customer service store service customer geek squad phone manager order money people
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
Bought an iPad for my grandson, after asking questions about the item ,and its features I purchase it. Turns out to be that I was misinformed about the product and features. Went back returned it with my purchase receipt and exchanged it for an up grade. I went again 3...
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic
1.0
Details
What I have to do to get my Mario Kar by Mail. IT is PAID - Best Buy review
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue
1.8
Details
Repair Service Excuses - Best Buy review

Update by user May 16, 2016

Best Buy refused to address the issue, claiming ice maker was not under the warranty. Samsung stepped up and sent a Samsung repairman who diagnosed problem as an air leak.

This should have been covered under the Best Buy warranty. Samsung refunded my money, but I am...

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Review
#830235 Review #830235 is a subjective opinion of poster.
Pros
  • Ease of purchase
  • I stopped shopping at best buy
Cons
  • Bad service after purchase
  • Lack of care for customers
  • Unwilling to repair or replace defective product
Loss
$3000
Preferred solution
Full refund
Tags
  • Samsung New Refrigerator

Horrible customer service/lying drivers | Best Buy review from Saint Petersburg, Florida

1.6
Details
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Horrible customer service/lying drivers - Best Buy review
Purchased a refrigerator through the St. Petersburg store and asked the sales person for late delivery. He provided correspondence that stated what time I should expect a call, the automated call came early (I was not home) and was not within the window that I had previously requested. I called the first thing in the money to provide a contact number for 30 minute call ahead. The person called at 10:10 a.m. EST per the missed call log of my cell phone and did not leave a message. I could not imagine a business would call for a specific reason (call ahead) and would not leave a message. Shortly thereafter, I decided to return the call thinking it may have been Best Buy (863-256-1311). A rude customer service representative (Lisa) confirmed that it was them calling for the 30 minute call ahead. Best Buy's driver left a sorry they missed me tag with the time of 10:20 a.m. on my door. I called repeatedly to let the customer service group know that driver did not uphold the request and of the 3 times I called, they all said sorry, but the driver was not going back. I asked to speak to a manager and was told JJ was in a meeting but he too reviewed the issue and said the driver could not go back. I repeatedly explained to each customer service representative that I had 4 coolers of food that needed to be refrigerated or frozen to no avail. Then, I mentioned to Janet, the last customer service representative that repeatedly I had been told what the driver could not do and no one had ever tried to rectify the situation by offering that the delivery take place tomorrow. The last time I purchased big ticket items was 13 years ago for this very reason. Their customer service if awful. Janet is the only one who gave 100% and is obviously the only one who understands the definition of excellent customer care in the entire corporation. Too little, too late.
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Review
#806337 Review #806337 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • Customer service
  • Management refusal to take call
Reason of review
Problem with delivery
Loss
$1100
1.6
Details
Ongoing problem with Best Buy and Samsung
Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the...
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2 comments
Anonymous
#1163092

Mine, model RFG298HDRS/XAA leaked water all over hardwood floors destroyed my recently renovated whole kitchen floor cupping boards and swelling subfloor

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Review
#839932 Review #839932 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Cons
  • Customer service does not exist
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
I payed for one lens and received another one (3 times cheaper) - Best Buy review
I payed for one lens and received another one (3 times cheaper) - Best Buy review
I payed for one lens and received another one (3 times cheaper) - Best Buy review
I payed for one lens and received another one (3 times cheaper) - Best Buy review
I sent 4 emails to best buy...After a pick up in Orlando store, i realized that i had a problem. I bought 4 items, as Order number: BBY01-59399701162 ... and 1 item is wrong... After the 4th time... i give up.. OK BEST BUY.. i tried, i waited... and 0 answer... it was...
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2 comments
Anonymous
#748438

call your credit card company

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Featured
Review
#459876 Review #459876 is a subjective opinion of poster.
Loss
$239
New Refrigerator Arrived Scratched - Best Buy review
New Refrigerator Arrived Scratched - Best Buy review
New Refrigerator Arrived Scratched - Best Buy review
My husband and I had been researching fridges for the past several months, and last week came across an 'open box' Samsung at Best Buy that was within range of our price we were looking to pay, having seen fridges at the home improvement stores and appliance stores. It...
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6 comments
Anonymous
#1174322

Should have just went with a new one for the extra $80, I mean c'mon!

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Review
#285737 Review #285737 is a subjective opinion of poster.
Service
Best Buy Installation

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