State: Florida Product: Best Buy Website Clear all filters (5 of 38 reviews match)
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Best Buy in Tampa, Florida - Best in class

3.5
Details
call them +1 833 272 0777, For the 3rd time I ordered an item online for store pick up. The website said it was available. When I got to the store I waited 30 minutes for them to tell me they didn't have my items. I was told that I could drive another 20 minutes to another store that might have. {{Redacted}}
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Review
#1409899 Review #1409899 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Sales rep was nice
Reason of review
Poor customer service
1.0
Details
The manager Amanda at the university drive store in Davie i a rude and unprofessional person. Bust Buy should be ashamed of themselves for promoting such an unqualified person to store manager. We spent thousands of dollars there every year and they would not refund...
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2 comments
Chinenye
#1040524

Not to mention how many times the genius failed to spell Best Buy correctly. We have ourselves a jabroni over here.

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Review
#706758 Review #706758 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Mananger amanda
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Best Buy - Website Review from Montverde, Florida

2.5
Details
I received an Apple watch as a gift that was purchased on line at Best Buy two weeks ago. It is unopened - the box is still wrapped in plastic. Neither Apple or Best Buy would allow me to exchange it for another model. Apple would not honor a purchase from Best Buy. Best Buy would not exchange without an original receipt even though they can track the serial number to it being purchased on their website. Very frustrating dealing with their customer service departments.
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Review
#697837 Review #697837 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Poor customer service

Best Buy in Jupiter, Florida - Not willing to work with customer on prices or compensation for me spending hours on hold or on the computer on Cyber Mon & not getting what I want

I have had a terrible 2 days trying to make a purchase from the BB website. I have wasted hours (yes hours) on the phone (waiting for someone to pick up) & on the website. Not only will I not shop on Cyber Mon again, but I am really aggravated that I asked for BB gift cards for my bday. You won't meet a lower cost from Home Depot bc it says "while supplies last" & it is $60 cheaper from them! The TV I want is not in stock, & I can't order one for shipment later, nor will you give me a similar TV for a close price. I am a teacher who is very budget conscious & very tight on time. I have wasted a lot of the last 36 hours trying to make a purchase from BB only to be unable to & now I am getting no help as to make me a satisfied customer.
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4 comments
Carmyn
#753105

I hear you loud and clear. It is the culture of the company. I urge others who read blogs not to support Best Buy and to take their business elsewhere.

Anonymous
#753376
@Carmyn

I do not shop there anymore.I was to get a Samsung steam gas dryer and had problems getting it at their ad price. Googled it and got it from PC richards with shipping and came out 55.00 ahead.I would have had to pick it up or pay for delivery at Best Buy and if I add the delivery would be at least 100.00 ahead.

Anonymous
#752157

same thing happened to me... No one will take responsibility for the issues online or the hours I spent on the phone with them. True BS seeing that I have never had a problem ordering from their site in cyber mon before.

*** off "so".

you're a troll that probably sits around flogging it all the time so it wouldn't matter to you anyhow. what a *** you are to give your *** oppinion. like you have any coustomer service or any work experience at aaaaallll. douche.....

Anonymous
#751958

What you experienced is just common knowledge by now and you should have expected the very long process for a cyber Mon. I definitely would not offer any compensation for you either, no obligation at aaaaalllllll

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Review
#461275 Review #461275 is a subjective opinion of poster.
Product
Best Buy Website

Best Buy Sucks

Today I tried on line at best buy numerous times to get a gift certificate for my grandson, the site is very slow and I was not able to purchase anything. I called their customer hot line several times but they kept transferring me around to 16 yr. old kids who didn't know or care about anything.The gift card section on their website kept going on hold and blanked out numerous times then the whole site went down. For an electronics company their site is pitiful. When it comes to customer service, there is none. Never buy anything there. Finally, I went to Amazon.com Best buy sucks big time.
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Review
#272638 Review #272638 is a subjective opinion of poster.
Product
Best Buy Website

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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