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1.8
Details
Repair Service Excuses - Best Buy review

Update by user May 16, 2016

Best Buy refused to address the issue, claiming ice maker was not under the warranty. Samsung stepped up and sent a Samsung repairman who diagnosed problem as an air leak.

This should have been covered under the Best Buy warranty. Samsung refunded my money, but I am...

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Review
#830235 Review #830235 is a subjective opinion of poster.
Pros
  • Ease of purchase
  • I stopped shopping at best buy
Cons
  • Bad service after purchase
  • Lack of care for customers
  • Unwilling to repair or replace defective product
Loss
$3000
Preferred solution
Full refund
Tags
  • Samsung New Refrigerator
1.6
Details
Ongoing problem with Best Buy and Samsung
Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the...
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2 comments
Anonymous
#1163092

Mine, model RFG298HDRS/XAA leaked water all over hardwood floors destroyed my recently renovated whole kitchen floor cupping boards and swelling subfloor

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Review
#839932 Review #839932 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Cons
  • Customer service does not exist
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund

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Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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