State: Florida Product: Best Buy Customer Care Clear all filters (16 of 291 reviews match)
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Best Buy in Brandon, Florida - Never answer the phone

When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
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Review
#1664857 Review #1664857 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of care for customers
Reason of review
Poor customer service
Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
#1633491 Review #1633491 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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3 comments
Anonymous
#1735152

That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.

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Review
#1608645 Review #1608645 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
  • return policy
  • Bad Experience With Best Buy com
1.0
Details
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
Anonymous
#1735161

I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.

Review
#1582403 Review #1582403 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
1.0
Details
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
Anonymous
#1713904

You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???

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Review
#1579135 Review #1579135 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service horrendous
  • Intolerant and inflexible policies and uncaring staff
  • Rude customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
  • Best Buy Return Policy Is Poor
I have been a customer of Best Buy for years and have always had problems with their products and services, specifically smart phones. I cannot tell you how many phones I have bought from there that have actually just stopped working. Just recently I had a Google Pixel...
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2 comments
Anonymous
#1662385

Okay well can i see my comment though

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Review
#1494937 Review #1494937 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy in Bradenton, Florida - Customer service

2.0
Details
The Port Charlotte Florida has the very worst customer service of any store I have ever been in. Your there for over 30 minutes and have one question and you are totally ignored. And you can't even call the store with a question. The place is a joke.
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Review
#1403813 Review #1403813 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.3
Details
Once again it was taken back to Best Buy and another hard drive installed... You guessed it. Back home, reinstall, later failure, same blue screen with the same information, and of course back to Best Buy yet again. This time with the promise of replacement if the...
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1 comment
Anonymous
#1538348

Let us know what the outcome is when you contact their Regional office.

Review
#1327874 Review #1327874 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
2.5
Details
I went to Best Buy 7/26/18 in Tallahassee, Fl. On one bothered to help me. Asked one girl who just walked away and another guy just smiled at me . No assistance, no help, no business. If this was my store, I'd fire the lot. Imagine how much money is walking out the...
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Review
#1313790 Review #1313790 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Unwillingness to help
Reason of review
Poor customer service
Preferred solution
Hire motivated sales people and remove disinterested sales clerks
Tags
  • waiting

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 516 reviews
  2. 257 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
This is not customer service what so ever. I just bought electronics via the Internet, they have the same warranty, they are cheaper. Free delivery to your front door. DO NOT BUY FROM BEST BUY THEY ARE THEIFT. I AM DONE WITH THEM AFTER OVER 10 year of loyal customer....
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic