State: Florida Product: Best Buy Shipping Service Clear all filters (7 of 88 reviews match)
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1.9
Details
1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card. 2- Bought a NEW phone from Best Buy and they lost it before UPS even received it. 3- Asked them to change how the...
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Review
#1404530 Review #1404530 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service not willing to help or follow up
  • Unprofessional delivery team
  • Customer service
Reason of review
Problem with delivery
Loss
$630
Preferred solution
Let the company propose a solution
1.0
Details
Best Buy - What I have to do to get my Mario Kar by Mail. IT is PAID
BBY01-805520865733 on line I bouth a Nintendo Switch and a Mario Kar. I received Nintendo Switch. Never Mario Kar. 12/19/17 and 12/21/17 so many times complaint. Today is 1/18/18 and my grandaughter stil has not receive her Mario Kar. I complaint so many times and Best Buy...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
1.0
Details
I never Know that Best Buy is able to do something like this. I am still waiting for my granddaughter Mario Kar and if worse come to worse, they erase the order that I have in my computer for 380 dollar for a Nintendo Switch and Mario Kar, The only proof I have is...
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1 comment
Anonymous
#1416925

What is a Mario Kar?

Review
#1166678 Review #1166678 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Get managers with better education to know how to treat a lady
Reason of review
Order processing issue
1.0
Details
To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund. I went to the store today 12/29/17 at Doral...
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3 comments
Anonymous
#1413692

I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible.

This store is not like used to be more than 10 years ago.

They left my granddaughter without her game only for fifty nine dollars plus tax. This is incredible but is the truth

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Review
#1159236 Review #1159236 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Best Buy "Price Match Guarantee" - not quite

2.3
Details
Best Buy’s “price match guarantee” isn’t really guaranteed and has many “strings” attached. They only match “selected” competitors from their predetermined list. Bought a Xfinity arris touchstone cable modem DOCISS30 from them($199.99 plus tax) on 11/23/15. Next day found the same product on line (CMS- Cablemodem site ,516 N Ogden Ave, Chicago, IL) for $169.99 - free shipping, no tax). Best Buy refused to match the price - both at their local store and their phone in customer service department. Thier comment was “It’s not on our list”. CMS is a reliable dealer with good reviews and good rating on the sites that review similar dealers. So Don’t depent on the “Price match guarantee”.
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1 comment
Anonymous
#1074524

You are being a dramatic. Many strings attached?

Nope.

Maybe one but I just looked it up on line and it is very clear who they match. Quit being a baby.

Review
#745716 Review #745716 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$42
Preferred solution
Price reduction

Best Buy and there rude costumer service

I bought a 55' LG t.v on Wednesday and was told it will be shipped on Friday. They said they will email me the shipping info and call me to let me know when there coming....they NEVER did either. Then when i call to find out, the workers at the store was so RUDE. They did not even help me. But..... when i was purchasing the t.v Wednesday, they were all kissing my *** I am super pissed...i will not go to the Margate Best Buy anymore...i will purchase my electronics elsewhere....uhhhhh super pissed
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1 comment
Judye
#814331

Dear Sir,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at serviceindia@lge.com

Regards,

LG Customer Support Team

Review
#238696 Review #238696 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Best Buy- No Match

I’m writing to convey a situation that was extremely dissatisfying regarding my purchase of a new HP HDX notebook from Best Buy.com. This particular notebook is very new, large (20-inch screen!) and expensive. Best Buy has not been willing to stock them in-store so I made the purchase through their .com service. I’ve never used their .com before, but have made many large electronics purchases in-store, I use my Best Buy credit card and I am a member of Best Buy’s Reward Program. I’ve bought several thousands of dollars of equipment from Best Buy including video and still cameras, TV’s, a surround sound system, a portable DVD player, an automotive cd changer and installation, and numerous smaller items. Here’s my order: HP HDX- $2,999 Extended Warranty- $456 Tax- $215 Total- $3,600 Before I received my purchase I discovered that B&H photo (New York City) had the same model for $2,399; $600 less retail! I called to cancel my Best Buy order, but it was already shipped. When my computer arrived, I took it unopened to my local Best Buy (Orange Park, FL) with the online price from B&H. It is also worth noting that I also printed ads from Circuit City and CompUSA, both local Best Buy competitors and both $300 less for the retail price. I began my attempted price matching with the ad from B&H. I was told that they are not local competitors and as such Best Buy would not match. My final attempt was to show them both the Circuit City and CompUSA ads for a matching of $300 on the retail price. Now the rep.’s story changed to state that Best Buy.com does not price-match. She said it was plainly indicated on my invoice though she was not able to show me this. They absolutely refused to match the price. I had to leave the unopened computer and get a refund. As a final insult, they would not refund my measly $20.00 shipping charge stating that it is not their fault that I do not want to pay so much more for a computer. Luckily I’ve saved quite a lot since B&H can not charge tax and does not offer extended warranty in Florida. Here’s the final tally: Best Buy total: $3,600 B&H: Computer: $2,399 Shipping: $40 Tax: $0 Warranty: $0 Free printer: $0 Free Windows Training DVD: $0 B&H Total: $2,440 Savings: $1,200 plus a $50 rebate, free HP printer and Windows Training DVD I’ve gained a valuable lesson and Best Buy has lost a valuable customer. I’m sharing this story with everyone I can find. Too bad all the people at work consider me the go-to-guy regarding technology. I’ll steer them all away from Best Buy. Jeff Aboumrad Middleburg, FL Jeff@naked-eye.net
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3 comments
Anonymous
#132009

that was sort of dumb "This particular notebook is very new, large (20-inch screen!) and expensive" wow dumb *** most 20 inch laptops are durr

werte
#11128

That's ok Best Buy. Keep making your customers unhappy.

That's the way to stay in business. I told the lower level manager that I would post complaints online. The problem is...

I can't find anything good about this store unless it's from corp. All I have to say is " Enron"

Anonymous
#8514

Cant wait till it breaks and you have no local support :grin

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Review
#107931 Review #107931 is a subjective opinion of poster.
Service
Best Buy Shipping Service

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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