and things always were resolved sometimes in days sometimes in weeks. In store experiences are as bad- their price match practices are awful. You call Best Buy-1 800 #- they tell you to print out ad-and go to store. You spend time/money/gas arrive and are told no can't do it?? So why did they send you there to begin with. If you order on line via a live person- you wait-then you call only to find out-that the order was never processed by that person- no order #-no confirmation-and you look like a fool-since your out a product you have waited for weeks. As a patron for over the last 7 years- I am amazed that in the last 18 months- my experiences have been awful- and the only way to get any satisfaction-is to contact the Executive offices in Minnesota and complain. Folks you work hard for your money- when you order something-you expect to get it- no find out weeks later- there was no order placed-or a computer glitch- or the person you spoke to and did the transaction with did not complete the task. Simply incredible- I guess when you get big- your customer patronage doesn't exist anymore. Only a few companies still care when you speak to Customer Service- they are Amazon- Tiger Direct- and few others. So if you have experienced the above- you know what I am talking about. Good luck with your Best Buy experiences.
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#628589 Review #628589 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Fighting to get what i ordered
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Tablets-computers-phones- Laptops

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