customer service store service customer geek squad phone manager order money people
1.9
Details
1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the...
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Review
#1404530 Review #1404530 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help or follow up
  • Customer service
  • Unprofessional delivery team
Reason of review
Problem with delivery
Loss
$630
Preferred solution
Let the company propose a solution

Customer service | Best Buy review from Bradenton, Florida

2.0
Details
The Port Charlotte Florida has the very worst customer service of any store I have ever been in. Your there for over 30 minutes and have one question and you are totally ignored. And you can't even call the store with a question. The place is a joke.
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Review
#1403813 Review #1403813 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Many businesses like BestBuy are finding themselves closing due to consumers turning to on line vendors for many reasons. Today, my husband and I experienced the top two: 1. Cost (even though you have a "price match" policy in place) 2. Customer Service Why is #2 more...
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Review
#1389838 Review #1389838 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Product
  • Sales staff
Cons
  • Lousy service
  • Dysfunctional system
  • Manager
Reason of review
Poor customer service
2.3
Details
I purchased a laptop online around Christmas of 2016 if memory serves. I received the computer and turned it on and began going through all the hoops of setting it up. During this process it “crashed” showing a specific prompt on the screen later proved to mean the...
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1 comment
Anonymous
#1538348

Let us know what the outcome is when you contact their Regional office.

Review
#1327874 Review #1327874 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
2.5
Details
I went to Best Buy 7/26/18 in Tallahassee, Fl. On one bothered to help me. Asked one girl who just walked away and another guy just smiled at me . No assistance, no help, no business. If this was my store, I'd fire the lot. Imagine how much money is walking out the...
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Review
#1313790 Review #1313790 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Unwillingness to help
Reason of review
Poor customer service
Preferred solution
Hire motivated sales people and remove disinterested sales clerks
Tags
  • waiting
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic
1.0
Details
Bought a movie projector and a screen as an open box item they told me if I returned it would be a 15% restocking fee but not on the screen I did do a return they charge a restocking fee for both then I bought a powered subwoofer had a 15-day return policy I was there...
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Review
#1207318 Review #1207318 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I received for Christmas this year a bose system from my mom---awesome product; already have it however.. I did not have the heart to tell her and could not ask her for the receipt. I simply wanted to exchange it with for a store credit and get something when the need...
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4 comments
Tommie
#1503634

Unless it is a Surround SOund Systrem they don't cost $2000

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Review
#1202664 Review #1202664 is a subjective opinion of poster.
Product
Bose Corporation Speaker System
Cons
  • Customer service horrendous
Reason of review
Poor customer service
Loss
$2000
1.0
Details
What I have to do to get my Mario Kar by Mail. IT is PAID - Best Buy review
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
1.0
Details
This is terrible. I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only...
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1 comment
Anonymous
#1416925

What is a Mario Kar?

Review
#1166678 Review #1166678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Get managers with better education to know how to treat a lady
Reason of review
Order processing issue